Transcript PRESENTATION TITLE IS ARIAL BOLD, CAPS, 24 POINT

Welcome to IT Infrastructure Services
October 5, 2013
July 20, 2015
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Agenda
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IT Leadership Welcome Aboard – Josh Van Dyke
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Boarding Checklist Review – Clay Carpenter
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Day One – Saturday
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Your First Monday
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Week One
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Benefits Enrollment Process
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Questions or Resolution of Technical Issues
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Service Desk
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HR Employee Service Center
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Welcome Bridge
Questions and Answers
July 20, 2015
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Welcome / Welcome Back
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Today is about helping to make your
transition as smooth as possible
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Welcome Bridge
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Day One, Week One, Month One Guide
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We are excited to have
YOU as part of our team!
Many of you know our business quite
well and will help us to:
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Meet the individual businesses, the regions
and the enterprise needs
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Develop strong working partnerships
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Deliver efficient and reliable infrastructure
services around the world
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Your First Day -- Saturday
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IT Assets
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CSC Transitioning Employees - Confirm that you have the assets provided to you
by CSC (e.g., laptops, cell phones and other peripherals)
Account Access – What you should know
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Former IR employees returning from CSC
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Previous IR Active Directory account is available now
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Begin using your IR account right away – validate your access
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Password, PC profile or related technical issues – contact the IR Help Desk
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Important – when calling the IR Help Desk identify yourself as a
“transitioning employee”
Contractor based accounts – “CC Account”
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Access deficiencies? Submit a MyRequest for additional access
CC account functionality will remain in place to safeguard service
delivery (both legacy and former IR personnel transitioning from CSC)
Remedy Access – Recent Change
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Previously required you to log on with your CC user ID
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Now…log on with your IR domain user ID
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Your First Day-- Saturday
• Account Access – What you should know
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New Hires (never been a IR employee previously)
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Account setup for new hires will follow the standard IR process
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New accounts should be created and the information distributed to your
manager for handoff to you.
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If your IR ID and associated accounts have not been communicated to you,
contact your manager
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New Hires transitioning from CSC can continue to utilize CC account
for access.
• CSC Lotus Notes
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Transitioning CSC employees will retain access to their Notes accounts for 2 wks.
(note – CSC Global Pass access will not be available)
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Please create an “Out of Office” message on your Lotus Notes mailbox
Thank you for your e-mail. As of October 5, 2013 I can be reached at my new e-mail
address ([email protected]). Please update your address book accordingly.
July 20, 2015
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Your First Monday
• Sign required forms and present forms of identification (e.g., non-compete
agreement, IR Resource Technology policy, payroll)
• Participate in the new hire benefits orientation
https://home.ingerrand.com/Personal%20Progress/live/Pages/New-HireOrientation.aspx
• Verify that you have access to Ingersoll Rand e-mail and user accounts
• Reschedule meetings (from CSC calendar to your Ingersoll Rand calendar)
• Notify individuals that you communicate with regularly about your new e-mail
address and other contact information
• Configure your mobile phone to work with the Ingersoll Rand e-mail system
• Work with HR to obtain facility accesses/security badges, if applicable
• Complete Portal Navigation and Safety Training, as defined by your manager
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Your First Week: Overview
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Meet with your manager to review/clarify your job responsibilities
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Complete the Ingersoll Rand Orientation Course
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Review Ingersoll Rand Corporate Policies (e.g., communication, financial,
human resources, legal, payroll processing, travel, expenses)
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Learn how to use VPN CLIENT
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Familiarize yourself with the Intercall, Lync and LiveMeeting functions
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Review the Ingersoll Rand Travel and Expense Reporting System
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Check with your manager – do you require an Ingersoll Rand expense
card?
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Set up your Travel profile
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Complete the My Total Reward Overview Training
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Participate in job/functional specific orientation/training (i.e., per discussions
with your manager)
Reference: Welcome Packet
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Wednesday, October 9th
• Attend the All-Hands Call
Steve Hagood, CIO and VP of Enterprise IT
India/AP Audience (7:30 AM EST)
Dial-in Information – check email invitation
US Audience (10:00 AM EST)
Dial-in Information – check email invitation
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Benefits Enrollment
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You will be sent My Benefits Enrollment file on Monday (Oct 7th)
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Enrollment can begin on Wednesday afternoon (Oct 9th)
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You will see 2 events when you log into the My Benefits Enrollment system
− Plan year 2013
− Plan year 2014
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You will need to enroll for the remainder of 2013 and for 2014
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For 2013, your coverage is retroactive back to your rehire date
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If you incur any claims between their rehire date and the date their
enrollment information is provided to the carriers, you will
− Pay out the of pocket expenses
− File the claim filed once their coverage is active
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You will receive an enrollment package of information in the mail as soon as
possible after they are loaded into the My Benefits system.
July 20, 2015
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Questions or Technical Issues?
