Transcript More than simply ‘demand’:The use of community score cards

More than simply ‘demand’
The use of community score cards for
public services, Malawi
Leni Wild – Research Fellow
Daniel Harris – Research Officer
16 January 2012
Community Score Cards Programme
• Pilot operating in eight districts spread across the
three main regions of Malawi
• Led by Plan Malawi, with Action Aid Malawi and the
Council for Non-Governmental Organisations in Malawi
• Implemented by locally-based CSOs
• Theory of change based on citizen demand, provision
of information and action by duty-bearers (service
providers and district officials)
Engagement
with community
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Score card
process
Interface
meeting and
dissemination of
results
Understanding CBMP impact
• Some concrete examples of change…
• Construction of teacher housing, Mulanje and
Kasungu Districts
• Changes in FISP market management in
Kasungu District
…but not necessarily driven by the citizen-led
/rights/duty-bearers model (different kinds of change)
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Multiple channels to service
delivery improvements
Improving
information
flows
Greater top
down
performance
pressure
Collective
action on the
part of
communities
Increased
resourcing
Strengthening
of citizens’
demand
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Improved
Service
Delivery
Collective
action
encompassing
the supply and
demand sides
More than just demand?
• Community scorecards have the potential to result in
improved service delivery
• But framing them only as mechanisms to strengthen
voice and demand sells these initiatives short
• Also need to consider:
- Recognition of shared responsibilities
- Working with institutions and actors which have
influence on the ground (traditional chiefs)
- The use of implementers effective as brokers or
facilitators
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