Transcript Center for Quality - Binghamton University
Effecting Change within Your Organization
The future will be characterized more by change than by stability.
Team Building Exercise
Well intentioned people are often undone by processes that they have little or no control over.
Teams vs. Committee Committees - Members are grouped together for administrative purposes.
- Members are told what to do.
- Members tend to be parochial in their approach to the problem.
- Expressions of opinions and disagreements may be seen as divisive or disruptive.
Teams vs. Committees Teams - Members feel a sense of ownership because they establish the goals.
- Members work in a climate of trust. Questions are encouraged.
- Members understand personal and team goals are best accomplished with mutual support.
- Conflict is recognized as a normal part of the process and viewed as an opportunity for ideas and creativity.
Effective Meeting Checklist Shared sense of purpose/charge Safe meeting environment/rules Agenda/planned time Note taker Accountability/action plan Evaluation of meetings Facilitator/committee chair/group leader
Facilitation
Guide the discussion – do not direct
the discussion. Keep within the rules and purpose.
Be Neutral
– watch your language (body and verbal
Write down exactly
edit. Listen carefully.
what the person says do not
Be positive and enthusiastic
about the process
Read the group
’s emotions (body and verbal)
Ground Rules
Appreciative Agreements
Rules for Meeting
Guidelines
Consensus LUIS (How to build consensus) L U I S I can Live with this decision I can Understand this decision I was Involved in this decision I will Support this decision
Group Dynamics 1.
2.
3.
4.
Forming Storming Norming Performing
Basic Tools 1.
2.
3.
4.
Brainstorming Nominal Group Technique Process Mapping Benchmarking
Let’s go swimming!
Stories?
Feedback?
Questions?
Contact Information Molly McGowan Nearing Director – Assistant to the International Student and Scholar Services [email protected]
(607) 777-2510 Jill Seymour – Associate Director Harpur College Academic Advising [email protected]
(607) 777-3101
Suggested Readings and Resources Monarch Consulting The Team Handbook: www.oriel.com
The Memory Jogger A Pocket Guide for Team Members: http://www.goalqpc.com
NCCI: www.ncci-cu.org
ASTD: www.astd.org
The Pennsylvania State University: www.psu.edu/president/pia/innovation