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OWNERSHIP PRESERVATION Helping Strengthen Financial Foundations THE COMPLETE Citi Citi Mortgage Citi Financial Citi Trust Bank Citi Home Equity The Citi Office of Homeownership Preservation is the result of business and Community Relations partnering to find solutions to preserve homeownership in communities where we live and work. 1.866.915.9417 2 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION Founded in 2007, the Citi Office of Homeownership Preservation coordinates and leverages multiple efforts to help borrowers stay in their homes whenever possible. We work diligently with borrowers who want to stay in their homes, who remain in contact with us, and who have reasonable levels of income, to find ways to keep them in their homes. Our success is due largely, and depends on how well we work with authorized third-parties, counselors, such as yourselves. 3 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION • Focuses on counselors and other third parties representing Citi borrowers • Works with Citi borrowers at risk • Facilitates affordable, sustainable solutions o Making Home Affordable – part of the Obama Administration’s Financial stability plan o Industry-leading, innovative solutions (Citi Unemployment Assistance Program) o Assistance for non delinquent borrowers • Serves as a gateway / liaison o OHP staff is first point of entry for counselors o Oversee the transactions referred from start to finish o Solve problems • Facilitates the expansion and adoption of best business practices • Enhances the outreach and education to Citi borrowers at risk through direct borrowers outreach events with partners and other industry stake holders • Provides and/or supports capacity-building training to partners to improve program efficacy in communities • Provides financial support through contributions and grants when possible 4 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION Goals • Aggressive outreach to borrowers in distress • Direct outreach • Citi initiatives • • • • Pre-Delinquent borrowers (Citi Homeowner Assistance Program) Delinquent borrowers Borrowers experiencing unemployment (Citi Unemployment Assist Program) Non-delinquent borrowers • Partnerships with non-profits and other industry stakeholders • Business practices • Adopt, expand, standardize and review • Amplify and share success • Continue to monitor and track our performance* as it relates to • Operations • Processing • Underwriting For the latest data, visit the U.S. Mortgage Lending and Foreclosure Prevention Report found at: https://globalconsumer.collaborationtools.consumer.citigroup.net/sites/globalcr/comm/Lists/ann/DispForm.aspx?ID=50 &RootFolder=%2Fsites%2Fglobalcr%2Fcomm%2FLists%2Fann or visit Community Relations: http://www.citigroup.com/citi/citizen/ (go to Community Relations to US Mortgage lending and Foreclosure Prevention Report) 5 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 Citi’s PARTNERSHIPS WITH NONPROFITS • Neighbor Works America • ACORN • Neighborhood Assistance Corporation of America (NACA) • National Council of La Raza (NCLR) • Consumer Counseling Resource Center (CCRC) • National Training & Information Center (NTIC) • National Foundation for Credit Counseling (NFCC) • HOPE Now Alliance • Ad Council • HPF – 1.888.995.HOPE 6 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 OHP RESOURCES • One number for counselors to call: 1.866.915.9417, or email: [email protected] • Website: www.mortgagehelp.citi.com; http://www.citigroup.com/citi/citizen/community/homeownershippre servation/index.htm • Seasoned case specialists • Access and escalation to management • Best business practices and initiatives • OHP Activities • Counselors’ Event • Borrowers’ Event • Consumer curriculum; http://www.citigroup.com/citi/financialeducation/edu_resources.htm 7 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 CONSUMER PRESENTATION Presentation for Consumers at Risk of Foreclosure • Available for community partners to use* • Able to be co-branded • Handouts for take-aways • Better prepared for one-on-one counseling *Downloadable at: http://financialeducation.citi.com Click on “Educational Resources” 8 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 CONSUMER PRESENTATION 9 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 IMPORTANT CONTACT INFORMATION Citi Toll-Free Assistance: • Office of Homeownership Preservation: 1.866.915.9417 • Email: [email protected] 10 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417 Questions? 11 OFFICE OF HOMEOWNERSHIP PRESERVATION