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Technical Questions
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Contact the Service Desk first – Hours of Operation: 24 X 7 (see slide 11)
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Indicate that you are a “transitioning employee”
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Use of the Welcome Bridge -- for non-technical issues and urgent issues
needing escalation (see slide 12)
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Job-Specific or Work Location Questions
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Contact your manager directly
HR Questions - Employee Services Center
U.S./Canada
1-866-472-6793
Monday – Friday 7:00 AM – 7:00 PM ET
https://home.ingerrand.com/Company%20Information/hropssvcs/NA/CallCenter/Pages/N
orthAmericaEmployeeContactCenter.aspx
China
+86 (21) 22081300 #2
Latin America
01-800 062 0112
India
Shilpa Koteshwar
+91 81 2216 6643
Asia Pacific
Karen Zhang
+8602122081871
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Service Desk Contact Information
The Service Desk is
your 1st point of
contact for technical
assistance!
North America Toll Free
1-800-872-6381
North/Central/South America
1-608-787-3124
Europe, Middle East, Africa
+32-2-4011401
Asia
India
+91-44-42990999
China
666
+86-21-53599566 Ext
China
+86-21-22081300
Thailand
001-800-12-0666077
Malaysia
1-800-813098
Philippines
1-800-1-114-1816
Taiwan
00801-13-7806
Indonesia
001-803-011-3985
Hong Kong
800-967932
Singapore
800-120468
South Korea
00798-14-800-7206
Japan
0044-22-132401
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Welcome Bridge
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Employees should first place call to the Helpdesk
and identify themselves as “Transitioning
Employees”
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Welcome Bridge is to address non-technical
issues
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Technical issues are to be routed to the Service
Desk
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This is a point of escalation if needed
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Welcome Bridge representatives will fill out issues
in the incident spreadsheet
July 20, 2015
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Welcome Bridge
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Hours of operations to cover all regions
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Receive and process non-technical and critical/time-sensitive issues
China: 8008190132 (4006205013)
UK: 0800 694 8136 (0844 579 0676)
US: 866 430 4132 (404 665 9207)
Belgium: 0800 48 325 (0279 20 405)
France: 0805 632 867 (0170 377 140)
Ireland: 1800 932 401 (014 367 793)
Italy: 800 98 58 97 (0236 26 95 29)
Germany: 800 664 7541 (030 300 190 579)
India: 000800 650 1533
Access Code 913 607 5061 #
July 20, 2015
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A Recap
The Service Desk is
your 1st point of
contact for technical
assistance!
North America Toll Free
North/Central/South America
Europe, Middle East, Africa
1-800-872-6381
1-608-787-3124
+32-2-4011401
The Welcome Bridge
is for non-technical
questions or urgent
technical issues
needing escalation!
China: 8008190132 (4006205013)
UK: 0800 694 8136 (0844 579 0676)
US: 866 430 4132 (404 665 9207)
Asia
India
China
China
Thailand
Malaysia
Philippines
Taiwan
Indonesia
Hong Kong
Singapore
South Korea
Japan
Belgium: 0800 48 325 (0279 20 405)
+91-44-42990999
+86-21-53599566 Ext 666
+86-21-22081300
001-800-12-0666077
1-800-813098
1-800-1-114-1816
00801-13-7806
001-803-011-3985
800-967932
800-120468
00798-14-800-7206
0044-22-132401
France: 0805 632 867 (0170 377 140)
Ireland: 1800 932 401 (014 367 793)
Italy: 800 98 58 97 (0236 26 95 29)
Germany: 800 664 7541 (030 300 190 579)
India: 000800 650 1533
Access Code 913 607 5061 #
July 20, 2015
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Question and Answer Session
July 20, 2015
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Back Up Slides
July 20, 2015
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Enterprise Infrastructure
• Recently Announced Organization Model
– Considers our mission, the Company’s business goals and IT strategies
– Focused on driving business alignment and IT operational excellence
Enterprise
Infrastructure
Josh Van Dyke
IT Security
and
Compliance
Nate Melby
Service
Delivery
Relationship
Manager
Ann Boland
Infrastructure
Shared
Services
Bobby Chopra
IT
Infrastructure
North America
Ron Lunke
IT
Infrastructure
EMEA
Benj Faillie
IT
Infrastructure
India
Nagesh Javali
IT
Infrastructure
Latin America
Alberto Aceves
IT
Infrastructure
Asia Pacific
Tony Lu
– We will continue to announce further details as positions are filled
July 20, 2015
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Service Split – Details
Retained Services
• Data Centers
– Servers & Midrange
– Storage
– Mainframe
– Disaster Recovery
• Service Desk
• Local Area Network, Data Centers
• Enterprise Service Management
• Security Services
Transitioned Services
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Desktop Engineering
Active Directory
User Account Provisioning
Compliance
Application System Admin
Data Base Administration
Asset Management
Citrix
Audio/Video Conferencing
Remote Server Administration
Project Management
Field Services
Local Area Network
Wireless
IP Telephony
Wide Area Network
July 20, 2015
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Welcome Bridge
*Access Code 913 607 5061#
Saturday, October 5th
Monday, October 7th
July 20, 2015
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