Transcript What to Expect from Alarm Companies

Chapter 12
Alarms: The First Line of Defense
What should you expect
from an Alarm
Company?
© 1999 National Burglar & Fire Alarm Association
12-1
What To Expect From
Your Alarm Company
• Provide written instruction manual.
• Provide clear training at the time of
installation.
• Be available to answer follow-up
questions.
© 1999 National Burglar & Fire Alarm Association
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What To Expect From
Your Alarm Company
• Prompt & effective repair of the
system.
• Alarm verification by telephone call,
video or audio built into your system.
• Proper licenses.
© 1999 National Burglar & Fire Alarm Association
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What To Expect From
Your Alarm Company
• Available to update account information,
phone numbers, emergency contacts.
• Able to identify "zones" which have
been tripped.
• Available to receive calls & perform
repairs after normal business hours.
© 1999 National Burglar & Fire Alarm Association
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How To Recognize A
Reputable Alarm Dealer
• Licensed as an alarm installing company in
your state & municipality (if required).
• Membership in state & national associations
(NBFAA).
– Code of Ethics.
– Installation Standards.
– Training.
• Installation Certified (IQ) Qualified Dealer.
– Contractual commitment to ethics,
standards, false alarm reduction & training
of both the installer & the customer.
© 1999 National Burglar & Fire Alarm Association 12-5
Alarms: The First
Line of Defense
1- Introduction
2- What is an Alarm System
3- What is A False Dispatch
4- Impact of False Dispatches
5- Causes of False Dispatches
6- Preventing False Dispatches
7- User Controls
8- Sensors
5 Minute
Break
10 Minute
Break
9- The Control
10- The Central Station
11- How Authorities Respond
12- What to expect for Alarm
Co.s
13- The Alarm Ordinance
14- Sources of Information
15- Site Survey
30 Minute
Lunch
60 Minute
Lunch
Next
Chapter
© 1999 National Burglar & Fire Alarm Association
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