Optivity Telephony Manager Release 2.0

Wendy Mikkelsen Enterprise Portfolio Marketing

•

OTM Architecture

Client-server architecture; two kinds of clients

–

OTM server (client server configuration)

» Windows 2000 Server » Windows NT Server 4.0 –

Windows client or standalone configuration

» Windows 2000 Professional » Windows NT 4.0 Workstation » Windows 95 / 98 –

Web browser client

» Netscape Navigator or Microsoft Internet Explorer Baystack Client Succession CSE 1000 OTM Server Passport Meridian 1

PSTN

Client NMS Server

MAN

Optivity Telephony Manager 2.0- 1

Integrated Management Solutions

Optivity Telephony Manager Optivity NMS HP Openview Traditional & VoIP Management Single Management Access Point

Meridian 1

Enterprise LAN/WAN

IP Gateways

Remote Management

i2004 Succession CSE 1000 CallPilot Symposium

Monitor Network Health

Optivity Telephony Manager 2.0- 2

Management Server

IP Gateways CSE Element Manager Call Pilot Symposium MIxx Portfolio MDECT BCM Meridian Mail CSE 1000 Core X11 Core

• Single point of connectivity when utilized as a terminal server • Reduces the number of access points • Provides alarm collection & processing for multiple telephony devices

Optivity Telephony Manager

Serial Windows Web Optivity Telephony Manager 2.0- 3

OTM Network View

CSE Element Manager OTM System Window

OTM provides an organized network view of sites, systems, and management access points

Optivity Telephony Manager 2.0- 4

Windows Features

• • • • • • • • •

Navigator Station Administration Call Tracking Traffic Analysis Maintenance Windows Alarm Management LDAP Synchronization ESN Analysis Telecom Billing System

Optivity Telephony Manager 2.0- 5

• • • • • •

Web Features

Web Navigator Web Alarm Browser Web Maintenance Pages Web Station Administration

– – – View stations Apply changes to keys Online help & documentation

Virtual System Terminal Web Billing Reports

Optivity Telephony Manager 2.0- 6

Station Administration

•

Windows Station Administration

– – General station information Customized reporting and graphical representation – – – Station adds, moves, changes Set up and configure sets Station courtesy change •

Web Station Administration

– View station configuration and make changes to features or keys – – – Changes can be scheduled Station courtesy change End users can also be given permissions to view, access online help or make changes to their own sets Optivity Telephony Manager 2.0- 7

Sample Help File

•

Web based help files

•

Can be customized by administrator

•

Examples of customization:

– Add link to system speed call numbers – – Document access codes Provide phone number of system administrator Optivity Telephony Manager 2.0- 8

Traffic Analysis

• • • • • • Collects traffic from Meridian 1 and Succession CSE 1000 Maintains a database of collected traffic data Traffic collection using DBA or an external buffer box Traffic collection can be scheduled Many pre-defined reporting options “What if?” scenarios Optivity Telephony Manager 2.0- 9

Call Tracking

• • • •

Call monitoring and detection of toll fraud Graphical trending and call pattern analysis Real-time monitoring of individual extensions Alarm notification

Optivity Telephony Manager 2.0- 10

Alarm Management

• • • •

View alarms via the OTM web browser or windows client Alarms received from Meridian, Succession CSE 1000, ITG, Call Pilot, Symposium Call Center Server (SCCS), Meridian Mail Notification provided via email, pagers or fax Trap forwarding to NMS or HP OpenView for voice/data network management

Optivity Telephony Manager 2.0- 11

Alarm Notification

Meridian 1 Meridian 1 ITG Cards Etc.

Alarm Browser

Serial to SNMP Conversion via Scripting utility

Maint TTY Serial Text Handler

File PC Log

SNMP Traps Over ELAN Alarm Notification Alarm Manager PC Events OTM Server

Alarm Log

SNMP Traps Optivity NMS

Pager, email, fax notification

Alarm Notification Conditions Definable via scripting utility.

Example script and scripting Wizard are available.

