Transcript Slide 1

SOMETIMES… A SCREAM
IS BETTER THAN A THESIS
KUMBAYA
RADICAL COLLABORATION
SYSTEMIC PARTNERSHIPS
James G. Neal
Massachusetts Board of Library Commissioners
Massachusetts Library System
15 May 2012
REVOLUTIONARY CHANGE
David Close (The Meaning of Revolution):
…the essential feel of revolution derives from its cataclysmic quality…
it destroys people’s security and unsettles their convictions.
Thomas Kuhn (The Structure of Scientific Revolutions):
… the transition from a paradigm in crisis to a new one from which a new
tradition can emerge is far from a cumulative process.
Karl Marx (Theory of Epistemology/Theory of Ideas):
…Ideas do not exist on their own…they are real only when they are translated
into action. Quantitative change and qualitative change.
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PROGRESSIVE CHANGE
Progress
-
movement toward a goal
steady improvement
• All progress is based on a universal innate desire on the part of an
organism to live beyond its income. (Samuel Butler)
• Those who speak most of progress measure it by quantity and not
by quality. (George Santayana)
• Progress lies not in enhancing what is, but in advancing toward what
will be. (Kahlil Gibran)
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SOME DEFINITIONS
• Primal Innovation
creativity as first importance, as a fundamental component of
organizational and individual DNA
• Radical Collaboration
drastic or sweeping energy, and not Kumbaya
• Deconstruction
taking apart the axioms or rules, or the incoherence of a
concept, position or word
• Survival
not relevance or impact, but persistence and adaptation
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QUESTIONS TO CONSIDER
• What is the NEW NORMAL?
• What TECHNOLOGIES are having greatest impact?
• How are we thinking and behaving differently about
COLLECTIONS and SERVICES?
• What has been the effect on LIBRARY ROLES?
• What has been the impact on ORGANIZATION and
STAFF SKILLS?
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WHAT ARE THE CORE RESPONSIBILITIES
OF THE LIBRARY?
• Information Selection
• Information Interpretation
• Information Acquisition
• Information Understanding
• Information Synthesis
• Information Use
• Information Navigation
• Information Application
• Information Dissemination • Information Archiving
• In Support of Teaching and Learning
• In Support of Research and Scholarship
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CHANGING LIBRARY ROLES
• Libraries as Consumers
• Libraries as Intermediaries and Aggregators
• Libraries as Publishers
• Libraries as Educators
• Libraries as R&D Organizations
• Libraries as Entrepreneurs
• Libraries as Policy Advocates
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THE SHIFTING VISION OF THE LIBRARY
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Legacy
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Infrastructure
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Repository
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Portal
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Enterprise
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Public Interest
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TREND #1
CUSTOMIZATION/PERSONAL WEB
RAPIDLY SHIFTING USER BEHAVIORS
AND EXPECTATIONS
SOCIAL NETWORKING
COLLECTIVE INTELLIGENCE
NEW LITERACIES
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TREND #2
REDUNDANT INEFFICIENT
LIBRARY OPERATIONS
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•
•
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AUTOMATE OLD WORKFLOWS
SHALLOW EXPERTISE
NEW COMBINATIONS
RESISTANCE TO OUTSOURCING
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TREND #3
AGING AND INEFFECTIVE
SERVICE PARADIGMS
DISCOVERY FAILURES
USER ALTERNATIVES
SAGE AT THE DESK
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TREND #4
POLYCENTRISM
DISCONNECTED AND UNEVEN
LIBRARY DEVELOPMENT
WEAK PROFESSIONAL COMMUNICATION
SYSTEMS AND FORUMS
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TREND #5
MUTABILITY
CONSTANT CHANGE
HYBRID STRUCTURES
MAVERICK STRATEGIES
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TREND #6
NEW ECONOMIC CONTEXT
HOW DO WE RESPOND TO
SMALLER BUDGETS
REDUCED PURCHASING POWER
LESS POLITICAL SUPPORT
COMPETITION FOR RESOURCES
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TREND #7
ACCOUNTABILITY/ASSESSMENT
HOW DO WE KNOW?
