Transcript TEAM BUILDING WORKSHOP

TEAM BUILDING
WORKSHOP
National Leadership Academy
Delta Sigma Theta Sorority, Inc.
TEAM BUILDING
WORKSHOP
National Leadership Academy
Delta Sigma Theta Sorority, Inc.
TEAM BUILDING
WORKSHOP
National Leadership Academy
Delta Sigma Theta Sorority, Inc.
AGENDA
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Introductions
Meditation
Workshop Purpose
Definitions
Characteristics of Effective Teams
Key Factors of Team Development
Skills Assessment
Learning Activity 1
Team Building Roles
Team Subverting Roles
Learning Activity 2
Communication/Listening/Consensus
Debriefings
Wrap-up and Workshop Evaluation
___________________________
Teambuilding
4
Goal
• The goal of this workshop is to
provide groups with applicable and
necessary skills needed to participate
as an active member of a team.
___________________________
Teambuilding
5
Objectives
• Understand the meaning of team and team
building.
• Understand each stage of team development
and its impact on individual behavioral types.
• Understand how teamwork as a strategy can be
utilized to improve communication and enhance
trust.
• Improve the quality of group planning, decisionmaking, problem-solving and communication
strategies.
• Build trust with team members.
• Execute an action plan to ensure highperforming team behavior.
___________________________
Teambuilding
6
Why Do Team Building Activities?
• Produce the best results relative to
available resources, skills and
knowledge.
• Maximize the contributions of group
members.
• Assist group members in working
together toward a common goal.
• Create an environment that promotes
collaboration between group members.
___________________________
Teambuilding
7
What is a Team?
• A team is a small group (work group)
of people who have complementary
skills and are committed to a
common purpose, performance goal,
and approach for which they are
mutually accountable.
(Katzenbach and Smith, 1993)
___________________________
Teambuilding
8
What is Team Building?
• Team building is the process of
enabling a group of people with the
necessary skills to reach a common
goal while evolving into a cohesive unit.
(Kendra Johnson, October 2006)
• Team building is an effort in which a
team studies its own process of
working together and acts to create a
climate that encourages and values the
contributions of team members.
(Arnold Bateman, June 1990)
___________________________
Teambuilding
9
Types of Teams
•
•
•
•
•
•
•
Task Force
Problem Solving Team
Product Design Team
Committee
Work Group
Work Team
Quality Circle
___________________________
Teambuilding
10
Characteristics of Effective Teams
• Clear unity of purpose
• Group consciousness about its
operations
• Clear and demanding performance
goals
• Informal, comfortable, relaxed
atmosphere
• Discussions involving all team members
___________________________
Teambuilding
11
Characteristics of Effective Teams
•
•
•
•
•
•
Freedom to express feelings and ideas
Healthy disagreement
General agreement on decisions
Individual responsibility
Comfortable, open, frank criticism
Shifts in leadership
___________________________
Teambuilding
12
Stages of Group Development
• Formation:
– Start-up tasks
– Developing the mission
– Creating team traditions
– Accepting new team identity
• Familiarity
– Getting to know each other
– Appreciating each other
– Opening self to risks
___________________________
Teambuilding
13
Stages of Group Development
• Power
– Show their colors
– Disagree (in healthy manner)
– Rebel against leader
• Performance
– Work together effectively
– Solve problems
– Make decisions
• Synergy
– High degree of unity
– Commitment to mission
– Energy and enthusiasm
___________________________
Teambuilding
14
Key Factors Necessary for
Team Development
•
•
•
•
•
•
•
Open and clear communication
Trust among group members
Commitment from all group members
Individual and group accountability
Purpose
Involvement
Process orientation
___________________________
Teambuilding
15
Open and Clear Communication
• Communication occurs amongst the
group members.
• Group members should be direct
with their input.
• Group members should discuss
errors without personal attacks.
• Group members can reach
consensus.
___________________________
Teambuilding
16
Trust Among Group Members
•
•
•
•
Express true feelings
Put everything out
Listen without judging
Exhibit integrity and honesty
___________________________
Teambuilding
17
Commitment from All Group Members
• Individual buy-in needed from each
member.
• Group members must view their
commitment as important or useful
to achieving the goal.
• Group members need to think of
themselves as one team.
• Individuals give and take to move
process.
___________________________
Teambuilding
18
Individual and Group Accountability
• Decisions are made as a result of
input from all group members not
from input from a few.
• Have clear decision-making
processes
• Identify expectations
Source: Weiss & Molinari, 2005, p. 171.
___________________________
Teambuilding
19
Purpose
• What is the team’s vision?
– Destination
– Ideal future
– Goals and philosophies
• What is the team’s mission?
– What’s done? To whom? How? Why?
