Transcript Slide 1

Presented to
Advocis
Presented by: Breanne Mounter, CHS, BA (Hons.), Business
Development Manager
May 14, 2013
• "My doctor said cancer. I heard nothing else."
•
"My doctor said cancer. I heard nothing else."
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Health Care Challenges in Canada
• 10-15% of patients are misdiagnosed (Globe & Mail, February 2012)
• Many patients don’t get a second opinion due to lengthy wait times
• 33% of oncology second opinions differ from first opinions;
50% of these resulted in major changes in therapy or prognosis
(Canadian Medical Association Journal, August 2012)
• Costs associated with absence due to illness
are 2-3x more than costs associated with drug
claims (Conference Board of Canada, June 2012)
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About Best Doctors
• Founded in 1989 by Harvard
Medical School professors
• In Canada since 1998
• Serve 5 million Canadians
• Covers 30 million globally in 70
countries
• Global network of 53,000 peer
nominated specialists
• Innovation
2012 International Business Awards
Most innovative company of the year
for Canada and the U.S.
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Selected Clients
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Best Doctors Core Services
InterConsultation™
Best Doctors 360°™
FindBestDoc™
FindBestCare®
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InterConsultation™
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Best Doctors 360°™
A healthcare navigation tool
For a wide range of heath concerns, not only
for a serious illness or medical concern
Provides:
• Help understanding the members’
medical condition
• Help navigating the health care system
• Customized health coaching and
support
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FindBestDoc™ & FindBestCare®
FindBestDoc
Best Doctors will conduct a customized search of toprated Canadian specialists who are best qualified to
meet the members’ specific medical needs and
geographic preference.
FindBestCare
When an expert physician or top care
facility is needed outside of Canada,
Best Doctors will find one best suited
to the members’ needs.
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New Products
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Small Business Solution
Target: 10 – 300 lives
Services Include
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InterConsultation™
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Best Doctors 360°™
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FindBestCare®
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FindBestDoc™
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Ask the Expert
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Medical Records eSummary
Price per member per month: $4
Includes 20% commissions
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Value-Added Services for Small Businesses
Ask the Expert
o
For any health-related question, the member will
receive a written answer from an expert physician
via email within 5 days.
Medical Records eSummary
o
o
Medical records are stored securely and
conveniently on a USB flash drive
Includes Health Alert summary whereby
experts review records and bring medical
concerns to the member’s attention
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MRI & CT Wait Times in Canada
Provincial Wait Times
(as of August, 2012)
Province
CT Scan
MRI Scan
Ontario
36 days
88 days
Saskatchewan
45 days
280 days
Manitoba
35 days
84 days
Alberta
49 days
266 days
PEI
22 days
84 days
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Elite Diagnostic Imaging Services (EDIS)
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Immediate access to diagnostic testing including
MRIs and CT scans
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Appointment made within 3 business days
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Radiologist report within 48 hours
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The full suite of Best Doctors core services included
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Target: 10 employees +
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Price: $15 pmpm. Includes 20% commission
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Reasons People Call
NO DIAGNOSIS
DON’T UNDERSTAND
DIAGNOSIS
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SKEPTICAL OF THEIR
DOCTOR’S RECOMMENDATION
%
SYMPTOMS NOT
IMPROVING
4
%
10
35
%
QUESTIONING NEED
FOR SURGERY
%
20
%
24
%
NEED HELP DECIDING
ON TREATMENT
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Conditions We Treat
6.4%
4.0%
ENDOCRINOLOGY
4.9%
18.5%
NEUROLOGY &
NEURO SURGERY
9.9%
SKIN, EYE, EAR,
NOSE & THROAT
4.5%
NEPHROLOGY
& UROLOGY
CARDIOVASCULAR &
PULMONARY DISEASE
7.8%
GASTROENTEROLOGY
GYNECOLOGY
& OBSTETRICS
24%
ONCOLOGY &
HEMATOLOGY
16%
ORTHOPEDICS &
RHEUMATOLOGY
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Best Doctors Results
Measurable Results
The results are impressive:
• 28% of the time, a diagnosis is changed or clarified
• Treatment is modified 50% of the time
• Our Member Satisfaction Surveys show overall member satisfaction
at 97%.
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Best Doctors Helps Your Organization:
• Retain top talent
• Be an employer of choice
• Reduce absenteeism
• Impact short and long-term disability costs
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Member Portal (2013)
• Initiate a case
• Chat live online
• Track your case progress
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Physician Engagement Platform (2013)
• Innovative platform
fostering collaboration
• Enables clinical
consultation with Best
Doctors physician experts
• Enables treating
physicians to post cases
and initiate services for
patients
• Allows sharing/ viewing of
diagnostic images
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Member Engagement Communications
We can provide standard marketing materials or support clientspecific channels and approaches
Electronic
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Website Collateral
Banner Ads
E-Mail Communications
Member Newsletter
Member Connect Web Portal
Print
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Welcome Package
Membership Cards
Fridge Magnets
Desk Calendar
Member Newsletter
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Our Members
"Everyone in Canada should
be lucky enough, like me, to
have this incredible service as
a company benefit.”
David Silbernagel, Moosomin, SK
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Thank you!
Questions?
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