Transcript The Community College of Baltimore County

The Community College of
Baltimore County
Workforce and Organizational Development
Trends and Solutions
Kent Smedley
Director of Business & Management - CEED
2006
Workforce Development
Program Areas
• Leadership & Management
• Health/Allied Health
• Justice & Homeland
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Security
Transportation (CDL)
Assessment & Facilitation
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Project Management
Information Technology
Applied Technology
Command Spanish
Workplace Literacy
Customizable….On-site or On-Campus…Days/Evenings
Typical CCBC “Corporate Trainers”
• Subject matter experts
• Skilled platform trainers
• Develop own material (in many areas)
• Extensive workforce experience
• Adjunct Faculty members
– Hired on a ‘project basis’ based on performance
and subject matter expertise
Ancillary Products/Services
• Online Training
– Customizable (Leadership area only)
• 6 core leadership competencies
• Asynchronous, 12 course hours (over 3 weeks)
– Non-customizable
• Wide range of subject areas
• Asynchronous, 20 course hours (over 6 weeks)
• Assessments
– DiSC® Dimensions of Behavior (Leadership, Customer
Service, Sales)
– MBTI® and Insight® Personality Profiles
• Appreciative Inquiry® Facilitation
– Strategic Planning applications
A sample of our client partners….
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H&S Bakery
NE Foods
KCI Technologies
PDP Group, Inc.
Pall Corporation
Grafco Industries
MTA
MAA
ADP Inc.
Berry Plastics Corp.
• Mercy Hospital
• Johns Hopkins
– Oncology Center
– University System (T&D)
• MPCTC
• Federal Hwy
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Administration
BGE
Union Memorial Hospital
Advanced Care P.T.
MTAP
Managing Quality in Contract
Training Projects
Needs Discussion
Formal Needs
Assessment if needed
Participant Evaluations
Training Delivery
(PM monitors)
Initial Meeting &
Client Close-Out Mtg
Customer Satisfaction
Survey
Training Objectives
Agreed Upon
Schedules/Instructors
Content Developed
Meeting to Review
Emerging Needs
‘Balanced Scorecard’:
Metrics-based Quality Management Tool
I -Financial
II – Process
Revenue
Net Operating Margin
Scheduling, Billing &
Content/material
(how are we doing? Can we
sustain?)
(how efficient are we?)
III – Customer
Survey: evals, customer
satisfaction surveys
Evidence: re-orders,
trade-ups, multiples
(how do clients see us?)
III- Learning, Growth
& Innovation
KSAs (internal T&D)
“Train the Trainer” trg
Technology
(can we grow & improve?)
ROI in Training
• Generally tricky to determine
– Easier in applied technology training
• Baseline: produce 100 units
• Post: produce 110 units
– Trickier for soft-skills training
• Isolating impact on productivity improvements
• Critical elements
– Establish metrics that can be evaluated
– Identify total costs
• Content/material development
• Delivery
• Lost Labor Cost (during training)
• Lost Productivity (during training)
– Don’t measure ROI too quickly
• (6 months minimum, 1 year desirable)
Calculating ROI – Sales Training Example
(total benefit – total costs) = _____ x 100 = ROI
total costs
Total Benefits (Sales Training – 10 people over 2 days):
Average Order Size: +13%
(net of inflation; measured against ‘on-going’ business only)
In 12 months: $185K incremental net profit
Total Costs: $20.4K
Development: $7.5K
Delivery/Materials: $5K
Facility Rental/FS: $1.5K
Lost Labor: $6.4K
ROI:
($185K - $20.4K) = 8.07 x 100 = 807%
$20.4K
Some Examples…..
Initial Meeting to
Discuss Baking
Training
Strategic PL Marketing
MDP 1
1 day 20 senior
Sales Managers
12 days leadership dev.
7 groups of 18
Sales Mgt Series
MDP 2
5 courses for 3 groups
of 20 Sales Managers
10 days advanced leadership
3 groups of 20
Sales Negotiating Skills
MDP 3
1 day 20 senior
Sales Managers
6 days strategic leadership
1 group of 10
Train the Trainer
2 groups of 18
(support Lock out/
Tag out procedures)
Another Case Study
Initial Discussion
Result: 8 Crse PM
Follow-up Discussion
5 Course
4 Course Strategic
Leadership Skills
Leadership Trg
(15 owners/directors/
managers)
(8 owners/directors)
Developed VMS
Communication Skills
1 day course
2 groups of 20
“Hot” Topics in
Business/Management Training
• Project Management (PMI® Baltimore)
– Federal government driving force
• PMP® Certification
• CCBC
– PM 8 Course Series (>35 clock hours)
– PMP® Exam Prep Series (5 courses)
• Leadership Development
• Strategic Leadership
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Strategic Business Planning, and Strategic Marketing
Succession Planning
Business Ethics
Balanced Scorecard
Crisis Communications
More “Hot” Topics
• Communication
– Business Writing
• Fighting the ‘effects’ of E-mail
– Leadership Approach to Communication
• Focus on leading change
– Group Presentation Skills (planning and delivery)
• Information Technology Applications
– MS Word: Brochures, Flyers and More for Business
– MS Project
CONTACT INFORMATION
CCBC Workforce Development
• Leadership/Business/Project Management/CDL
• Kent Smedley 410-771-8973 [email protected]
• Allied Health/Criminal Justice
• Barbara Weidman 410-780-6804 [email protected]
• Information and Applied Technology
• Steve Ricketts 410-780-6685 [email protected]
• Hint: E-mail is the best bet!