Transcript CONFIRM-IT
MEDICAL CARE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Medical Community Confirm-IT Medical Care Confirm-IT is an easy-touse, robust appointment booking and confirmation system developed to increase productivity 2 Confirm-IT Medical Care Confirm-IT addresses Dental Optometry Therapeutic many Medical office General Medicine environments Chiropractic 3 Confirm-IT Medical Care 50% of ALL NO-SHOWS for appointments occur because they are simply forgotten This is LOST REVENUE! Yes, they will reschedule their appointment but your billable time is lost! 4 Confirm-IT Medical Care Confirm-IT allows medical offices to increase efficiency and professionalism resulting in TOTAL PATIENT CARE 5 Confirm-IT Medical Care Confirm-IT can remind patients of their appointment by a telephone call, email, text message or ALL THREE! 6 What Confirm-IT Does Reduces Missed Appointments 7 What Confirm-IT Does Provides a Working Calendar 8 What Confirm-IT Does Replaces Costly & Ineffective Reminder Cards & Phone Calls 9 What Confirm-IT Does Builds a Patient Database 10 What Confirm-IT Does Eliminates Old Unreliable Approaches 11 What Confirm-IT Does • By Appointments • By Procedures • By Providers • By Patients Tracks Performance 12 What Confirm-IT Does Contacts Overdue Patients 13 What Else Confirm-IT Does Provides Live Service (if connected to telephone system-dial 0 to reschedule now) Creates Patient Profile Creates Appointment Notes Generates Employee Work Schedule Cancels Appointments Provides Programmable Appointment Reminderper patient 14 What Confirm-IT Does Increases REVENUES! 15 Using Confirm-IT Confirm-IT’s Client software (the calendar) resides on a customer provided PC Confirm-IT client software (calendar) can be installed on numerous PC’s within your officeNO CHARGE! Confirm-IT Calendar works with Windows 2000, XP and Vista And Confirm-IT’s Server Hardware does the rest of the work in the equipment room 16 Using Confirm-IT 17 Using Confirm-IT Tell Confirm-IT the hours and days you’re open 18 Using Confirm-IT Enter your employees with the days and hours they work (numerous calendar views can be programmed) 19 Using Confirm-IT All of your procedures get entered and are identified by an unique color along with the procedure duration (adjustable per appointment) 20 Now you’re ready to open Confirm-IT’s calendar and begin booking appointments 21 Here’s a 1 day calendar view with appointments booked under the appropriate doctor 22 Here’s a 2 day calendar view with appointments booked under the appropriate doctor 23 Here’s a 4 day calendar view with appointments booked for 1 doctor 24 Confirm-IT’s reports are extremely helpful in telling you how your business is doing 25 See how many Biopsies the office did last week or all year. See which doctor is the busiest or see which patient saw you the most last month…it’s all so easy 26 Click on the Advanced Tab for more features The Patient Manager database stores all of the important information about your patients 27 The Calendar offers many programmable options to tailor Confirm-IT to your needs. 28 When a patient calls in, just click on an available appointment under the requested doctor. 29 Now enter the relevant appointment information Click Save and the appointment is booked An appointment box will open. Enter the first OR last name, OR address, OR zip code OR telelphone number. Confirm-IT will search your database and automatically enter all of the patient’s information. 30 Click on the Advanced Tab to view additional patient features. The Re-Schedule Reminder notifies the patient when it’s time to make another appointment. You set when (1 week, 20 days, 6 months), it’s your choice. 31 Dr. Brown just found out he has to be at the hospital tomorrow. No problem, simply tell Confirm-IT to cancel his appointments 1-Select the date 2-Click on Dr. Brown 3-Click activate 32 How Confirm-IT Works Appointments Booked Office Confirmed Home Confirmed From: The Health Care Specialists-You have a appointment June 15 at 5:00PM. To cancel please call the office at (212) 5551212. Thank you. Callouts Begin Cell Confirmed Confirmed Email Text Msg Confirmed 33 How Confirm-IT Works Move your Icons appear cursor in each an over appointment box and tell you appointment box thesee to status additional and type of confirmation information 34 How Confirm-IT Works When Confirming Appts • Confirm-IT Can detect Busy, No Answer, Answering Machine/Voice Mail-plays appropriate message • Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) or just a reminder call • Calendar Icons/Confirmation Report 35 How Confirm-IT Works Sample Messages Appointment Confirmation Message Hello, this is “Office Name” calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. Appointment Confirmation Email/Text Message Subject: [Office Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number], thank you 36 How Confirm-IT Works Confirm-IT Messages 1. Appointment Confirmation 2. Appointment Cancellation 3. Birthday 4. Office Closed • Entire Business • One Servce Provider 5. Inactive 6. Appointment Re-Schedule 37 Each type of Callout has its own programmable options 38 Confirm-IT’s Payback OK, LET’S ASSUME…… 1. CI avoids just 2 missed Appointments/week 2. Each App’t is for just $ 100.00 in charges 3. 2 Appoinments $ 100.00 = $ 200.00 week 4. 52 weeks/year $ 200.00 Confirm-IT saved you over $10,000.00 in just the 1st year! 39 Confirm-IT’s Payback This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards! 40 Confirm-IT’s Payback Or compare it to companies that just make the calls for you from a remote location and charge on a per confirmation call basis. 20 cents X 50 calls/day X 6 days/week X 52 weeks/year = $ 3,120.00 every year! 41 Confirm-IT’s Payback Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line. 42 Confirm-IT’s Payback Daily Monthly Annually PHONE CALL COSTS _______ _______ _______ (# calls made x 2 minutes/call) $______ 60 min x hourly wage $______ $______ # of reminder calls made Could COST you over $ 5,000.00 every year! 43 Confirm-IT’s Payback Daily Monthly Annually REMINDER CARD COSTS Total # mailers Sent Cost per piece/mailers=$ .42 ______ _______ _______ $______ $______ $______ Assumptions: 20 cents postage per card 5 cents printing per card salary @ 60 cards/hr= $ .17/card Could COST you over $ 6,500.00 every year! 44 Confirm-IT’s Payback Daily Monthly Annually IMPACT OF NO-SHOWS _______ _______ _______ $______ Lost Revenue (average appt cost=$ XXX) $______ $______ $______ $______ $______ Estimated # of No-shows Estimated Revenue Gain Could SAVE you over $ 10,000.00 every year! 45 Confirm-IT’s Payback Confirm-IT Total Savings Daily Monthly Annually Phone Calls $______ $______ $______ Reminder Cards $______ $______ $______ No-Shows $______ $______ $______ Total Savings $______ $______ $______ Confirm-IT Price installed PAYBACK PERIOD (savings/costs) $_________ ______ Months 46 Confirm-IT Wrap-Up Confirm-IT was designed and developed by CTL, a 17 year veteran and leader in the Telecommunications, Software Development, Interactive Voice Response & Voice Mail fields. There are over 75,000 CTL products installed worldwide. 47 Confirm-IT Wrap-Up Confirms Patient Appointments Tracks what you’re doing Contacts Overdue Patients Builds Patient Profile Generates Work Schedule Live Service to reschedule Increases Your Professionlism, Efficiency and Productivity 48 Confirm-IT Wrap-Up Remote Access Notification to patients and employees Manufacturer Support Frees up your staff’s time Reminds patients to make appointment Fantastic Payback Model! EASY TO USE 49 Confirm-IT automatically and professionally reminds your patients of their appointment virtually ANYTIME, ANYWHERE 50 CTL Inc. 375 Bridgeport Ave Shelton, CT 06484 203-925-4266 www.ctlinc.com 51