Transcript Slide 1

SURVIVING CHANGE:
IT CAN HAPPEN!
Patricia A. La Brosse, APRN-BC
University Hospital and Clinics
“I can’t change the direction of the wind
BUT
I can adjust my sails to
always reach my destination”
~Jimmy Dean~
SELF-ASSESSMENT
Change Theories
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Reddin’s Theory
Lewin’s Theory
Rogers’ Theory
Havelock’s Theory
Lippitt’s Theory
Spradley’s Model
It isn’t the changes that do you in,
it’s the transitions
Change is situational…
Transition … is psychological
~William Bridges~
“Three-phase process that people go
through as they internalize and come to
terms with the details of the new
situation that the change brings about.”
Phases of Transition
The New
Beginning
THE
NEUTRAL
ZONE
Ending,
Losing,
Letting Go
(Bridges, 1991)
Phase 1 – The Ending
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Change begins with an ending
Letting go of old ways
What “was” no longer “is”
Employees experience grief and loss
Phase 2 – Neutral Zone
• Old is gone but new isn’t operational
• Psychological no-man’s-land
• Critical psychological realignments &
repatternings take place
• Innovation is most likely & revitalization
begins to happen.
Phase 3 – New Beginning
• Staff adopt the new identity
• Experience new energy
• Discover a new sense of purpose that
makes the change begin to work
Human Factors of Change
• Responses that facilitate or impede
• Vary from full acceptance & willing
participation to open rejection
• Reluctance and resistance are common
when personal security is threatened
Resistance to Change
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Denial
Anger
Bargaining
Chaos
Depression
Resignation
Openness
Responses
• Innovators – thrive on change
• Early adopters – respected by peers –
sought out for advice & information
regarding change
• Early majority – prefer doing what has
been done in the past – eventually accept
change
Responses (cont)
• Late majority – openly negative - accept
change after most others
• Laggards – openly express resistance to
change
• Rejectors – actively oppose change –
may sabotage overall success of change
Where Is This Coming From?
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Family Upbringing
Past successes and failures
Mental outlook
Communication
Age and values
“If you want to make enemies,
try to change something.”
~Woodrow Wilson~
Embracing Change
• Accept change as a natural part of life.
• Understand your own style and
preferences in dealing with change.
• Identify ways in which you can contribute.
Embracing Change (cont)
• Build your own support system.
• Choose your attitude.
• Be tolerant of mistakes, your own and
those made by others.
Embracing Change (cont)
• Assume responsibility for your own
response to change.
• Focus on your strengths; don’t let them
become weaknesses.
• Keep things in perspective. Keep your
sense of humor.
Embracing Change (cont)
• Support your colleagues and managers.
• Focus on areas in which you have control
or influence.
• Identify personal stress and practice
stress management strategies.
STRESS
“Stress is simply the adaptation of our
bodies and minds to change;
and change
is about the only constant left in the
workplace.”
~Peter G. Hanson, M.D.~
• 43% of all adults have health problems
related to stress
• 75-90% of all doctor visits are stressrelated
• 82% of workers are at least a little
stressed in the workplace
• Stress is known to cost American
businesses more than $300 billion each
year
Workplace Stress
• Troubled economy may feel like an
emotional roller coaster.
• "Layoffs" and "budget cuts" have become
bywords in the workplace,
• The result is increased fear, uncertainty,
and higher levels of stress.
• When people feel overwhelmed and
distressed they lose confidence & focus
• Very often become withdrawn and irritable
which in turn affects productivity &
effectiveness
• Chronic or intense stress can also lead to
physical and emotional health problems.
Signs & Symptoms
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Feeling anxious, irritable, or depressed
Apathy, loss of interest in work
Increased call-ins
Problems sleeping
Fatigue
Signs & Symptoms (cont)
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Muscle tension or headaches
Stomach problems
Social withdrawal
Using alcohol or drugs to cope
NOW WHAT ABOUT YOU???
PERSONAL RESPONSES TO STRESS
Taking Care of Yourself
• Pay attention to your physical and
emotional health
• When your own needs are addressed,
you’re stronger & more resilient to stress
• Taking care of yourself doesn’t require a
total lifestyle overhaul
• Small things can lift your mood, increase
your energy, & put you back in the driver’s
seat
• Take one step at a time
• More positive lifestyle choices → a
difference in your stress level
• Get moving
– Aerobic exercise (perspiring)
– Lifts mood, increase energy, sharpen focus,
relax mind & body
– 30 minutes/day (can break up into smaller
segments)
• Food choices
– Eating small, frequent meals keep blood
sugar level (low levels → irritability)
– Determine personal choices for healthy
eating
• Moderate alcohol intake
– Temporarily reduces anxiety and worry
– Too much can cause anxiety as it wears off
– Potential for alcohol abuse and dependence
• Avoid nicotine
– Nicotine is a powerful stimulant
– Leads to higher, not lower,
– levels of anxiety
• Get enough sleep
– Stress & worry cause insomnia
– Lack of sleep leaves you
vulnerable to stress
• Prayer and Meditation
– Have a connection to something or someone
higher than yourself.
– Prayer puts things into perspective &
provides balance
• Self-Reflection
– Allows you to take a deeper look into yourself
– Focus on the things that are
positive for a sense of well-being
• Alone Time
– Make sure you make time for you
– You have to be alone once in a while
to re-connect with yourself
– Use this time to write in a journal, pray
or meditate
Enjoy the silence!
• Social needs
– Personal relationships are very important
– We all need social interaction
– Enjoy a regular night out
with friends far away
from work
• Exercise Your Brain
– You have to constantly stimulate your brain
– Work puzzles or play computer games that
involve some sort of strategy
– This will keep you sharp & ready for anything
• Be Organized
– Keep your life tidy and organized
– Set up a routine in which you can
incorporate these self-care tips in your
day
• Respect yourself
– You can’t do any of these things unless you
have self-respect
– Don’t respect yourself because of the things
you do in your life
Respect yourself because
of who you are on the inside
In Closing
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Change is inevitable
Change can be stressful
Responses to change are individual
Self-care is essential to successfully
leading staff through change
“I can’t change the direction of the wind
BUT
I can adjust my sails to
always reach my destination”
~Jimmy Dean~