Transcript Slide 1

ESD Systems Value Package
ESD Systems.com Value Package
Complete Presentation
Our Value Package
 The world’s most respected brands
 e-commerce enabled
 Self-service online library
 Industry’s best on-line content
 Corporate inventories
 Technical support
 Factory product knowledge
 ESD standards expertise
 New product development
 Made in the USA
 No one can match it!
You get a lot more than great products
 We provide these services to help you
create the best ESD program possible
- which will ultimately provide the most
cost effective ESD Control program.
 Our goal is to partner with our
customers to remove ESD from the
QC equation all together.
You get a lot more than great products
 Our products are bundled with a "value
package" that includes much more than the
product itself:
Long-lasting premium products
Satisfaction guaranteed
Longest warranties in the industry
2 year limited warranty on Smocks
5 years limited warranty on Continuous Monitors
Lifetime limited warranty on Jewel wrist straps
You get a lot more than great products
Expert advice for compliance with the
ANSI/ESD S20.20 standard
Deal with a reputable industry leader with
over 25 years of experience
Your job is not at risk when you buy ESD
Systems – our goal is to make you look good.
We don’t promote short-term solutions
Concerned about costs?
 Our premium products and warranties were created
to provide the long-term lowest cost option
 Competitive pricing published online
 We pay the freight for all online orders over $100
 For many items we offer a range of quality from
economy to premium
 If you find a similar item for less – contact us for a
“Meet Comp” quote
 Taking into account all of our valuable benefits we
can provide you with the long-term lowest cost
solution for your ESD program.
World Class Products
 Many industry firsts including the adjustable
wrist strap, floor finish, heel grounder, dissipative
mats.
 We hold patents for our foot grounders, coil
cords, and smock inventions
 Our foot grounders, wrist straps, and floor finish
are all UL listed for safety
World Class Products
We are innovative in design and
manufacturing
Ask us to quote your custom requirement
We introduce over 100 items each year
From customer feedback, we generate ideas
how to continuously improve our products
Contact us with your product idea.
World Class Service
 We ship most orders in 24 hrs
 We answer most questions on the first call
 Need something special? Ask for a quick quote
Your single source ESD supplier
 The World’s most respected ESD Control brands
 The industries largest inventory of ESD Control
products
Over 1,000,000 shielding bags in stock
Corporate factories and inventories
 We have partnered with other ESD
manufacturers to round out our line. This makes
it easy for you to find everything you need from
one supplier.
 Most of what we sell is “Made in the USA”
Inside Support Rep
 One dedicated factorydirect Inside Support Rep
is responsible for your
satisfaction.
 Your Inside Support Rep
will coordinate the
support you need with our
static control experts
 Our people sell and
service ONLY ESD
control products
Inside Support Rep
 Our goal is to provide the products and
knowledge so that you can:
Design an effective program to pass
important audits and to increase your
production yields
Increase your ability to serve your customers
while saving you money
 You get individualized attention. We are your
true ESD partner.
Deal with the ESD Specialists
 Broadest offering of ESD Control products in the
world
 2,000+ items on our web site
 We manufacture a wide range of products for every
need:
Personnel Grounding, Worksurface Mats &
Grounding Hardware, Floor Solutions, Testing &
Monitoring Equipment, Ionizers, Packaging,
Education & Training, Awareness, Field Service,
Workstation Accessories – Misc, Critical
Environment
Deal with the ESD Specialists
 Compare our product offering to limited selection of
other competitors
 Organizing all of your ESD purchases from ESD
Systems is a way to reduce your vendor base
Training is the key
We understand that training is the key to a
successful ESD control program:
Have you taken our “no charge” online
ESD Certificate Training?
Improve the proficiency of your operators
Passing the 11 training modules will generate a
signed and numbered Certificate of
Competency
Knowledgebase of information
 We have a Knowledgebase of information to
help you set up and maintain your ESD Control
program
 With ESD Systems as your partner – turn
mystery and complexity into a comprehensive
control program
 We provide ESD education for your company so
that you have the confidence and understanding
of ESD.
 We have a vast library of online resources for
the ESD Coordinator
Knowledgebase of information
 As an informed customer, you are in control to
design, upgrade, and audit your program to your
particular needs. ESD Systems provides the
support you need!
 Our goal is to put the power to understand ESD
in the user’s hands - not the salesman’s!
 Take control of your destiny with ESD Systems
as your ESD partner
Field support
 Hands-on field support is available for some of
our lines
SPI, Protektive Pak, and Menda brand items
 Cost effective recommendations / applications
engineering
 Troubleshooting
 Regular site surveys
Virtual ESD Tool Crib
 Virtual ESD Tool Crib – Just in time delivery
 We will act as your ESD tool crib – reducing your
in-house inventory costs
 Let us know your usage, and we will allocate
stock just for you and ship it according to your
schedule
 Your Inside Support Rep will even remind you
when it’s time to reorder
Work directly with the factory
 Buy direct or through the reseller of your choice
Buy online www.esdsystems.com
We also make it easy to buy from the reseller of your
choice
 Get your answers direct from the source. We’ll
give you straight answers fast
 Many middleman dealers simply don’t know ESD
 Our staff of Product Managers and Standards
Experts are at your disposal
Your remote virtual ESD Guru
 Most ESD Coordinators are overworked having
many other responsibilities
 Use ESD Systems application and factory
experts to answer your questions
 We are your on-call ESD help desk – your
remote support staff
 We have the most comprehensive ESD training
product offerings to educate yourself and train
your personnel.
 Our Total Program Support is the cure for the
ESD blues!
Full service web site:
 The industry’s most comprehensive site on ESD
 The most ESD related content anywhere
 Online shopping cart
 On-line Library of ESD technical literature and
articles on ANSI ESD S20.20 and on how to set
up and ESD Control program
 Dictionary of ESD Control terms
Full service web site:
 FAQ page with over 1,000 answered questions.
Try it:
Search our answered questions
Ask a question today
 Floor care calculator
 Custom Smock quoter
 Custom Mat quoter
 Self-service support is only a click away
Technical Support
 We specialize in ESD control
It’s all we do – unlike our competition
We are experts in ESD Control
Standards expertise
 Knowledgeable to recommend an over all
effective ESD Control system.
 You can expect meaningful and practical
solutions
 Applications engineering is available to you.
We’ll recommend levels of protection and the
right products to efficiently protect your ESD
sensitive products.
Technical Support
 Eliminate guesswork:
Utilize our 25 years of ESD experience to ensure that
products you buy provide the level of protection you
require
We won’t sell you something you don’t need
 Easy-to-read Tech Briefs, drawings, and other
technical documentation
 Submit your question www.esdsystems.com
 Email your questions 24 hrs a day:
Tech Support: [email protected]
 Call our ESD Support hotline 508-485-7390
Our Value Package
 The world’s most respected brands
 e-commerce enabled
 Self-service online library
 Industry’s best on-line content
 Corporate inventories
 Technical support
 Factory product knowledge
 ESD standards expertise
 New product development
 Made in the USA
 No one can match it!
ESD Systems Value Package
ESD Systems.com Value Package