Transcript TELEPHONE USER SESSIONS - Home | UNLV Telecommunications

VOICEMAIL and
TELEPHONE TRAINING
NUMBERS YOU NEED TO KNOW
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Claudette Jamerson for assistance
895-4146
Website: http:/telecom.unlv.edu
Telecommunications Department
Ext. 00 or 895-3011
Types of Phones
2500 SET
SINGLE LINE
FULLY MANUAL
Types of Phones
Cortelco 8150
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Single line
Types of Phones
M 2008
One way speaker
8 lines
Phased out ‘07
Types of Phones
M2616
Two way speaker
16 lines
Types of Phones
M3904
Two way speaker
30 lines
Types of Phones
IP 7945
2 lines
2-way speakers
color monitor
Types of Phones
•
Cisco IP 7965
2-way speakers
2 – 6 lines
color monitor
TELEPHONE USE
and FEATURE
LOCATIONS
VoIP vs MERIDIAN
TELEPHONES
The VoIP and Meridian phones provide
the same service and functions at this
time. The primary difference VoIP
phones utilize a different infrastructure
and connection.
Display
Speaker
Release
Message
indicator
Hold
button
Function
Keys
Key Pad
Volume bar
Extension #
key
12
Display
Extension Keys
Speaker
Soft keys
Volume
Key
Selector
DISPLAY
M3904
DISPLAY IP PHONE
DIRECTORY KEY M3904
HOLD
BUTTON
M2616
HOLD IP
PHONE
MESSAGE
INDICATOR
M2616
MESSAGE
INDICATOR
IP PHONE
RELEASE
M2616
VOLUME M3904
MESSAGE
KEY M3904
MESSAGE
KEY
IP PHONE
PHONE NUMBERS
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UNLV purchased 6,000 #’s approx 15 years
ago
The prefix of 895 –we purchased and own
6,000 numbers 895-0000 through 895-5999
for campus – additionally we purchased
895-5999 through 895-9999 can only be
used internally
We grew once again and needed more
numbers
We purchased 10,000 numbers
– New prefix 774 -0000 though 774-9999
Place a campus call :
Lifting handset or keying in 5-digit extension
number
Place a local call :
Dial 8 + 7 digit local phone number then,
press directory number – your number is
dialed automatically…
Place a long distance call
Dial 8 +1+ area code + 7 digit number, then press
the directory number – number is dialed
automatically .
Forward a message-confused with transfer
Forward: your number to another number
Transfer: a call to another number
CALL PILOT
VOICE MAIL
for Meridian Phones
Voicemail :
How to access your mailbox
On campus
Off campus
Logging in to your mailbox
Internal
External
Setting up your greetings
Internal
External
How to access your voice
mailbox:
Internal access # is 54900 (895-4900)
Press your directory number and message
key, then # or message key and # and enter
your password number (passwords should
be 5 to 16 digits and press # again)
EXTERNAL:
(off campus)
Dial 895-4770 and follow the
prompts as if you were on
campus
FROM ANOTHER DESK
(on campus)
Dial 54900
Then continue as if you are
at your own desk
GREETINGS
Internal
External
Temporary
INTERNAL GREETING
Precedes any message you send on
campus (You may use your name or
nickname)
Log into your mailbox
Dial 82 then 1
(follow the prompts)
Record your greeting by Pressing 5
End your recording your greeting
 with #
EXTERNAL GREETING
(Should
be formal giving your name
The department name, and University
name)
Log in to your mailbox
Dial 82 then 2
(follow the prompts)
Record your greeting by pressing 5
End your recording with #
TEMPORARY GREETING
(used when you will be away for a few days
or more)
Log in to your mailbox
Dial 82 then 3
(follow the prompt on the system)
Record your “away” greeting
End your recording with the #
Enter the time, date you want the recording
to begin playing, then #
Enter the time, date you want the recording
to stop playing, then #
OPTIONS IN CALL PILOT:
CALL PILOT FOR MERIDIAN PHONES:
•Press
•Press
•Press
•Press
•Press
•Press
•Press
•Press
•Press
•Press
•Press
1 TO PLAY beginning of current message
2 TO REPEAT play of current message
3 TO SKIP FORWARD
4 to play previous
5 to record a message
6 to play next message
7 to get choices of message options
8 lists mailbox options
9 to call sender
* FOR HELP
# TO STOP PLAY mailbox
OPTIONS IN CALL PILOT:
•Press 71 to reply to message
•Press 73 to FORWARD message
•Press 75 to COMPOSE a message
•Press 76 to DELETE each message
•Press 79 to SEND/delivers message in the
mailbox, this must be done or they will not
receive your message.
•Press 83 to DISCONNECT from the voice
mail system
UNITY VOICE MAIL
FOR IP PHONES
GREETINGS
(Unity Voice Mail)
Use your settings button and your
message button to setup your
personal greetings such as name,
password, message options etc.
How to access your Unity
voice mailbox:
Internal Dial 44900 and follow the
prompts
External Dial 774-4900 and then
press the #
CISCO UNITY VOICEMAIL FOR
IP Phones
Use these keys while listening to
a message
1-restart message
2-save
3-delete
5-change volume
7- rewind, small
8-Pause or resume
9-fast-forward to end
CISCO UNITY VOICE MAIL FOR
IP Phones
Use these keys after listening to
a message
1-replay message
2-save
3-delete
4-reply
5-forward message
6-save as unheard
7-rewind, small
9-play message summary
NUMBERS YOU NEED TO KNOW
Claudette Jamerson for assistance
 895-4146
 Website: http:/telecom.unlv.edu
 Telecommunications Department
Ext. 00 or 895-3011
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END