Transcript Document

Chapter 11
Interviews, questioning
and listening
Main Topics
Types of interviews;
Employment interviews;
Types of listening;
Types of interviews
Recruitment or
employment interviews
Promotion interviews
Appraisal interviews
Coaching & mentoring
interviews
Disciplinary interviews
Grievance interviews
Research interviews
Employment Interviews
Organization’s
Main Objective
Match Applicants
with the Organization
Applicant’s
Main Objective
Match Goals and
Capabilities with the Job
Seating layouts for interviews
Figure 11.1 Seating layouts for interviews
Types of Interview Media
E-Mail
Telephone
Cut Travel
Costs
Instant Messaging
Virtual Online Systems
Videoconferencing
Save Staff
Time
What Employers Look For
Organization Fit
Qualifications
Personality
Knowledge
Background
Skills
Style
Abilities
Preparing for the Interview
Learn about the organization
Think ahead about questions
Build your confidence
Polish your interview style
Plan to look your best
Be ready when you arrive
Interviewers’ favourite questions
1. Tell me something about yourself.
Explain how your skills can contribute to the
job and the organisation.
2. What’s your greatest weakness?
Describe a relatively minor shortcoming and
explain how you’re working to improve it.
3. Where do you want to be five years from now?
Your answer should reflect your desire to
contribute to the employer’s long-term goals.
Types of Listening
1. Content
2. Critical
3. Empathetic
4. Active
Active listening
Six general characteristics of a more ‘active’
and effective listener:
1. Avoiding prejudice
2. Signalling interest in the person speaking
3. Being aware of feelings
4. Avoiding interruptions and distractions
5. Signalling encouragement
6. Clarifying and summarising