IF WE ARE ADVANCING INSTITUTIONAL GOALS
ADVANCING COMMUNITY GOALS
SUPPORTING USER OBJECTIVES
SERVING NATIONAL INTERESTS
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TREND #8
ACCELERATION OF COLLECTIVE
INNOVATION
APPS REVOLUTION
ENTREPENEURIAL IMPERATIVE
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TREND #9
GEO-EVERYTHING
GEO-LOCATION
GEO-TAGGING
GIS/MOBILE APPLICATIONS
SMART OBJECTS/SPACES
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TREND #10
SCALE AND NETWORK EFFECTS
THROUGH AGGREGATION
MOVING OPERATIONS AND SERVICES
TO THE CLOUD
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TREND #11
COMMON SHARED RESOURCES
FOCUS ON UNIQUE RESOURCES
FUTURE OF COLLECTION DEVELOPMENT
LIE OF COORDINATION
LICENSING OF CONTENT
WEB ROT AND FUTURE OF SCHOLARSHIP
GOLDEN AGE OF SPECIAL COLLECTIONS
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TREND #12
NEW MAJORITY LEARNER
EPISODIC
DISTANT
OTHER-DIRECTED
CAREER-FOCUSED
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TREND #13
OPENNESS
OPEN ARCHIVES
OPEN DESIGN
OPEN COURSE CONTENT
OPEN TEXTBOOKS
OPEN DATA
OPEN SOURCE
OPEN LINKING
OPEN ACCESS
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TREND #14
DEFORMALISM AND DESTRUCTURING
OF SCHOLARSHIP
OPEN ACCESS
FUTURE OF SCHOLARLY MONOGRAPH
WEB COMMUNICATION
RESPOSITORY MOVEMENT
SCHOLARLY REVIEW
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TREND #15 – NEW TECHNOLOGIES
EDUCAUSE HORIZON REPORT
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Mobiles (single, portable multi-purpose device)
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Cloud Computing (distributed processing and applications)
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Geo-Everything (geolocation and geotagging)
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Personal Web (customized management of online content)
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Semantic-Aware Applications (meaning to provide answers)
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Smart Objects (links physical world with information)
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Open Content (wide distribution and repurposing)
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Electronic Book (platforms, applications, redefinition)
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Data/Big Science (research information management)
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Games As Learning Tools (participation and interaction)
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Visualization and Simulation (more meaningful and intuitive)
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U.S. LIBRARY DEVELOPMENT
-1950
1950-1970
1970-1990
1990-2010
2010-2015
2015-2020
2020-
Period of EXCLUSIVITY
Period of POPULARIZATION
Period of DISCORD
Period of DECADENCE
Period of POLYGAMY
Period of PARABIOSIS
Period of PARTICULARISM
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DEFINING CHARACTERISTICS/TRENDS
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•
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•
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Collection Development
User Services
Preservation/Archiving
Library Management Systems
Digital and Network Technologies
Facilities/Space Planning
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DEFINING CHARACTERISTICS/TRENDS
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•
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Teaching and Learning
Research and Scholarship
Library/Researcher Relationships
Assessment/Accountability
Organization and Communication
Relationship To Community
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DEFINING CHARACTERISTICS/TRENDS
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•
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Professional Roles/Staffing
Governance and Leadership
Budgets and Planning
Cooperation and Networking
Fundraising/Resource Attraction
Information Policy/Political Process
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WHO ARE OUR USERS?
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Students (diversity abounds)
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Faculty (expectations galore)
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Researchers (tribal differences)
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Administration (the bottom line)
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Community (local politics)
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Working Professionals (practical applications)
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Alumni and Donors (largely ignored)
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World on the Web (the new majority)
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WHERE DO WE INTERSECT WITH USERS?