Optivity Telephony Manager 2.0- 12

Integration

• •

Support for Optivity Network Management System (NMS)

– – – Telephony folder and icon in Optivity NMS InfoCenter Management via Web-based functionality Server co-residency on Windows NT – Alarm integration and correlation

Support for HP OpenView Network Node Manager (NNM)

– – – – – OTM alarm forwarding Access from NNM to OTM web pages Requires NNM release 6.x running on a Windows NT platform NNM and OTM are NOT supported on the same PC Requires OTM premium package for Alarm Notification Optivity Telephony Manager 2.0- 13

ESN Analysis Tool

• • • • • •

Data retrieval Data installation Data modification Data reporting Data export ESN global change

• • Digit Manipulation Index (DMI) Free Special Number Screening Index (FSNI) • Incoming Trunk Exclusion Indexes (ITEI) • Route List Index (RLI) Optivity Telephony Manager 2.0- 14

LDAP Synchronization

LDAP Directory Server Help Desk, Service Order System(s) Web Browser IP Backbone Optivity Telephony Mgr Gateway Web Based and Windows Applications LDAP Client Interface HR System Inventory System OTM Services MAT Databases OTM Clients M1 PBXs Web Browser IP Backbone

Optivity Telephony Manager 2.0- 15

• • • •

LDAP Synchronization

Eliminate redundant tasks

– Common data is shared between OTM & the LDAP server

Improve accuracy

– Incorrect shared data only needs to be corrected in one system vs. many

Faster adds, moves and changes

– Common data does not have to be re-entered when setting up a station in OTM

Save time!

– Fewer people entering the same data multiple times Optivity Telephony Manager 2.0- 16

Telecom Billing System

• • • • • • Comprehensive call accounting application Easy to use interface Over 50 pre-defined reporting options Filtering capability Alternate currencies Collect Call Data Records (CDR) real-time or buffered Optivity Telephony Manager 2.0- 17

OTM Billing Packages

Billing General

• Complete call costing & billing • Over 50 pre-defined reports • Multiple costing scenarios • Data is shared with station administration

Telecom Billing System

•

Billing General

•

Billing Enhanced Billing Enhanced

Includes all of the functionality of Billing General…..plus…..

• Web Billing Reports • General Cost Allocation System • Consolidated Reporting System • Consolidated Call Costing Reports Optivity Telephony Manager 2.0- 18

OTM Billing Enhanced

• • • •

Web Billing Reports

– 15 pre-defined reports – User access to web reports can be defined

General Cost Allocation System (GCAS)

– Allows costed data (cellular calls, calling card calls, etc.) to be imported or manually entered into the Telecom Billing System

Consolidated Reporting System (CRS)

– Consolidates data from GCAS and TBS for reporting

Consolidated Call Costing Reports (CCCR)

– Collect and cost CDR for each system – Generate consolidated reports across multiple systems Optivity Telephony Manager 2.0- 19

GENERAL PACKAGE Common Services

Scheduler; Version Control; Windows Navigator; Site Assignment; Import/Export; Watchdog; Database Compact and Repair; Web Navigator; PDT Password; SIPE Support

ENHANCED PACKAGE Fault Management

Alarm Capturing and Logging; PC Event Log and Viewer, Alarm Viewer (Windows); Alarm Banner (Web)

Includes all General Package Functionality PLUS...

Configuration Management

System Window; List Manager; Directory Editor; Station Administration; Web Station Administration; ITG Configuration; IP services; DBA Database Backup and Restore for X11 database

Common Services

Web Station (End-user read only)

Fault Management

Web Alarm Browser

Accounting Management

Unparsed DBA CDR & DBA Traffic

Configuration Management

Maintenance Windows; Web Maintenance Pages; Inventory Management

Security Management

OTM User Admin; Standard WinNT Security; Web Station Access; Group Set-up

Performance Management

Traffic Analysis

System Access

Windows System Terminal; Web Virtual Systems Terminal

Applications

M3900 Corporate Directory; Directory Reporting; Optivity NMS & HPOV integration

PREMIUM PACKAGE

Includes all Enhanced Package Functionality PLUS...

