Transcript Duty of Care in Action: Helping Travelers in Hot Spots

Talent Management, Security and Mobility –
Tackling Mobility Needs for 2011 and Beyond
Presenter:
Renee Sprole,
Vice President, Eastern Region,
International SOS
May 4, 2011
© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.
The Crises: Was Your Firm Ready?
The Ash Cloud
Japan Earthquake and Tsunami
Middle East
What is Duty of Care?
Simply put, ‘Duty of Care’ is a company’s obligation to protect its
employees from risks. Among other things, these risks can be related
to injury, sickness, safety, security, health, finances and travel.
It’s simply…doing the right thing.
It’s more encompassing than
travel risk management.
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Did You Know Where Your People
Were? Could You Reach Them?
• The events of 9/11 highlighted the need for web based tracking.
 In 1998, International SOS was the first company to launch a pre-travel
notification solution.
• Recent events are further triggering the need to track travelers and
expatriates.
• More companies are using a tracking tool; however, to be beneficial,
these tools need to be integrated with medical and security
information as well as the capability to respond and assist travelers.
© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.
When it comes to Planning:
What Does Your Firm Need to
Consider?
Perfect vs. good enough data
• Travel data, by nature, is messy
• What is the traveler’s role in providing data?
• Are there gaps in identifying your employees location, especially with
tracking expatriates?
The next crisis will probably be different than the last crisis.
• Systems need to be simple to use and flexible.
What Communication Tools Help You
Communicate with Your Travelers and
Expatriates During a Crisis?
 Email, SMS/text messaging, and phone are standard ways of
communicating.
 Channels of communication can be severely degraded thus organizations must
manage expectations and establish other means of communicating with their
traveling population
 Satellite phones may be needed
 In crisis, proactively reach out to travelers to remind them you are
there to help
 Many organizations are exploring social media options to
communicate during a crisis
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Duty of Care and Loyalty
Duty of Care is defined as a
requirement that a person or
organization acts towards others
and the public with watchfulness,
attention, caution and prudence in a
manner that a reasonable person in
the circumstance would.
Duty of Loyalty is defined as the
duty of an employee not to compete
with the interest of the organization
and follow the employer’s Duty of
Care policies and procedures.
Employee Education
• Employees must comply with the policies and procedures of the
employer and must avoid taking unnecessary risk.
• Traveler and expatriates must assess and mitigate threats, minimize
risks, and operate successfully in an unfamiliar environment.
• Employee has a personal responsibility to act prudently, must
comply with company policy, and abide by local laws (where they
travel) – ignorance is not an argument for non-compliance!
• Helpful tools:
 Provide employee with an emergency contact person
© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.
From the Ash Cloud crisis to the recent political unrest in N.
Africa, the Middle East, and Japan? How did/will your
response differ?
• Risk varied: business continuity and travel disruption vs. employee safety.
• Many firms utilize internal HR, security and travel departments
supplemented by external assistance provider
• Preplanning
• In Crisis
• Lessons learned
• Every crisis is different: political unrest versus natural disaster.
• The Ash Cloud crisis put into perspective the need for all stakeholders to
be involved during a crisis and encouraged the need to revise current
policies to empower employees.
© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.
Q&A and Contact Information
International SOS Alarm Center: +1-215-942-8226
General questions: [email protected]
Thank you!
What’s New Around Duty of Care? www.internationalsos.com/dutyofcare
© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.