• Physical Spaces
• Laboratory
• Web Spaces
• Bedside
• Collections
• Collaborations
• Services
• Anyone
• Applications
• Anywhere
• Technologies
• Anytime
• Classroom
• Anyhow
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HOW DO WE KNOW ABOUT USERS?
• Ask
• Experiment
• Measure
• Involve
• Listen
• Prototype
• Observe
• Portfolio
• Compare
• Evaluate
• Benchmark
• Experience (Aha)
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ENHANCE THE USER EXPERIENCE
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Technology Ubiquity
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Point-of-Need Information
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Web-based Services
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Technology Sandbox
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Privacy Space
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Social Success
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Support Services
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Information Fluency
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Post-graduate Access
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Career Assistance
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RESPOND TO USER EXPECTATIONS
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Content
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Access
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Convenience
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New Capabilities
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Cost Reduction
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Participation
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Individual Productivity
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Individual Control
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Organizational Productivity
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EMBRACE THE “HUMAN” OBJECTIVES
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Success (turn out well, attain desired end)
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Happiness (well-being and contentment)
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Productivity (achieving results or benefits)
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Progress (forward movement or betterment)
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Relationships (personal connections or attachments)
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Experiences (observation or participation)
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Impact (significant effect)
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TRADITION OF LIBRARY COOPERATION
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Library Systems
• Researcher Collaboration
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Local and Regional Cooperation
• Publisher Collaboration
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State Projects
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Multi-State Projects
• Collaboration with Technology
Organizations
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National Consortia/Projects
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International Partnerships
• Corporate Partnerships
• Business Partnerships
REACHING OUT TO CULTURAL COMMUNITY
PROMOTING NEW COMBINATIONS THRU
PUBLIC-PRIVATE PARTNERSHIPS
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AREAS OF SUCCESSFUL COLLABORATION
• Licensing of Electronic Resources
• Cooperative Cataloging
• Interlibrary Loan/Document Delivery
• Information Policy Advocacy
• Offsite Shelving Facilities
• Digital Archiving
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ARENAS FOR RADICAL COLLABORATION
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Centers for Excellence
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Mass Production
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New Infrastructure
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New Initiatives
Quality/Productivity/Innovation
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RADICAL COLLABORATION
SOME REQUIREMENTS
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•
•
•
•
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Bi- and Tri-Lateral Combinations
Sustainability/Business Plan
Legal Framework
Governance Structure
Risk Capital
Competitive Spirit
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2CUL PROJECT
What is 2CUL?
A transformative and enduring partnership
between two major academic research
libraries based on a broad integration of
resources, collections, services and
expertise.
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2CUL PROJECT
Why the Columbia and Cornell University Libraries?
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Major research libraries
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New York state
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Private Ivy institutions
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Similar academic characteristics
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Record of collaboration
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Record of innovation
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Budget challenges
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Will and interest
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2CUL PROJECT
What are the goals of 2CUL?
•
Achieve major integration of operations, services, collections and
resources
•
Reduce cost of overall library activities to direct resources to new
priority areas
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Increase revenues through joint proposals for funding, new products
and services, and business opportunities marketed to academic
and research customers
•
Establish an independent service entity and governance structure that
supports 2CUL
•
Expand 2CUL beyond initial partners, and model collaboration for other
groups of research libraries and for other divisions at the university
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2CUL PROJECT
Where are we initially focusing our work?
•
Technical services (acquisitions, cataloging, e-resource management)
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Collection development/global resources
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Technology infrastructure/digital preservation
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Communications
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Resource development
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New services for students and faculty
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New business/entrepreneurial services for other libraries
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Business planning and governance
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BUSINESS PLANNING
• Achieving major integration of operations,
services, collections and resources
• Reducing cost of overall library activities to direct
resources to new priorities
• Increasing revenues through joint proposals
• Offering services to other libraries
• Bringing in other parties; building strategic
partnerships
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COLLECTIVE COLLECTION CHALLENGES
• Institutional identity, faculty acceptance
• Better sense of overlaps and gaps
• Financial restrictions, accounting systems
• Delivery mechanisms, legal issues
• Outreach/research support for faculty and
students
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BACKROOM FUNCTIONS CHALLENGES
• System of “credits” for work done on
behalf of others
• Standard definitions of good enough
• Budgets/funding streams
• Shared backend systems across
institutions
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WHAT WILL SUCCESS LOOK LIKE?
• Enabling pre-requisites; user buy-in
• Expanded collections and services for our faculty and
students
• Co-investment in critical under-supported areas
• From me and thee to we
• Resolved governance, co-ownership, budgetary, legal, and
institutional issues
• Shared measures for success and impact
• Additional partners, provide collaborative model
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SOME “AH HA” MOMENTS
• Bringing two organizations together to perpetuate
traditional library models is not a goal but a dead end
• It’s got to be seen as being about more not less
• Enabling prerequisites for radical collaboration are key
• Appreciating cultural differences and need for face time
• Importance of trusted third party at the table
• Early wins are needed, not always in areas you expect
• Sometimes quick wins not possible, focus on longer-term
benefits that will pay off
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OTHER COLUMBIA PARTNERSHIPS
(Period of Polygamy)
• Research Collections and Preservation Consortium
ReCAP
• Manhattan Research Libraries Initiative
MaRLI
• Ivies Plus Libraries
Borrow Direct
• HathiTrust and DuraSpace and Portico…
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SYSTEMIC CHANGE #1
LAST COPY PRINT
REPOSITORY NETWORK
HOW MANY?
WHERE?
WHAT REQUIREMENTS?
SPACE IMPACTS
SERVICE IMPACTS
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SYSTEMIC CHANGE #2
NATIONAL PUBLIC DIGITAL LIBRARY
MASS DIGITIZATION
PROJECT DIGITIZATION
BORN DIGITAL
KNOWLEDGE COMMONS
DOT-LIB DOMAIN
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SYSTEMIC CHANGE #3
NATIONAL CONTENT LICENSING
PROGRAM
OPEN ACCESS AGENDA
PRICE
TERMS
STANDARDS
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SYSTEMIC CHANGE #4
WEB SITE AND WEB DOCUMENT
CAPTURE/CURATION/ARCHIVING
WHAT ABOUT INTERNET ARCHIVE?
DOCUMENTING EVERYTHING?
WRITING HISTORY
SCHOLARSHIP UNDERMINED
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SYSTEMIC CHANGE #5
PRESERVE AND ARCHIVE THE CONTENT
(DIGITAL PRESERVATION NETWORK)
• Archive as Repository
• Archive as Persistence
• Archive as Curation
HOLD
ACCESS
SECURE
• Archive as Steward
CARE
•
Analog
• Digital Conversion
• Born Digital
• Disaster Preparedness
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SYSTEMIC CHANGE #6
E-RESEARCH CYBERINFRASTRUCTURE
RESEARCH INFORMATION MANAGEMENT
RESEARCHER SOLUTIONS
GOVERNMENT FUNDING
VENDOR INITIATIVES
LIBRARY ROLE
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SYSTEMIC CHANGE #7
GLOBAL RESOURCES NETWORK
INTERNATIONAL COLLABORATION
FOREIGN ACQUISITIONS
LANGUAGE CATALOGING
GLOBAL EDUCATION AND RESEARCH
GLOBAL WEB
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SYSTEMIC CHANGE #8
REGIONAL NETWORK OF
LIBRARY SERVICE AGENCIES
CATALOGING
PRESERVATION
DIGITIZATION
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SYSTEMIC CHANGE #9
INFORMATION MANAGEMENT
APPS ENTERPRISE
NATIONAL LIBRARY PROGRAM
WHO DEFINES INFORMATION
DISCOVERY USE AND APPLICATION?
