Transcript Skagit Pediatrics Family Advisory Committee

Skagit Pediatrics Family
Advisory Committee
Andrea B Smith MD PhD
Skagit Pediatric Clinic in Mount Vernon
About Skagit Pediatrics
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One of three pediatric practices in Skagit
County
Ten clinicians--doubled the number of doctors
in a three year period
Changed from managed care to fee for service;
could no longer afford to have a dedicated
triage nurse.
Moved into a new building
Why Skagit Pediatrics wanted a
Family Advisory Committee
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Inspired by presentation at Medical Home
meeting two years ago
Formal way for families to contribute to the
mission of the clinic
Advice for administration and medical
leadership on patient needs and clinic priorities
from a family perspective
Help with resource info for families
Where to Begin?
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Developing and Sustaining a Patient and Family
Advisory Council by Patty Devine Webster and
Beverly H. Johnson
Kate Orville at CHDD
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Lynn Kratz
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Brainstorming help
Sent out e-mails to find people with experience
Discussed CHMC’s council
Helped work out details
Portland Family Advisory Council
Structure of Group
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10-12 parents and
staff
Rotating membership
with 2-3 year terms
Parents with children
of various ages,
special needs, former
patients
Quarterly meetings
Start in the Fall
Enticements (if needed)
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Food at each meeting
Gift certificate
Annual gift
Name on plaque
How to fund
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Practice pays as
investment into
practice
Grants
Recruiting Members
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Ran search for patients with chronic disease
diagnosis.
Gave lists to all providers and had them star
parents they thought would be interested and
positive
Went through shortened list at an office
meeting and picked 8 people to send
invitations to.
Invitation Letter
(see handouts)
The Results: Current Members
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Pediatrician
Front office staff member with pre-school
children
Lead FRC with special needs children
Public Health nurse with middle school twins
3 Mothers of children with and without special
needs
First Meeting
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Discussed concept of
Family Advisory Council
Toured clinic
Began brainstorming
project ideas
Second Meeting
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One month later - to
maintain momentum
Continued to
brainstorm ideas for
clinic staff to review
at next office
meeting
Decided to start with
family satisfaction
survey
Ideas Discussed
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Getting feedback from parents (survey)
Providing info for families
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Patient Education TV
Bulletin Board
Web Pages
Resource Library
Ask a Pediatrician night
Supporting families
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Being a parent first, enjoying your child
Transitioning of Adolescents
Family Satisfaction Survey
(see handout)
Results of Questionnaire
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???
Next Project
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Provide up-to-date
resource info for families
 Calendar of Events
 Flyers of local agencies
and support
organizations
 Seasonal information
Comparing Display Options
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Bulletin Boards
Expensive
Involve dangerous tacks
Easy destroyed by
ADHD patients
Unable to reuse
Can have tear off flyers
with information families
can bring home
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Posters in Frames
Less expensive
No tacks
Children can’t destroy
Can be reused or lent to
other clinics
Can’t have flyers
families can take home
Calendar of Local Events
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Poster dedicated to
calendar listing
community events
and meetings of
interest to local
families
Updated every
quarter
Resources
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Poster dedicated to
resources in the
community and how
to tap into them
Seasonal Info
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Poster dedicated to
seasonal topics
Can be saved for
next year or loaned
to other offices if
interested
Other Roles for FAC
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Sounding board for clinic,
e.g.
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Should clinic have
products available for
patients if we can supply
them at a better price?
Would families be willing
to pay for a triage call if it
meant not having to come
in?
Next Step: Recruiting New
Members
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Poster in Waiting
Room
Notice in Parent to
Parent newsletter
Develop Flyer
Could You Say No?
Thank you
Jennifer Sass-Walton
Cynthia Hubert
Carol Hamre
Barbara Davis
Angelique
Sharon Elliot