Transcript NSCP Workshop - Design

Introduction to Smartcards
Workshop
Prepared by
Smartran Ltd for SCNF
Version 1.3 (17/09/07)
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Workshop Agenda
1. Smartcards - what are they and how do
they work?
2. What are Local Authorities using them for?
3. How to get started in using smartcards.
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Welcome & Introductions
• This workshop is an opportunity for you to find
out about smart media & how they can be used
by Local Authorities
• Your facilitators for this workshop is:
Kevin Farquharson (Smartran Ltd)
[www.smartran.co.uk 01483 772241]
• It will help to understand your areas of interest
and expectations from today’s workshop
• What are your objectives from today?
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General Themes linked
to Smartcards
• Smartcards – Customer Centric Thinking
– Improving citizens’ experience of government services
– Enabling government service departments to know their
customers better
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Key Benefits and Service Areas
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Reduce duplication of cards, card schemes and databases
Reduce transaction & service delivery costs
Single authentication to multiple e-gov services
Supports library, leisure, parking, public transport, schools,
access, benefits and more.
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1. What is a Smart Card?
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1. What is a Smart Card?
 A plastic card usually the size of a credit card, that is embedded
with either a microprocessor and a memory chip or only a
memory chip.
 Smart cards can hold much more information than magnetic
cards and can have functions built into the card (e.g.
cryptography).
You can think of it as an “old credit card" with a "brain"
on it. This card-computer (brain) can be programmed to
perform tasks and store information, but note that the
brain is quite small - meaning that the smart card's
power falls far short of your pc or notebook.
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2. What are Local Authorities
using them for?
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Library
Leisure
School
Tourism
Parking
Housing
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Transport
Identity/Entitlement
Purse
Loyalty
Benefits
Authentication/Access
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English National
Concessionary Travel
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291 Travel Concession Authorities (not GLA)
Implement & rollout by 1st April 2008
Must be ITSO Smartcard
Estimated 7-9 million cardholders
140 working days left
• Conclusion = all English Authorities will be
involved in a smartcard scheme in 6 months
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3. How to get started in
using smartcards?
• Establish Initial Scope & Priorities
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Which LA services (eg Libraries, Leisure, Schools)?
Where are the locations for these services?
What uses within the identified service areas?
Who will be involved (staff, citizens and other parties)?
What information is required for each identified use?
How are these services currently provided?
• Tip – think about the points of contact and interaction between the
citizens, the LA services and current systems and processes. What
happens with the current organisation and systems?
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LA Service
Where?
Location A
Location B
Location C
What?
Process 1
Eg enrol
Process 2
Use a service
Process 3
Pay for something
Who?
Local
Resident
Receptionist
Teacher
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Analysing Needs and High Level Design
• Independent of Technology
• Drives the scheme design/implementation.
Needs
General
Local
Government
Social
Commercial
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General Needs (examples)
• Satisfy E-Government initiatives for access to services.
• Inclusiveness and Accessibility – Easier access to services for
all groups in the community
• Reduction of cash handling and the related costs.
• Better citizen authentication and identity management (single
sign on for multiple agencies)
• Reduce levels of fraud
• Better levels of information on citizen services take-up and
preferences.
• Encourage local or national initiatives such as use of public
transport.
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Local Needs (examples)
• Create a cashless school meals environment
• Promote tourism with better and easier access to tourist
services for visitors
• Provide concessionary leisure centre cards in the locality
• Help resolve parking problems in the locality.
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Library
Card Management System
Local
Authority
Enrolment
Card Issue
& Management
E-Purse
Top-up
NSCP
Smart Card
CCDA
Library App
E-Purse
Cardholder
Database
Overnight
Update
Library
Back Office
Database
Library
Assistant
Usage data
collection
Retail
& Vending
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Leisure
Card Management System
Local
Authority
Enrolment
Card Issue
& Management
E-Purse
Top-up
NSCP
Smart Card
CCDA
Leisure App
E-Purse
Cardholder
Database
Overnight
Update
Leisure
Member
Database
Leisure
Reception
Usage data
collection
Retail
& Vending
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Bill Payment /Cash Collection
Issues Bills,
Statements
& Letters
+
Card
Aggregator
(Bank)
or
or e-pay
or payzone
Customer requests:
1. Rent
2. C Tax
3. Sundry
4. Others
Council
Issues Cards
Post &
Reconcile
Bill
Accounts
122345 £34.50
134565 £21.50
234566 £21.50
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Parking
Card Management System
Local
Authority
Enrolment
Card Issue
& Management
E-Purse
Top-up
NSCP
Smart Card
CCDA
Car Park App
E-Purse
Cardholder
Database
Overnight
Update
Car Parks
Back Office
Database
Council
Office
Usage data
collection
Use card for
car park
payment
Ticket
Machine
Or Barrier
Citizen inserts card into ticket machine to validate
parking permit and obtain automatic discount AND
could use e-purse to buy ticket
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Staff
E-Purse
Top-up
Card Management System
Local
Authority
Enrolment
Card Issue
& Management
NSCP
Smart Card
CCDA
E-Purse
Cardholder
Database
Overnight
Update
Office
Staff
Database
HR
Door
Entry
Usage data
collection
Retail
& Vending
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Logical Application Overview
Card Management System
M’gmt
& Mtce
Functions
Card
Holder
Database
Export
to Perso
Bureau
or local
Card
Personalisation
Card
Security &
Access Ctrls
Third Party
Third Party
Daily data
Exchange
Library/
Leisure/
Parking
Database
Bookings
& Activity
History
NSCP
Enrol’t
Website
Back Office
Workstation
Service
Specific
M’gmt
System
Third Party
MiFare
Smart Card
JCOP30
or Mifare
Smart Card
Reception
Workstation
Library
L Centre
Car Park Office
Council Office
Dual i/f
MiFare
Java Card
Hand
Reader
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Information and Resources
• NSCP CD and Website
– www.nationalsmartcardproject.org.uk
– Bolton - Setting up a Smart Card Scheme - Toolkit
• Other LA experience
– Smart Cities, NSCP Early Adopters, Case Studies
• SCNF – website and events www.scnf.org.uk
• NSCP starter kit and other third party software
• External suppliers and consultants
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Workshop Close
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Summary
Questions
Feedback
Next Steps
Close
Prepared by Smartran Ltd
See www.smartran.co.uk
Call 01483 772241
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