Transcript BUSINESS MANAGEMENT - Southern New Hampshire University

BUSINESS
MANAGEMENT
ESL 105
Presenters: Hsiao, Hsin-Yuan
Lin, Yu-Chun
Instructor: Lyra Riabov
Presentation Outline
Definition
Management Functions
Decision-Making Process
Decision Style Inventory
Leadership Styles
Management Styles
Interview of Wal-Mart Manager
The Definition of Management
Management is a team of
managers that is in charge of
the organization at all levels.
Management Functions
Planning
Controlling
Organizing
Directing
Decision-Making Process
Step 1
Step 2
Step 3
Define
problem
Define
expectation
Gather
data
Choose best
alternatives
Evaluate
alternatives
Develop
alternatives
Step 6
Step 5
Step 4
Decision Style Inventory
Analytical
Thinking
Complex
Technical
Careful
Innovative
Uses much data
Directive
Action
Simple
Productive
Verbal
Acts rapidly
Impatient
Task-Oriented
Conceptual
Creative
Humanistic
Optimistic
Wants independence
Behavioral
Supportive
Communicates easily
Uses limited data
Avoids stress
People-Oriented
Leadership Styles
Autocratic:
authoritarian, straight-forward manner
Participative:
free flow of communication, shares decisions
Laissez-faire:
consultant, turns decisions to the group
Management Styles
MANAGEMENT
STYLE
Characteristics
People,
Cultures
D
DOMINANT
I
INFLUENCERS
C
CAUTIOUS
S
STEADY
•Makes
decisions
rapidly
• Interested in
results
• Verbal
• Good at
influencing and
persuading
• Does not make
quick decisions
•Thinks before
speaking
• Hang in there
• Good team
players
•EuroAmericans
•White males
• AfricanAmericans
• Hispanics
• Women
• Asians
• NativeAmericans
About Wal-Mart
•
•
More than 1,500 units and in 330,000 associates in
Argentina, Brazil, Canada, China, Germany, Korea,
Mexico, Puerto Rico and the United Kingdom.
2004 fiscal year end sales reached $47.5 billion, an 16.6
percent increase over the previous year, and that operating
profit rose to $2.3 billion, an increase of 18.6 percent over
the prior year.
About Wal-Mart
•
•
•
Vision: The flagship retail
store around the world
Mission: To give their
customers what they want,
to make sure the low
prices, to give them the
best customer service
Values: customers,
innovation, teamwork,
employees, service,
pricing philosophy
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
1.
What is your title? How many
employees are you responsible
for?
Roger: General store manager
and I am responsible for 130
employees.
2.
What are your job duties?
Roger: Anything inside the
building, from operations to
merchandise to receiving and
accounting.
Interviewee: Roger Laux,
District Manager Wal-Mart, Hooksett
Interviewer: Yu-Chun Lin
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
3.
Do you have a business
background? What did you
study in school to prepare
yourself for this job? What
work experience have you
had?
Roger: Bachelor of Science
degree in biology Stayed with
Kmart for about 28 years.
After Kmart I went to WalMart about 4 years ago.
Interviewee: Roger Laux,
District Manager Wal-Mart, Hooksett
Interviewer: Hsin-Yuan Hsiao
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
4.
How do you select your
employees?
Roger: Use computer system
and pay attention to their
characteristic.
5.
In your opinion, what qualities
make a good manager?
Roger: Communication and
organization skills, and also
striving for doing the best as
possible.
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
6.
Which leadership style do you
prefer Autocratic,
Participative, or LaissezFaire?
Roger: It depends on the
situation.
7.
What out of four functions:
Planning, Organizing,
Directing, and Controlling do
you spend most of your time?
Roger: Directing and
Controlling.
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
8.
Does Wal-Mart have market
segmentation? What is Wal-Mart’s
market? Who are Wal-Mart’s
customers?
Roger: middle and low class
customers. We maybe don’t have
very high quality of products, but
always at low price.
9.
What is Wal-Mart’s corporate
culture?
Roger: respecting individuals,
open-door style for everyone , and
support community.
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
10.
Wal-Mart prides on customer service and good refund system.
Why do you insist this principle? Also, how do you reduce the
cost and simplify the procedure?
Roger: We offer the quality items to minimize the return , and use
automatic credits to take care of returns.
11.
How do the competitors affect Wal-Mart’s strategic decision? Also,
what is Wal-Mart’s competition edge in retailing?
Roger: Adjust our merchandise to fit the customers’ buying habits.
Interview of Roger Laux,
District Manager Wal-Mart, Hooksett
12.
As everyone knows Sam Walton founded Wal-Mart. Do you
follow Sam’s rules? If so, how do you follow "Sam's Rules for
Building a Business?
Roger: Yes, we follow the general idea to take care of the
customers, and make good relationship with store suppliers. But
we have changed how we approach those things.
13.
What are the future goals of business? What are your future goals?
Roger: We always look for improvements. We learn from the
failure of others. My future personal goals are financial satisfaction
through getting a promotion for a higher position.
Conclusion
The following projects which we learned from our
studying:
Definition of management
Four Management Functions
Six Steps in the Decision Process
Four Kinds of Decision Styles
Three Leadership Styles
Four Characteristics of Management Styles
We also got a lot of knowledge from interviewing of
Wal-Mart manager
References
Definition
Management Functions
Leadership Styles
Decision-Making Process
Mc Dougal And Arden, ”Chapter 6:
Management,”
BUSINESS CONSEPTS
Heinle And Heinle, 1993
Management Styles
Vetrano And Oxford, “Chapter 5: Management,”
TAPESTRY:
LET’S TALK BUSINESS ADVANCED
Heinle And Heinle, 1995
Decision Style Inventory
A Lecture by Dr. J. D. Boulgarides
at California State University
Wal-Mart (Hooksett)
Manager: Roger Laux
Website: www.walmartstores.com
Address: 1328 Hooksett Rd.
Hooksett, NH 03106
Store Phone: (603) 644-8144