Transcript Commercial Project Office

Commercial
Project Management Office
2000 - 2001 Focus
“Excellence Without Excuses”
AIS Vision/Mission
AIS will become a premier technology
services company, with both internal and
external customers, generating new
revenue for The Associates. We will be a
company where the best professional
people thrive.
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Our Principles
People, People, People
Simplify
Use Proven Technologies
Leverage Success
Provide Utility
Communicate, Communicate, Communicate
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Commercial Project Office
Strategic Fit
The Project Management Office Mission:
The Commercial Project Management Office will become a premier
project management services group for the Commercial
organization at The Associates. By partnering with the Project
Management Process Group and other AIS divisional Project Offices,
improvements to project management processes will facilitate
state of the practice techniques. These will enable the business to
perform more efficiently and with a higher level of quality. We will
be champions of process improvement and change agents to
enable Commercial AIS in becoming a more process mature and
process capable organization. We will be stewards of the
Commercial Knowledge Base Repository while facilitating the
systems simplification strategy.
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Commercial Project Office
Strategic Fit
 Key Objectives
 Establish and implement a project monitoring process
which provides the Business and AIS management with
informative decision based reporting and gives a feedback
mechanism to the Account Teams for process
improvement; establish selected metrics, baseline
and begin tracking; facilitate obtaining SEI/CMM
Level 2
 Provide expertise, guidance, mentoring and/or assistance
with respect to project management, software
development methodologies, project reporting and
metrics etc. in addition to supporting a Project
Management curriculum and assist individuals in fulfilling
their training needs
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Commercial Project Office
Strategic Fit
Key Objectives cont’d
 Propagate “best of breed” development processes,
standards and procedures throughout the Account Teams
while striving to be a premier service organization.
 Provide quality assurance practices and techniques
for key project deliverables
 Initiate and/or coordinate research and development in
order to allow the Account Teams to conduct
development in a manner where “best in class” and
“reuse” are significant objectives
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Goals
Reduce Cost
Improve Cycle Time
Improve Quality
Increase Productivity
Increase Customer Satisfaction
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Techniques Applied
“A goal-problem approach for scoping an
improvement program” by Neil Potter/ Mary
Sakry
“The Journey” by George Yamamura
Other training
 Project Experts
 Theta Systems
 The Process Group
Past experiences and seminars
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A Goal-Problem Approach For Scoping An Improvement Program
The Process Group
The Journey
George Yamamura 12/9/98
Our Journey
Map/Approach:
Through facts and data, identify problems
hindering goal achievement
Select CMM Key Process Areas (KPAs) and
activities to assist in overcoming the problems
Establish metrics to baseline and measure
improvements
Implement improvements (Right Things, Small Steps,
Simple, Timing)
Assess progress - MEASURE!
Repeat the cycle
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Facts and Data
7. Which one to three phases would you say are the most challenging for your team?
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Initial Key Process Areas
 Project Planning
emphasize documented project plan and estimating
 support activities include the work request/prioritization process
 Requirements Management
emphasize training and enhance process/templates
 Tracking and Oversight
continue status reporting and emphasize project plan
review
 Quality Assurance
conduct process assessments
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Initial Key Process Areas
 Sub-contract Management
leverage existing processes
 Configuration Management
leverage existing processes
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Supporting Activities
 Quality Control
 conduct project reviews (PASS® checklist)
 conduct inspections/walkthroughs
 Quality of Service Review
 conduct customer satisfaction questionnaire
 Knowledge Base Repository Stewardship
 project, application, technology, process, data
 Metrics
 initially use the few simple correct measures with minimum
disruption to project teams!
 provide effective information to improve organizational processes in
order to produce higher quality solutions in less time with less effort
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Benefits
With clearly defined goals and established
process, people are more likely to work on
enjoyable projects with less side-effects
of poor planning
Projects are more likely to consistently
achieve the expected results of cost,
schedule, quality/functionality and...
CUSTOMER SATISFACTION!!
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2000 - 2001 Focus
2000 - 2001 Focus
Management Commitment
Revision date: 10/06/2000
Commercial Project Management Office
Rqments Mgmt
estimating
rqments definition
project plan process
Tracking & Oversight PM Quality Assur.
Sub-Contract
status rept., proj. plan review
leverage on existing processes
process assessments
Config.Mgmt
work request/
prioritization process
Support
Education
Functions/Tools PM curriculum, RM workshop
Communication
Knowledge Base Repository
bulletin boards, Web page, articles
project, application, technology, process, data
Quality Control
Support
Activities
AIS Project Life Cycle
Planning
inspections/walkthrus
project reviews (PASS(r))
CMM
KPAs
Activities
METRICS
Planned Vs Actuals
DEFINE
,
In-process Defects
Production Defects
Quality of Service Reviews
Process Assessments (Pass/No Pass)
(Schedule, Cost
&
Effort)
IMPLEMENT
(Inspections/walkthrus/PASS(r))
IMPROVEMENT
ACTIONS
Right Things, Small Steps, Simple, Timing
MEASURE
Reduce Costs
Improve Cycle Time
Improve Quality
Increase
Productivity
Increase
Customer
Satisfaction!!
Feedback
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Lessons Learned
Management support
Training
Project Management Council
Project Life Cycle
Networking
Customer Involvement
Methodologies
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