Transcript ODPM CORPORATE IDENTITY for PowerPoint

Delivering Priority Outcomes & the role of
National Projects
Caroline Stanger
Local e-Government Team
Office of the Deputy Prime Minister
Shared Priorities for Local Government
 raising standards across our schools
 improving the quality of life of children, young
people, families at risk and older people
 promoting healthier communities by targeting
key local services, such as health & housing
 creating safer & stronger communities
 transforming our local environment
 meeting transport needs more effectively
 promoting the economic vitality of localities
National Priorities for Local e-Government
 Pan Government - progress in electronic
delivery of key high volume / high impact
government services
 National Strategy - transformation of people’s
experience of public services through the
application of local e-government
Local E-Government Priority Outcomes for 2005
Priority Services:
 Schools
 Community information
 Democratic renewal
 Local environment
 e-Procurement
 Payments
 Libraries, sports & leisure
 Transport
 Benefits
 Support for vulnerable
people
Transformation:
 Supporting new ways of
working
 Accessibility of services
 High take up of webbased transactional
services
 Making it easy for
citizens to do business
with the council
Why priority outcomes?
 Not a new set of targets but directs existing
100% e-enablement of services (BVPI 157)
target to be delivered in a way that enhances
their quality, convenience & availability
 Offers demonstrable results from ODPM’s £675
million capital investment programme
 Clearly elucidates National Strategy ambitions in
terms of realised benefit
 Provides clarity for citizens regarding what they
can expect to be able to do electronically with
their council by 2005
Priority outcomes in practical terms
 Supported by additional £500k package of IEG
funding for every local authority in 2004/05 and
2005/06
 Progress against delivery monitored through IEG
process
 Align with outputs from ODPM National Projects
programme, e.g. CRM, e-Procurement
 Provide an operational ‘focus’ for the local egovernment programme in terms of the 2005
target
ODPM National projects
 Important to successful delivery of local egovernment, including support for priority
outcomes
 Contribution to common standards, infrastructure
and cost effective implementation
 Empowering all local authorities to engage with
suppliers on an informed basis
 Filling gaps in the market
 Potential for effective, efficient implementation
of technology solutions supporting activity from
front to back office
National projects building the e-organisation
Access
Channels
Trust &
Connections
 Digital TV
 Local Service
Websites
(LAWs)
 Mobile Tech /
Home Visits
(NOMAD)
 Smartcards
Enablers
 CRM
 Knowledge
management
 Enterprise
Workflow
e-Business
 e-Procurement
National projects - Priority Services
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Schools admissions
Planning & Regulatory Services Online (PARSOL)
Valuebill (Council Tax)
Framework for Multi-Agency Environments (FAME)
Working With Business
Reducing Youth Offending (RYOGENS)
e-Trading Standards
e-Fire
e-Payments
e-Democracy
e-Citizen (Take Up & Marketing)
Benefits
Local Environment
Overview of Outcomes
 Required Outcomes (25) - must be at “green” in
IEG self-assessment terms by December 2005
 “Good” outcomes (26) - must be at “amber”
in IEG self-assessment terms by December
2005 and “green” by 1 April 2006
 “Excellent” outcomes (19) - based around
agreement on baseline & targets for
promoting greater awareness and take-up of
e-services
What will citizens be able to do
electronically with their council by 2005?
 Submit planning applications online;
 Check Council Tax balances;
 Book sports and leisure facilities over the web;
 Check eligibility for and calculate entitlement to
Housing and Council Tax benefit;
 Access all Council services outside standard
working hours;
 Receive a reply to an email enquiry within one
working day
Final Set of Priority Outcomes
 Published in April 2004
 All authorities now eligible on basis of satisfactory
IEG3 returns - but asked to commit to delivering
priority outcomes in return for £500k funding
 More concise and robust set of deliverables since
original draft after national consultation & focus
group work with LA practitioners
 Closer alignment with outputs from National
Projects
 Serve to ‘refresh’ local e-government programme
delivery agenda for next 20 months
Postscript
 Clear responsibility in two-tier areas to join up
services in ways that make sense to the customer
 Minimum requirements for an authority with no
direct statutory responsibility to offer ‘deep linking’
 Currently discussing certification arrangements for
IEG grant with Audit Commission
 No leeway to ‘carry forward’ IEG funding beyond
end of March 2006
 May invoke retroactive "recovery” of IEG grants
where there is evidence that grants have not been
used to support IEG activity
Contact details:
 Email:
[email protected]
 Tel:
+44 (0)20 7944 2997
 Web:
www.localegov.gov.uk