Transcript ETIQUETTE/DRESS

Chapter 6
ETIQUETTE/DRESS
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
“Winning is
accomplished in the
preparation phase, not
the execution phase.”
Anonymous
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
OBJECTIVES
• Describe and discuss the importance of professional
behavior in your career
• State the impact dress can have on others’
perception of you
• Demonstrate a professional and correct introduction
and handshake
• Demonstrate appropriate professional behavior in
business dining situations
• Recognize and apply the appropriate use of
technology in business/social situations
• Utilize professional etiquette in appropriate business
situations
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
EXECUTIVE PRESENCE
• Executive presence: having the
attitude of an executive
• This shows you have knowledge
about basic workplace behavior
• Be prepared for the social
experiences you will face in the
workplace
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
INFLUENCES OF DRESS IN A
PROFESSIONAL ENVIRONMENT
• Appearance: how you look
• The majority of first impressions are
made through your visual appearance
• Appearance has an impact on how
you perform at work
• Think of your appearance as a frame;
it is there only to highlight the picture
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
INFLUENCES OF DRESS IN A
PROFESSIONAL ENVIRONMENT
Appropriate Dress
• Dress code: a policy that addresses issues
such as required attire, uniforms, and hairstyle
• Dress one position higher than your current
position
• Work wardrobe: clothes primarily worn only
to work and work-related functions
– Simple, solid skirts for women
– Dark slacks and a matching jacket for men
• Develop a style that conforms to both
company policy and your taste
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
Name local places where you
can buy professional attire at
a low cost
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TIPS FROM HEAD TO TOE
• Shower daily and use deodorant
• Use lotions, cologne, or perfume sparingly
• Clothes should be clean and ironed, and they
should fit properly
• Hair should be clean, well kept, and a natural
color
• It is not acceptable to wear suggestive clothing
• Hands and nails should be well-groomed
• Jewelry should be kept to a minimum
• Shoes should be in good condition
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
When or when not is it
appropriate for a woman to
be sleeveless in a
professional setting?
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
JEWELRY, BODY PIERCING,
AND TATTOOS
• Body piercings and body rings/jewelry
may be offensive to some individuals
• It is difficult to hide a tattoo
• Consider the long-term consequences
if you are thinking about getting a
tattoo
• Nose rings, lip rings, and/or tongue
rings should not be worn in a
professional setting
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
JEWELRY, BODY PIERCING,
AND TATTOOS
• Any other body piercing/body jewelry
should not be visible at work
• More than two earrings worn on each
ear is considered unprofessional
• Earrings and other jewelry should not
draw attention; this includes symbols
or words that could be considered
offensive to others
• Body art should not be visible at work
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
CASUAL WORKDAYS AND
SPECIAL EVENTS
• Casual workdays: days when companies
relax their dress code
• Still dress appropriately for work
• Do not wear tattered, stained, or torn
clothing
• More formal attire may be required for
special work-related functions
• Avoid shirts with sayings or graphics that
may offend others
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
Identify people in class who
are wearing something
appropriate for a casual
workday
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
BUSINESS ETIQUETTE
Terms
• Etiquette: a standard of social
behavior as seen by society
• Courtesy: exercising manners,
respect, and consideration toward
others
• Respect: holding someone in high
regard; putting others’ needs before
your own needs
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
BUSINESS ETIQUETTE
Please and Thank You
• These are extremely powerful words
that can create power for you at work
• When someone does something nice
for you, say “thank you”
• Make it a habit to write a thank-you
note when someone does something
for you
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
BUSINESS ETIQUETTE
Demeanor
• Have a positive attitude
• Make eye contact and smile
• Make introductions when necessary
– Introduce the least important person to the
most important person first
• Keep appointments on time
• Be kind and polite
• Do not ignore an appointment; if you
must cancel, apologize
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
Discuss ways you can be
courteous and respectful in
class
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
HANDSHAKES
• A good handshake conveys
confidence
1. Make eye contact and smile
2. Extend your right hand
3. Meet at the web;
4. Grip the other person’s hand
5. Gently squeeze and shake hands
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
HANDSHAKES
 Do not squeeze too firmly
 Shake the entire hand, not just the
fingers
 Do not place your hand on top of the
other person’s hand or pat the hand
 If your palms are sweaty, discretely
wipe your palm on the side of your hip
prior to shaking
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DINING
Dining Etiquette
• Place your napkin on your lap; if you need to leave the
table, place your napkin to the side of your plate
• As courses are served, start with the outside utensil
and work in, toward the plate; the utensils set at the
top of the plate are for your dessert
• With beverages, offer and serve others at your table
prior to serving yourself
• Do not order anything expensive or messy
• Do not order alcohol unless others at your table first
order an alcoholic beverage; abstaining from alcohol is
the most desired behavior
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DINING
Dining Etiquette (cont.)
