Transcript City of High Point

Success Story
City of High Point, NC
Organization:
Location:
Classification:
Size:
Website:
City of High Point, NC
High Point, NC
Public Sector
1,200 employees
www.high-point.net
7/20/2015
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©2012 Ciber, Inc.
Success Story
Ciber’s Managed Services help the City of High Point
leverage the power of Lawson software
About City of High Point
Solution
High Point is a city located in the Piedmont Triad region of
the United States of North Carolina. As of 2010 the city had
a total population of 104,371, according to the US Census
Bureau. High Point is currently the eighth-largest
municipality in North Carolina.
 Partnered with Ciber’s Managed Services to provide level of
expertise, support and cost predictability that fit within
budgetary goals
 Fixed price, service-level agreement in place includes:
Infrastructure Management, Applications Management and
Project Services
 Stabilized system management budget that can analyze and
predict costs more effectively
 Access to expert staff of highly skilled IT resources already
familiar with the Lawson environment
 Maintenance, support and upgrade functions managed by
Ciber allow High Point staff to focus on business needs and
process changes
 Ciber also provides proactive guidance and utilizes best
practices learned from other client experiences
High Point is known for its furniture, textiles, and bus
manufacturing. The city is sometimes referred to as the
"Furniture Capital of the World" although its official slogan
is "North Carolina's International City" due to the semiannual High Point Market that attracts 100,000 exhibitors
and buyers from around the world.
Benefits
Business Challenge
 In order to respond to the City’s important business and
constituency initiatives, they needed a better way to manage
its ERP system, provide continuity throughout the enterprise
and support system growth and change
 Tight budgets, unpredictable support and maintenance costs
 IT staff inhibited by time spent on maintenance and support
issues and at the same time challenged with additional large
projects
7/20/2015
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 Constant, predictable ongoing operational budget
requirements
 Lowers the City’s Lawson-related total cost of ownership
(TCO)
 Rapid response to system administration questions and
issues
 Quality, trained and Lawson certified personnel available
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©2012 Ciber, Inc.