Transcript Implementing Lean in the Housing Executive

Update on Changes to
Paying Rent & Rates
Yvonne Kealey
Stephen Moore
Changes to Paying Rent & Rates
 From 1st April 2012 no longer able to pay
at Post Office or Payzone outlets.
Changes to Paying Rent & Rates
 PayPoint
(by cash)
awarded payment collection network
(shops/outlets displaying this logo)
959 outlets throughout Northern Ireland
Changes to Paying Rent & Rates
Automated Telephone Service
(24hr by Debit or Credit Card)
Direct Debit Payment (Pilot
ongoing in South monthly)
Other ways to Pay Rent & Rates
 Online www.nihe.gov.uk/paying_online
 By Debit or Credit Card
 Standing Order
 Local Accounts Office
Changes to Paying Rent & Rates
New Payment cards issued end Jan/Feb
(only those who pay will be issued with card)
Changes to Paying Rent & Rates
 Leaflet - Paying Your Rent and Rates
(A choice of ways to pay)
 Posters & Website
Future Payment Methods
 Mobile phone payments
Money Advice
 Accounts Unit Staff
 Referrals to Specialist Money Advice
 C.A.B
 Housing Rights
 Omagh Independent Advice Centre