• Offer bread to others at your table before
taking a piece for yourself
• Use the bread plate for bread and butter; do
not butter the entire piece of bread at one
time
• Offer the last piece of bread or appetizer to
others before taking it
• Begin eating only when everyone at your
table has been served; if everyone receives
their meal except you, give others at your
table permission to begin eating without you
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DINING
Dining Etiquette (cont.)
• Do not eat your meal with your fingers unless your
main course can be eaten without utensils
• If you accidentally burp or slurp, immediately
apologize and say “excuse me”
• When done eating, place your knife and fork together
with the blade facing in and the tines up; when you
are resting and do not want the server to take your
plate, place tines facing down
• It is inappropriate to use a mobile device while dining;
if you must take a call, excuse yourself from the table
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DINING
Dining Etiquette (cont.)
• R.S.V.P. means “please respond”
– Send a reply, whether you are accepting the
invitation or sending your regrets
• When attending a social functional with other
professionals, remember:
– Refrain or limit the consumption of alcohol
– Only serve yourself a small plate of hors
d’oeuvres and move away from the food table
– Hold your hors d’oeuvres in your left hand,
leaving your right hand free to shake hands and
greet others
– Do not talk with food in your mouth
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
Share common dining and
social situations that make
you uncomfortable and
identify how best to deal with
these situations
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Mobile Communication Devices
• Business relies on current
technologies
• Common devices include cell phones,
PDAs, portable music devices, and
wireless computers
• Mobile devices should not be seen or
heard in public
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Mobile Communication Devices
• Turn off or silence your device when
attending a meeting
• If you are anticipating an emergency call,
place on vibrate
• Do not use devices while dining or while
attending meetings and performances
• Do not take or make a text or call in front
of others; instead, excuse yourself and
step away for privacy
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Mobile Communication Devices
• Texting should only be used for brief,
informal communications, always using
proper spelling
• Avoid text slang, text shorthand,
acronyms, and codes
• It is not appropriate and considered rude
to view and/or send text messages in the
presence of others
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Phone Etiquette
• Communicate properly through the
words you choose, tone of voice,
pitch of voice, and rate of speech
• Convey a positive, friendly attitude
• Speak clearly and slowly
• Phone calls are for brief interactions
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Phone Etiquette-Speakerphones
• Speakerphones are useful communication
tools
• Should only be used for conference calls
when other participants are in the same room
or when you require a hands-free device
• Only use in a private room where call will not
be distracting to others
• Make introductions to all included in call
• Avoid distracting noises
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Phone Etiquette – Taking a Call
• When answering a call, answer by the second
ring
• When others are present, let call go into voice
mail
• If you are expecting a call and others are
present, inform those present that you will
need to take the call
• Politely tell individuals when they will be
placed on hold
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
Phone Etiquette-Messages
• Keep phone messages brief
• State your name, the purpose of the call,
and your return phone number
• Speak slowly and clearly
• Repeat your name and return number at
the end of your message
• Promptly return phone messages
• Keep your voicemail greetings
professional
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TECHNOLOGY AT WORK
E-mail and Computer Usage
•
•
•
•
Use only for business purposes
Emoticons are inappropriate at work
Do not forward non-work-related messages
Check spelling and grammar before sending
a response
• Respond to messages requesting a reply
• Include the business subject in the subject
line to let the receiver know it is not junk email or a virus
• Proofread and think about a message before
pressing reply to ensure proper interpretation
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
Do you agree with the
technology communication
rules of etiquette? Why or
why not?
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
OTHER ETIQUETTE BASICS
•
•
•
•
•
Knock before entering an office
Put others first—allow others to go first
No Interrupting—rude behavior
Apologize—everyone makes mistakes
Avoid dominating a conversation—the
key is listening
• No profanity in the workplace
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]