Transcript Leadership and the Wraparound Process

WrapCT Presents:
Changing Agency
Culture - Best Practice
First Big Idea
Just because you have
some values doesn’t
mean you are of value to
families
Pat Miles
Wraparound:
A Cluster of Technologies
Community Strengths
Based
System
Integration
Family Centered
Technology
Cluster
Unconditional
Care
Normalization
Cultural
Competency
Collaboration
Needs
Driven
Refinancing
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Putting Values into
Action Exercise
Building on Strengths
Maintaining strengths-based
conversation and documentation
 Knowing how to reframe in a
meaningful way
 Encouraging creative resource
development
 Promoting a strength-based culture of
service delivery

Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Needs Driven
Identifying needs of your local
communities
 Listening for needs rather than
problems or deficits
 Developing and implementing plans
that are needs driven rather than
service driven
 Avoid prescribing solutions that are
deficit driven

Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Family Centered

Agencies are welcoming to families

Staff uses family friendly language

Respect for privacy – information is
shared on a need to know basis

Meetings are not held without children
and families present

Brochures & documents are reviewed by
family members before distribution
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Community Based
Responsiveness



Money flows to support what families really
need
Agencies are imbedded into the
communities where families live, i.e. are
accessible
Operating hours of business and meetings
are responsive to families schedules
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Care for Children in
Context of Families

Commitment to family cohesion in a safe
environment

Natural/informal supports are embraced
in a real way

Prevention of institutional placement

Permanency for children is paramount
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Never Give Up
Unconditional Care

Systems and agencies are not permitted to
kick kids and families out

Blame the plan not the family

Hold everyone accountable for followthrough

Remain outcome driven
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Normalization

Family norms/family culture are recognized
as important for success

Awareness and education around the
stigma of mental health

Promoting youth and family events not just
“support” groups

Avoid duplication or overutilization of formal
services
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Cultural Competency

Agency diversity, hiring practices, policies and
training

Open dialogue regarding differences is
embraced

All committees, training, events have family
membership and participation

All planning is individualized to account for
each family’s culture
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Collaboration
System Integration

Are the right parties at the table?

Is everyone participating?

Is everyone held accountable for their part?

Is one plan established to account for all
systems?

Are resources being shared?

Are agencies working together to meet the needs
of a common community?
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Refinancing

Use of Multiple Resources

Creative and Responsible Use of Flex
Funds

Think Sustainability
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Evaluating
Agency Practice
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Second Big Idea
Holding meetings to discuss
plans for youth and families
without them present is like
building a bridge to nowhere
MJ Meyers
What is a Child and Family Team

The child and family identify a group of people who
will work with them and help prepare the plan of
care.

Composed of informal and formal members who
will continue to support the family after leaving the
program.

The Child and Family Team should meet as frequently
as needed (at least once a month).
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Best Practice Bench Marks


50/50 – Balanced Team
within 3 months
20/80 – Formal/Informal
6 months and beyond
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Third Big Idea
Just because you have it,
it doesn’t mean children
and families need it
MJ Meyers
Categorical Approach

Assess Problems

Look at Services that are Available…

Plug Services into the Family
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Examples of a Categorical
Approach

Services reflect what’s available and
has been tried rather than what’s
really needed
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Barriers
& Solutions
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Lessons Learned

Don’t do it unless it holds meaning for families

Keep the excitement going

Keep your eye on the ball; vigilance is a must

Establish meaningful QA/QI procedures

Lead by example

Celebrate your successes

Never give up – families deserve your best!
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
For More Information Contact:
For WrapCT
Tim Marshall 860 550 6531
For Training and content material
Mary Jo Meyers, MS
Phone: 414.257.7521
[email protected]
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009