Fault Management

Alarm Notification

Configuration Management

ESN Analysis; Web Station (end-user read-write)

Applications

LDAP Synchronization

UNBUNDLED Accounting Management

Telecom Billing System (includes Call Tracking) • Billing General • Billing Enhanced (Web reports, GCAS, CRS & CCCR)

System Access

Optivity Telephony Manager Business Value

Optivity Telephony Manager 2.0- 21

Before

1. Boss is upset because his phone isn’t working 2. Boss has difficulty locating the administrator 3. Boss finally locates the Administrator who is working from home 5. Drives to the office and checks on the problem 4. Administrator has no way to check the system remotely 6. Determines that several phones are down 7. The problem is finally resolved after 2 hours of no Service!

BOSS IS UPSET!

Reactive Management

• No Remote Visibility • Employee Security Issues • Poor Control • Lost Revenue • Rigid Operations Optivity Telephony Manager 2.0- 22

AFTER

1. Administrator is notified of problem immediately via pager 2. Checks alarm details via the Web while working from home 3. Checks the system status via the Web 4. Resolves problem using CLI via the Web 5. Uses customizable help to document alarm specifics 6. Notifies boss of outage and resolution

VERY HAPPY BOSS!

Management Flexibility Unleashed

• Remote Management • Reduced Downtime • Improved Control • Reduced Costs • Operational Simplicity Optivity Telephony Manager 2.0- 23

The OTM Managed Network:

Alarm Management: Pager notification, Web alarm browser.

Web Maintenance: System status, test, enable, disable.

Web Help: Alarm details, can be customized by the administrator.

Web Virtual System Terminal: CLI pass through to the switch.

Web Station Administration: View phones, change keys, access help.

SCSE1K

IP

Optivity Telephony Manager

Meridian 1 Optivity Telephony Manager 2.0- 24

Before

1. Boss asks why telecom costs are so high 3. Too time consuming And no clear reporting 2. Administrator analyzes piles of CDR records 4. Uses 3 rd party call accounting software 5. No correlation between Station data and call accounting software 6. Engages 3 7. Presents issues to boss 3 weeks later and thousands Of $$ spent in the undertaking rd party to analyze and correlate data

BOSS IS UPSET!

Reactive Management

• No Visibility • Lack of Coherent Reports • Open to Toll Fraud and Telephone Usage Abuse • Poor Alarm Coordination • Lost Revenue • Rigid Operations Optivity Telephony Manager 2.0- 25

AFTER

1. Administrator is notified of unauthorized telephone usage immediately 1. Users access usage reports via the web on a regular basis 2. Administrator changes user settings via the Web 2. Managers take action to reduce unauthorized telephone usage

Management Flexibility Unleashed

3. Presents usage problem to boss for escalation 3. Awareness helps to decrease overall telecom costs

VERY HAPPY BOSS!

• Improved Visibility • Powerful Reporting • Usage Tracking • Notification of Unauthorized Use • Increased User Awareness • Reduced Telecom Costs • Efficient Operations Optivity Telephony Manager 2.0- 26

The OTM Managed Network:

Call Tracking: Real time monitoring for abuse, pager notification.

Telecom Billing System: Call accounting made easy, usage reports via the Web.

Single Point of Data Entry: Billing and station subscriber information is shared, LDAP synchronization.