– Reason for being
– Future accomplishments
___________________________
Teambuilding
20
Involvement
• Partnership
• Ownership
– How involved are you in the team’s
mission?
___________________________
Teambuilding
21
Process Orientation
•
•
•
•
Tools
Activities
Processes
Structures
Necessary for dealing with the day-today operation of the team
___________________________
Teambuilding
22
Learning Activity 1
Skills Assessment
Complete pages 9 &10
Team Building Roles
•
•
•
•
•
•
•
Supporter
Harmonizer
Mediator
Gatekeeper
Summarizer
Group observer
Compromiser
___________________________
Teambuilding
24
Team Subverting Roles
•
•
•
•
•
•
Shutting Off
Analyzing or Labeling
Dominating
Yes-Butting
Nay-saying
Others?
___________________________
Teambuilding
25
Modes of Communication
• Aggressiveness: All about you. No
consideration for the rights and dignity of
others. Aggressive comments put down,
embarrass, and humiliate.
• Assertiveness: Primarily about you, but
may include others. Your needs and
wants are expressed in a manner that’s
accepted by others. Assertive comments
convey unpleasant information in a nonthreatening, non-abrasive manner.
___________________________
Teambuilding
26
Modes of Communication
• Responsiveness: Primarily about others.
Secondarily about you. Responsiveness
recognizes that others bring strength,
resources, and differing perceptions to a
situation and are enlisted in solving
problems.
• Non-Assertiveness: Totally others. It’s not
about you. Abdicate your responsibility and
surrender your rights. Non-assertiveness
almost invites others to take advantage of
the no-assertive person.
___________________________
Teambuilding
27
Listening
• Receiving information from speakers,
team members, or self in a nonjudgmental and empathetic manner
• Acknowledging the speaker in a manner
that invites communication to continue
• Providing limited, encouraging input to the
speaker.
• Taking an active rather than a passive
role.
___________________________
Teambuilding
28
Listening Styles
•
•
•
•
•
Faker
Dependent listener
Interrupter
Self-conscious
Intellectual listener
Listening, the Forgotten Skill. Madelyn Burley-Allen
___________________________
Teambuilding
29
Consensus
• A collective opinion arrived at by a
group of individuals working together
under conditions that permit
communication to be sufficiently
open--and the group climate to be
sufficiently supportive--for everyone
in the group to feel that he has had
his fair chance to influence the
decision. Elaine McEwan
___________________________
Teambuilding
30
Arriving at Consensus
• Encourage all team members to provide
input.
• Emphasize the positive factors to be
considered.
• Explore the negatives. How serious are
they?
• Continue to highlight the areas of
agreement.
___________________________
Teambuilding
31
Stages of Consensus
•
•
•
•
•
Presentation of proposal
Clarifying questions
Discussion
General feelings on the proposal
Call for major objection or strong
concern
___________________________
Teambuilding
32
Learning Activity 2
Small Group Activity
Lost on the Moon
Participant’s manual
Page 17
My T.E.A.M. Action Plan
Name:_______________________________________
Team Players (Committee members, etc.)
_______________________________
_______________________________
_______________________________
_______________________________
Date:__________
___________________________
___________________________
___________________________
___________________________
My Strategy (What will I do to build my team?):
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Actions That Worked (Which of my strategies worked well):
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Areas Requiring Improvement (What strategies will I reconsider?):
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
____________________________________________________________
___________________________
Teambuilding
34
Summary/Review
•
•
•
•
•
•
•
•
•
The group becomes a team
Characteristics of effective teams
Key factors for team development
Team building roles
Team subverting roles
Communication
Listening
Reaching consensus
My T.E.A.M. Action Plan
___________________________
Teambuilding
35
Go T.E.A.M.
Give me a “T!”
T is for Trust.
I want to be open with you. I want to
take a risk with you because I trust
you. You can take the risk of being
open with me.
___________________________
Teambuilding
36
Go T.E.A.M.
Give Me an “E!”
E is for Enthusiasm.
Demonstrate interest and belief
in the project. Show participants
how important the project
is to you.
___________________________
Teambuilding
37
Go T.E.A.M.
Give Me an “A!”
A is for Action
Act on what you believe to be
important. Be powerful and
valuable team members
by taking action.
___________________________
Teambuilding
38
Go T.E.A.M.
Give Me an “M!”
M is for Motivation.
Motivate your team members to use
their determination, energy, knowhow, and expertise to make a
personal commitment to be
more productive and valuable.
___________________________
Teambuilding
39
Thank you for attending
our workshop
Please complete the evaluation
form and return to the facilitator.
Teambuilding
Workshop
National Leadership Academy
Delta Sigma Theta Sorority, Inc.