The Operations Academy

Senior Management Program

UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Operations Academy

Senior Management Program

• • • Emphasis on Surface Transportation Management and Operations 2 week “Total Immersion” course with one week of pre-study • Intended for practitioners desiring advancement & recognition in Operations Focuses on the unique aspects of surface transportation M&O UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Program Objectives

• • • • Individuals completing the program will be able to: Describe the impact of M&O on mobility and safety Manage an organization whose primary mission is M&O Advocate the creation of an operational focus within their agencies Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

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Additional Benefits

For the individual – Networking with peers from other jurisdictions – National recognition – CEUs and certificate of completion – Recognition from employer To the agency – Individuals trained in operations – Ability to develop an operations focus – A constructive analysis of the agency’s current focus on management and operations UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Student Profile

• • Student Profile – Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system. Examples – Manager of traffic operations – District/division engineer – Regional Director – Director of Maintenance – Transportation Operations Center Manager – Manager of traffic engineering in a state or local jurisdictions – Senior transportation planner in a state or local jurisdiction or MPO – Personnel (typically at State or Federal levels) responsible for review, approval and/or support of management and operations activities UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Underlying Concepts

• • • • • The relevance of operations and what we are trying to achieve.

• Operations of systems -Understanding operations, and how to influence mobility, safety, security Customer service orientation Performance measures Communications and coordination within organizations and with others Managing people, resources, and organizations UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

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Self-study (Draft)

Needed to ensure “no student left behind” Required time depends on the student’s background Educational home-study material will be provided Self study occurs over a two month period Final exam Summary of Subjects: – Traffic management – Incident management – Emergency management – Freight – Traffic engineering including a survey of traffic flow theory – Tools of operations (devices and systems) UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

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Curriculum (Draft)

Classroom time – 40% – Defining the operations template – Instructors with real-world experience Workshops – 30% – Real-world problems – Group problem solving including role playing – Reinforcing the operations template Field studies – 30% – Visits to a variety of state and local sites – Includes analysis of site activities using the operations template – Supplemented by analysis of the student’s sponsoring agency Graduation – 5% – Recognition of student’s efforts – Attended (if possible) by student’s supervisor – Includes presentation of workshop and field study results UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

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Curriculum Structure

Overview – What is operations and why is it unique?

Operations as a system – emphasis on supply-demand concepts, regional & corridor management and conops Relevance and leverage – Scale of operations costs and benefits relative to new construction Performance measures – how are they used and why are they important Customer service – Customer needs and communications Organization – Centralization, stovepiping and organizational relationships Management – Staff management, planning, project management, contracting, outsourcing, selling internally UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Application and Costs

• • • • Formal application process Competitive selection based on level of interest, relevance, geographic and functional diversity Costs – Program fee - $3,200 – Lodging costs - $1,250 – Weekend lodging and activities - $200 Limited number of scholarships available from the I-95 Corridor Coalition UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Status and Schedule

• • Website and brochure completed Pre-study and curriculum outlines completed (under final review) • • • • • Instructors being identified Marketing commences 9-15-06 Applications due 11-1-06 for spring session Spring session 3-12-07 Fall session 11-5-07 UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY