Transcript Basic Tourguiding - VisitMyPhilippines.com

By: Julius Cesar Q. Judalena
2 types of Tourist
Foreign Tourist – a non Filipino nationals
visiting any of our tourist destinations or
regions
 Local Tourist – a Filipino National visiting
any places of our country and stays
more than 24 hours. If less than a 24
hours we define as “excursionist”
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By: Julius Cesar Q. Judalena
Tourists
People who leave their homes to
temporarily visit a place
 They should be spending and not earning
money from the place they visit
 Reasons can be pleasure, meetings or
seminars
 With the intention of learning something
about the place like its history, people,
culture
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By: Julius Cesar Q. Judalena
Importance of Tourism:
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Contribution to the balance of payment
Dispersion of development
Effects on general economic development
Employment opportunities
Social benefits
Cultural enrichment
Educational significance
A vital force for peace
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By: Julius Cesar Q. Judalena
Basic factors for a successful tourist
destination
Attractions which can be site itself or an
event
 Amenities or facilities like
accommodation, food, local,
transportation, communication and
entertainment at the site
 Accessibility
 Peace and order
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By: Julius Cesar Q. Judalena
Characteristics of Tourism
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Product is not brought to the consumer;
The tourism product is not used up, it
doesn’t exhaust the country’s natural
resources;
People-oriented;
Labor-intensive;
Multi-dimensional;
Seasonal;
Dynamic;
Characterized by the changing ideas of its
customers.
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By: Julius Cesar Q. Judalena
Nature of Tour Reception &
Guiding
First impression of tourists play a very
important role
 Receiving tourists is just like receiving
guests in your home
 Show the best without boasting or
overdoing
 Guiding is not simply telling them “to
your left, to your left”, there’s a lot more
into it.
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By: Julius Cesar Q. Judalena
Tour Guide
A tour guide is a person who leads groups of
people around a town, museum, or other
tourist venue.
 The tour guide provides a commentary on
the features and history of the location, the
tours can be from as little as 10-15 minutes
to extended periods over many days.
 Considerable importance is placed on the
guide's knowledge of local stories, history
and culture depending on the location of the
tour.
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By: Julius Cesar Q. Judalena
Communication Skills
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Language proficiency
Avoid using highfalutin words, use simple, easy
to understand words
Try to get rid of regional accent
Use synonyms to explain, to describe something
Use non-verbal communication in a difficult thing
or situation
Speak audibly, not too soft and not too loud
Conduct your commentary in a relaxed,
entertaining manner (they came here to enjoy,
remember)
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By: Julius Cesar Q. Judalena
Qualities of a Tour
Guide/Receptionist
Knowledgeable – a tour is expected to
be a walking library of information
 Accuracy and authenticity – read
newspaper and magazines, research in
library if needed, stick to facts.
 Be a good speaker – be articulate,
speak slowly, select interesting and
informative details
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By: Julius Cesar Q. Judalena
Cont….
Open mindedness – welcome suggestions,
comments –answer all questions when ask. Be
friendly.
 Patience and tolerance – some tourist or people
could be annoying or irritating or even rudemaintain your poise , smile be polite-do not
argue.
 Punctuality – report 60 mins. before the
appointed time. Always follow time schedule of
itinerary.
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By: Julius Cesar Q. Judalena
Cont…
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Proper decorum – be well dressed and
presentable. Smell good refrain from rude action
like picking your nose, spitting, etc.
Resourceful – you cannot expect to be right all the
time. Learn to exhaust all means and resources
to attain positive ends. Be trouble shooter in
case of emergency
keep calm and maintain composure.
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By: Julius Cesar Q. Judalena
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Leadership and control – keep group under control
and well informed regarding time, what to expect,
what to do, remind about personal belongings in the
bus and check personal belongings left in the bus.
See to it that the bus is clean and check airconditioning unit and first aid available for long trips.
Know the general character of the tourist – a
knowledge of their characteristics and peculiarities
and interest will aid you in adjusting to them,
catering to their interest and knowing how to please
them.
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By: Julius Cesar Q. Judalena
Duties and Responsibilities
Provide them information and explanations
about the place honestly without prejudice;
 Ensure a factual presentation, make sure
to distinguish the truth stories, legends,
traditions;
 Act fairly and reasonably in all dealings
with colleagues and co-workers;
 Always act with tact and diplomacy in
dealing with the guests
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By: Julius Cesar Q. Judalena
Always report for duty healthy and positive
 Never take advantage of the ignorance of the
tourists
 Never allow yourself to be used by
unscrupulous organizations who want to take
advantage of the tourists
 Use common sense and be honest by saying “ I
don’t know,…I will check,..”
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By: Julius Cesar Q. Judalena
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Ensure guest’s safety, warn them on:
 Plants that might cause some allergies
 Food and drinks that might not suit their
digestive system
 Elevation for those with vertigo and fear of
height
 Dogs that might bite
 Presence of pickpockets in crowded areas
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By: Julius Cesar Q. Judalena
Protect the reputation of tourism by
making every assignment a treat, with
respect to the environment, wildlife,
sights & monuments, local customs &
traditions
 Act responsibly as representative of the
country and the people
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By: Julius Cesar Q. Judalena
Leadership Skills
describe a range of leadership styles,
and identify leadership styles for
specified tourism contexts;
 demonstrate interpersonal skills when
leading in a group situation.
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By: Julius Cesar Q. Judalena
Communication technology in
Tour Guiding
Map Reading
 Radio’s
 Use of PA equipment
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By: Julius Cesar Q. Judalena
Knowledge of the area or Region; native
flora and fauna, key geological process,
and products & services
Languages
 Climate
 Flora and fauna
 Time Zone
 Payment
 Customs
 Arts
 Sport
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Food & Bev
Venues
 Accommodations
 Activities
 Businesses
 Facilities
 Amenities
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By: Julius Cesar Q. Judalena
 It
is important that the staff knows
how to render first aid when
accidents occur in their tour’s, but
it must be bear in mind that is
only a temporary measures and
that a doctor still has to be called.
First aid boxes must be provided
and tourguide’s/staff must be
shown the contents and location
of each.
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By: Julius Cesar Q. Judalena
What you are is God’s gift to you.
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what you do with yourself is your
gift to God. If you have a skill talent,
or competency, don’t just sit there,
put your talents to the best use.
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By: Julius Cesar Q. Judalena
and
Thank You!
Julius Cesar Q. Judalena
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By: Julius Cesar Q. Judalena