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THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Planning & Decision Support Transforming EITS into a Customer-Focused Performance Driven Organization Customer Service Delivering Excellence Accountability Continuous Improvement Empowerment THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Agenda • Information Technology Planning and Decision Support – Mission, Role, and Initiatives • ITPDS Value Add to OCIO/EITS and UGA • Empowering an Organization • EITS Performance Maturity Model THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services ITPDS Mission, Roles, and Initiatives Mission: • Leadership in IT Planning • Facilitation of a Performance-Based IT Environment Roles: • Facilitate and support a planned and an empowered service delivery environment. • Focus: Customer Value and Operational effectiveness • Areas of Focus: – Resource and capacity planning – Performance Measurement and Analysis – Portfolio Management THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services ITPDS Mission, Roles, and Initiatives Initiatives: • Capacity Management – • Process Excellence – • Migrate the OCIO/EITS into a performance-based, quality, culture. Asset Management – • Develop key EITS core systems/server processes and statistically evaluate efficiency, effectiveness, and capability Performance-Based and Quality Culture Migration – • Develop environment that can identify capacity management metrics for IT planning the Legal licensure and distribution of software, the right people in the right jobs, skills assessments/inventory, hardware and data management. Research and Strategic Planning Support THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services ITPDS Value Add • UGA • OCIO/EITS Improved Customer Service Enhanced Efficiency Increased Cost Savings THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Planning & Decision Support Empowering an Organization: Framing a Strategy Service Management Service Cost Assessment Alignment Organizational Maturity Process Improvement Standards Compliance THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Empowering an Organization Purpose of Implementing Change • ADD Organizational Value by: – Continuous Improvement – Innovation Reactive Proactive THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Empowering an Organization Guiding Principles in Implementing Change Two Guiding Principles 1. Focus on Service and Business Performance Improvement 2. Put in Place Just Enough Process THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Planning & Decision Support EITS Performance Maturity Model Customer Focused Culture Balanced Scorecard Prioritizing Initiatives Customer-Focused Culture Organizational Diagnosis Value Add Prioritizing Initiatives Organizational Governance Continuous Improvement Performance Dashboards Customer Service Delivering Excellence Accountability Continuous Improvement Empowerment THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model Maturity Level 1 Maturity Level 2 Maturity Level 3 Maturity Level 4 Maturity Level 5 Initial Baseline Managed Defined Quantitatively Managed Optimizing Competitiveness • Full enterprise Leverage Effectiveness Efficiency/ Definition integration Optimize Delivery • Strategic direction is based on data-driven decision • Repeatable work efforts •Integration of industry standards • Identification of standards processes for service, projects, and internal operations Reactive Proactive THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services 9 Categories EITS Performance Maturity Model 1. Operational IT Process Performance 2. Alignment and Prioritization with UGA Goals and Objectives 3. IT Project Management 4. Core IT Service Delivery 5. Quality Assurance and Assessment 6. Budget Management and Stewardship 7. Learning Organization 8. Resource Planning and Forecasting with Staff 9. Resource Planning and Forecasting Infrastructure THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model 1. Operational IT Process Performance THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model 2. Alignment and Prioritization with UGA Goals and Objectives • OCIO/EITS Strategic Planning Website THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model 2. Alignment and Prioritization with UGA Goals and Objectives THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model 2. Alignment and Prioritization with UGA Goals and Objectives THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Performance Maturity Model 2. Alignment and Prioritization with UGA Goals and Objectives THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Key Points To Remember • Mission – Leadership in IT Planning – Facilitation of a Performance-Based IT Environment • Information – OCIO/EITS Strategic Planning Website • http://eits.uga.edu/planningCycle/ – ITPDS Website • http://eits.uga.edu/planning THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Questions THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Contact Information Information Technology Planning and Decision Support • Greg Topp: [email protected] • Lynn Latimer: [email protected]