IP

Optivity Telephony Manager

SCSE1K Meridian 1 Optivity Telephony Manager 2.0- 27

Customer •8,600 employees •Multiple Networks and management tools •Multiple network administrators •4 sites and systems to manage

Management Savings

Reduced Costs Increased Productivity Operational Efficiency Agility THEN Poor Visibility Lack of Coherent Reports Manual Reactions to Problems No Data Correlation SOLUTION NOW OTM Call Tracking & Telecom Billing System OTM Telecom Billing System OTM Alarm Management OTM Station Administration & Telecom Billing System Usage Monitoring Over 50 Pre defined Reports Reduced Downtime One data directory for Station and Billing TOTAL Potential Savings 100k 30k 100k 50k $280k

Optivity Telephony Manager 2.0- 28

Customer •1000 employees •No visibility of internal usage •Must reduce telecom expenses

Management Savings

THEN No visibility of internal telephone usage SOLUTION OTM Telecom Billing System NOW OTM Web Based Billing Reports Potential Savings $5.00 a month per employee TOTAL $60k

• OTM Telecom Billing System Web reports • Awareness decreases unauthorized telephone usage • OTM payback/ROI can be achieved in less than 1 year!

Optivity Telephony Manager 2.0- 29

• • • • • • • • •

Summary

Simplified management of traditional and VoIP networks End-user self management Single access point for multiple devices Security solution for usage abuse and toll fraud detection Consolidated view of network elements Unified alarm management Management solution for distributed networks Powerful reporting capabilities Scalable solution Optivity Telephony Manager 2.0- 30

Optivity Telephony Manager 2.0- 31

Back-up Slides

Optivity Telephony Manager 2.0- 32

Fixed Software Limits

• • •

DBA connection maximum of 256 M1’s Corporate directory limit of 20 organizational levels Maximum of 2.5 million call records per costing configuration

•

Circular alarm queue can hold 1,360 traps No other fixed limits

Optivity Telephony Manager 2.0- 33

Network

•

Full functionality with WinNT or 2000 Server

– Two NIC cards one to Embedded LAN (Meridian 1 LAN) one to Customer LAN

C-LAN E-LAN M1 OTM server End-user and OTM client PC’s Win or Web client access

Optivity Telephony Manager 2.0- 34

OTM 1.1 Training

• • • • • •

#H316 # 316 # 317 # 318 # 319 OTM Overview - VHS and Guide OTM Fundamentals - CD-ROM OTM Basic Functionality and Web Services OTM Telecom Billing Services OTM Installation and Troubleshooting Other required skill sets

– – – – – – Windows NT, Windows 2000 (require intermediate/advanced skill level) PC Hardware Internet Browsers Network Management Data Communications and LAN Skills TCP/IP Networking Optivity Telephony Manager 2.0- 35

Services (NA only) New OTM Installations:

Order Code

SV000408 SV000396 SV000398 SV000407 SV000395 SV000409

Description

MDR Pre-Engineering Services MDR Implementation Services MDR Help Desk Services Teltronics Pre-Engineering Services Teltronics Implementation Services Teltronics Help Desk Services Optivity Telephony Manager 2.0- 36

Services (NA only) OTM upgrade services: OTM 1.x to OTM 2.0

Bronze Upgrade Service Silver Upgrade Service Gold Upgrade Service Description Order Codes

The Bronze upgrade service offers remote “telephone” assistance to a distributor on site who performs the installation of the upgrade. Avotus SV000446 Teltronics SV000449 This level of service offers an on-site installation / configuration of an upgrade from OTM 1.x to OTM 2.0. It does not not include “on site instruction”. Avotus SV000447 Teltronics SV000450 This level of service is the equivalent of the implementation services at a discounted price. It includes Installation, configuration and on site instruction for a simple upgrade that does not require major expansion.

Avotus SV000448 Teltronics SV000451 Optivity Telephony Manager 2.0- 37

Glossary

OTM MAT IP LAN Mbps LDAP CLI RAS PBX CDR DBA ESN PSTN NMS TTY NDS TBS Optivity Telephony Manager for Meridian 1 Meridian Administration Tools Internet Protocol Local Area Network Megabits per second Lightweight Directory Access Protocol Command Line Interface Remote Access Service Private Branch EXchange Call Data/ Detail Record Data Buffering and Access Electronic Switched Network Public Switched Telephone Network Network Management System Teletype (Command Line Interface) Novell Directory Services Telecom Billing System

Optivity Telephony Manager 2.0- 38