Transcript Document
Quality and Social Responsibility Michelle Mason June 23, 2010 About the Presenter Michelle Mason Managing Director, ASQ What is Social Responsibility? People and organizations – Behaving ethically – Having sensitivity toward: • social • cultural • economic • environmental issues Why Be Socially Responsible? • Consumers demand it • Makes good business sense • Produces bottom line results What is the connection between quality and social responsibility? 2008 ASQ Futures Study 1. 2. 3. 4. 5. 6. 7. Globalization Social Responsibility New Dimensions for Quality Aging Population Healthcare Environmental Concern 21st Century Technology The Quality Connection • Evolution of Social Responsibility The Quality Connection • Malcolm Baldrige Performance Excellence Criteria – Procedures for compliance with safety, health, and environmental standards – Mechanisms of corporate support of quality assurance activities outside the company. The Quality Connection • Malcolm Baldrige Performance Excellence Criteria – Governance Accountability One Standard for All • ISO 26000 – Implementation will be voluntary – Guidance will help define social responsibility • ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility ISO 26000 • Assist organizations in addressing SR • Provide practical guidance • Emphasize performance results and improvement • Increase confidence and satisfaction among customers and stakeholders • Be consistent ISO 26000 ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000. Local SR Initiatives See Video: http://www4.asq.org/qualityforlife/workstories/using-quality-to-fight-addiction--video.html Local Efforts What can be done locally to promote SR efforts? ASQ Socially Responsible Efforts • The SRO – The SRO (Socially Responsible Organization), helps the world understand how quality impacts the bottom line. • Quality for Life – Seeks to share the stories of quality professionals that use their skills to positively impact the lives of others More Information American Society for Quality www.asq.org/social-responsibility The SRO* www.thesro.org Quality for Life www.asq.org/qualityforlife Questions?