Transcript Sustainability - University of Waterloo

Sustainability
The role of the “enhanced
training” group in ensuring
ongoing compliance
throughout the Library.
Ongoing Compliance
Your Role
• Ensure that departmental guidelines,
procedures and practices are (and remain)
accessible.
• Assist in implementation of library guidelines.
• Ensure that training is available to staff.
– Ongoing training in connection with changes
made to relevant policies, procedures and
practices.
– Training about accessibility related to new duties.
– Training for new staff.
Plan, Ready, Set = Accessible
• Practise inclusive, universal design.
• Plan for accessibility from the start.
• Remember the 4 principles: dignity,
independence, integration and equal
opportunity.
• Be flexible!
Ask yourself:
Are there any implications for
accessibility in this decision?
Staff Sessions
Let’s take a look at what
the staff sessions will
contain.
Overview
• Full Participation – The Vision video
• Q&A about the modules
– A few scenarios
• Highlights of the modules
– Daily Commitment*
– Communication Pact*
– Tips*
• What the University and the Library is doing
Daily Commitment
• Every interaction is an opportunity for
accessible service.
– Model best practices for interacting and
communicating with persons with disabilities.
– Proactively identify and report barriers.
– Know what to do when someone
encounters a barrier in your
department.
– Inform people about feedback
process.
Communication PACT
Pay calm, individual attention to the other
person
Ask “How may I help?” to meet needs
Communicate clearly, patiently
Treat the other person with respect, as a
unique individual
What are some communication
tips from the modules?
Great Service: How may I help?
STAFF SESSION
Let’s look at some tips to meet the 4 principles!
With thanks to Accessibility at Western!
(http://accessibility.uwo.ca/AODA/resources.htm)
INCREASING
ACCESSIBILITY
EVERY DAY
This person can’t figure out what
the customer is saying.
Tip: Keep pen and paper handy and
offer it to the person.
Increasing Independence:
Assistive Devices
•
An extension of a
person’s capabilities
•
Increase
independence
Tip: “Please don’t lean over, touch, or move my
Assistive Device; it’s an extension of me.”
Talking with a person in a wheelchair
for more than a short while?
Tip: Get eye to eye; avoid neck strain.
Maintaining Dignity
• Allow service animals.
• Types of service animals:
– Guide dog
– Hearing or signal animal
– Mobility assistance animal
– Seizure response animal
– Therapeutic assistance animal
Tip: Working Dog - do not pet or distract.
Tip: Pay attention to the owner.
Maintaining Dignity:
Service Animals
Maintaining Dignity:
Support Persons
•Welcome support
persons.
•Support persons:
•Guides
•Interpreters
•Note-takers,
scribes, readers
•Personal care
Tip: “Talk to me,
not to my support person.”
Interpreter
Your Role
Your Role
• Applying the 4 principles
to daily services
provision.
• Meeting your Daily
Commitment.
• Ensuring your
Communication PACT.
How Library Services for Persons
with Disabilities can help?
• Helps fulfill the duty to
accommodate.
• Ensures the provision of
assistive learning tools.
• Provides support for
students and Library staff.
• Liaisons with OPD for
provision of:
–
–
–
–
Assistive devices as required.
Specialized library services.
Alternate formats.
Additional support for
students.
Q&A – What else would you
like staff sessions to include?
• Let’s talk about areas you feel your staff
should receive more info, clarification…
– Anything we have you feel is unnecessary?
Why?
– What else?
Let’s talk about training levels required for staff moving
forward.
TRAINING
LEVELS
Casuals, Contracts, Coops
• High level of public interactions:
– Training using COU modules
– Small group / one-on-one discussion with
training lead
• Low level of public interactions:
– Training using COU modules
– OR Booklet
Regular Staff
• New Staff:
– Training using COU modules
– Small group follow-up once a semester
• Led by training lead or department head
• Cross-departmental
• Existing Staff:
– Refreshers
– Guideline sessions
– Additional based on duties assigned
Managers,
+
Supervisors
...
• Enhanced training for those that have a
strong involvement in at least one of the
following:
– the development and establishment of
guidelines/procedures/policies.
– the development/planning of public-facing
workflows.
– the development of training for staff
(e.g. creation of training plan – not only the
delivery of training).
+Not all supervisors require
this level of training.
TOOLS &
RESOURCES
Compliance Tools
• Guide to the Accessibility Standards for
Customer Service
– http://209.167.40.96/page.asp?unit=custserv-reg&doc=guide&lang=en
• Compliance Manual: Accessibility
Standards for Customer Service
– http://209.167.40.96/page.asp?unit=custserv-reg&doc=workbook&lang=en
Resources
• Guide to planning accessible meetings
– http://www.hrsdc.gc.ca/eng/disability_issues/
doc/gpim/page08.shtml
• Office for Persons with Disabilities
– http://www.studentservices.uwaterloo.ca/disa
bilities/
• Disability Awareness Kit – State Library of
Victoria, Australia
– http://www.openroad.net.au/access/dakit/wel
come.htm
Readings
• Canadian Library Association: Canadian
Guidelines on Library and Information
Services for People with Disabilities
– http://www.cla.ca/Content/NavigationMenu/R
esources/PositionStatements/Canadian_Guidel
ines_1.htm
• American Library Association: Library
Services for People with Disabilities Policy
– http://www.ala.org/ala/mgrps/divs/ascla/ascla
issues/libraryservices.cfm