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SYSTEMIC CHANGE #10
LIBRARY RESEARCH & DEVELOPMENT
PROGRAM AND CONSORTIUM
INFORMATION POOR INFORMATION
PROFESSION
DATA-DRIVEN DECISION MAKING
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SYSTEMIC CHANGE #11
COORDINATED MARKETING
AND QUALITY ASSESSMENT
INSANITY OF ROI
DEFINING AND DOCUMENTING VALUE
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SYSTEMIC CHANGE #12
NEW STANDARDS FOR
LIBRARY SPACE
THE TROMPE L’OEIL LIBRARY
LEARNING SPACE
SOCIAL SPACE
COLLABORATIVE SPACE
COMMUNITY SPACE
FLEXIBILITY AND ADAPTABILITY
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SYSTEMIC CHANGE #13
INFORMATION LITERACY
STOP THE MADNESS
ACADEMIC CRUTCH
WHAT DIFFERENCE DO WE MAKE?
CAN INFORMATION LITERACY ACTUALLY BE
TAUGHT?
BETTER TO INVEST IN MARKETING AND ACADEMIC
INTEGRATION
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SYSTEMIC CHANGE #14
MULTIPLE PATHS TO
LIBRARY WORK
FUTURE OF MLS
MANDATORY CE/CERTIFICATION
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FERAL PROFESSIONALS
IN THE INFORMATION ORGANIZATION
• Professionals With Diverse Academic Credentials
• Wide Range of New Professional Assignments
• Professional Roles of Support Staff and Students
• Impact on Values, Outlooks, Styles, Expectations
• Impact on Community Understanding, Recognition, Respect
• Impact on Organizational Relevance and Impact
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EXPECTATIONS FOR THE INFORMATIONAL PROFESSIONAL
•
Commitment to Rigor
•
Commitment to Research and Development
•
Commitment to Assessment and Evaluation
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Communication and Marketing Skills
•
Political Engagement
•
Project Development and Management Skills
•
Entrepreneurial Spirit
•
Commitment to Collaboration
•
Resource Development Skills
•
Leadership/Inspirational Capacity
•
Deep Subject or Technical Expertise
•
Deep Service Commitment
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SYSTEMIC CHANGE #15
CREATE LIBRARY PAC
POLITICAL ACTION COMMITTEE
POLITICAL CANDIDATE SUPPORT
SUPPORT/OPPOSE LEGISLATION
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ADVOCATE THE INFORMATION POLICY AGENDA
• INTELLECTUAL FREEDOM
• INTERNET DEVELOPMENT
• PRIVACY
• TELECOMMUNICATIONS
• CIVIL LIBERTIES
• GOVERNMENT INFORMATION
• EDUCATION PROGRAMS
• APPROPRIATIONS
• RESEARCH PROGRAMS
• WORKFORCE POLICY
• FIGHTING THE COPYRIGHT WARS
HOPE/POWER/ACTION THROUGH COLLABORATION
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WHERE ARE WE GOING?
RELEVANCE
IMPACT
VALUE
SURVIVAL
EXTINCTION
TERMINAL – termination of species/no descendants
PHYLETIC – one species evolves into another
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HOW DO WE FEEL?
• Anxious - an abnormal and overwhelming sense of apprehension and fear
“Our age of anxiety is, in great part, the result of trying to do today’s jobs
with yesterday’s tools.”
Marshall McLuhan
• Disrupted - interruption of normal course or unity, thrown into disorder
“One of the litmus tests is that a disruptive technology enables a
larger population of less skilled people to do things that
historically only an expert could.”
Clayton Christensen
The Innovator’s Dilemma
• Chaotic
- state of utter confusion, unpredictability in the behavior of complex systems
“Chaos often breeds life, when order breeds habit.”
Education of Henry Adams
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