Transcript Tunstall Caresse Product Presentation

Tunstall Solutions
Caresse+, Telecom 400 &
Panasonic PBX solutions
CONTACT:
Stan Albert, General Manager
Tunstall Canada
800-892-2205 x 222
647-408-7826 (cell)
[email protected]
© 2009 Tunstall Group Ltd
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About Tunstall
Tunstall Group, in business since 1957, is a multi-national (17 countries),
UK based, communications conglomerate which manufactures and markets
a variety of telecommunications solutions throughout Europe, Australia,
Far East and North America.
Tunstall is the world leader in the manufacturing of communication
systems for the provision of care for seniors and special risk groups.
Tunstall communications and medical monitoring equipment protects more
than 1.5 million people around the world.
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Tunstall Canada is a wholly owned subsidiary of Tunstall Group. We offer a
wide selection of customized, emergency response and Nursecall solutions
for seniors' facilities, i.e. independent seniors' residences, condos, Life
lease facilities, retirement homes, and assisted living facilities. We provide
sales, service, installation, warranty and customer support throughout
Canada.
© 2009 Tunstall Group Ltd
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Caresse+
Front View
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Status LED (Red/Yellow)
Status LED (Green)
Speaker
Cancel Button (Green)
Away Button (Blue)
Alarm Button (Red)
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Caresse +
Back View
Wall Mounting Points
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Aerial
Battery
Compartment
Cover
Programming Key Pad
Rubber Feet x 4
Microphone
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Caresse + Features
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Up to 35 wireless radio triggers
6 Recordable Medication reminders
10 telephone numbers & multiple call sequences
Calls to Monitoring centre or personal recipient
Speech prompts in English, Spanish, French
Remotely answer an incoming call using pendant
Auto answer calls from known sources
Timed inactivity monitoring
Local and remote programming
Ability to signal a “beep” if user is unable to speak
Recordable voice tags
Hardwired input for pull cords or smoke alarms
Up to 120 meter radio range
Wall mounting as well as desk mounting
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Personal Recipient Mode
Can be configured to call a normal telephone
The unit ID and call type are enunciated to the recipient
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Optionally a voice tag can be recorded which is then played back
during the annunciation
The call must be received by a phone capable of transmitting dtmf
tones. recipient must acknowledge and clear the call correctly to
end the call sequence
Optionally a call type can be configured to be “cancel at source
only”
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Telecare Applications
• Telecare sensors, work in conjunction with the PERS
system and compliment it’s function by providing
additional passive monitoring around the home.
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• Telecare sensors monitor risks and hazards
associated with independent living.
• They are wireless, battery operated and simple to
install.
• The sensors can be mixed and matched according to
the needs of the individual being supported, and can
be added to or changed as the individual’s care needs
change.
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Caresse+ Telecare Sensors
Flood Detector
Temperature Extremes
Sensor
Assistive switches
PIR Motion sensor
Radio Input
Module
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Fall
Detector
Smoke detector
Bed Occupancy sensor
Personal
Pendants
Caresse+
Wandering Client
Sensor
Wireless Pull cord
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Enuresis sensor
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Applications
• Summoning Help
• Accidents & Falls
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Medication
Reminders
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• Activity Monitoring
• Temperature Monitoring
• Domestic Violence
• Critical Visit Monitoring
• Intruder Monitoring
• Virtual Sensors
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Summoning help
Radio trigger, pull cord or fixed
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Emergency call to:
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PBX telephone switch
Wireless telephones
Cellular Telephones
Pocket Pagers
Professional Monitoring centre
Friend, relative, neighbours, doctor etc.
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Accidents & Falls
Fall Detector Pendant
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2-stage fall detection
Minimizes false alarms
Automatically places a call
no user intervention required
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• User replaceable batteries
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Medication Reminders
The Caresse + allows up to six timed reminder
messages to be recorded by a caregiver and alerted
to the user at the designated time.
The configuration of these messages can either be
performed directly at the unit using the keypad, or
remotely by calling into the unit with a normal telephone
and responding to interactive voice prompts.
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The feature can optionally be monitored by the
monitoring service, so that if a reminder is not
acknowledged by the user then an information call is sent
to the center.
The reminder messages will be suspended if the Caresse
is in the AWAY state.
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Activity monitoring
Activity monitoring uses sensors strategically placed in the home
to detect activities of a resident living alone and to
automatically trigger an alarm call when there is an exception to
the normally expected pattern of activity.
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The benefits of passive activity monitoring are:
– The client is not required to wear sensor(s) or to be
conscious that they are there, so the application is unintrusive and readily accepted.
– The monitoring rules can be individually customised, so the
monitoring will match the normal lifestyle of the individual
resident
– The monitoring rules can be modified remotely using the
remote programming feature, so the system is easy to
support and adapt as needs change.
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Activity monitoring
Activities can be monitored using the following sensors
wirelessly linked to the home unit.
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– One or
pressure
mat(s) under
a rugstyle
or carpet
– One or more PIR motion detector(s)
– One or more ROM and contact(s) on a door/cupboard.
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Activity monitoring
The Caresse products allow two periods during the day
to be monitored. The periods and durations can be
accurately defined for the individual resident.
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Monitor activity outside the bedroom between 6:00am and
8:00am, if there is no activity then trigger an alarm call
because the resident has not got up this morning.
At the same time monitor activity in the living area of the
dwelling between 8:00am and 10:00pm and if there is a
period of more than two hours of inactivity then make a
call because the resident is immobile and probably needs
help.
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Temperature monitoring
Can raise an alarm if
temperature drops below
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OR
exceeds trigger point
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Domestic Violence
Silent operation
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Capable of frequent (>1 minute) background
calls to check telephone line operation
Allows cancel button to be disabled
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Critical Visit Monitoring
For clients who rely on one (or two) regular daily
visits to the home by a care giver, the Caresse + can
be configured to monitor those visits and report
immediately if a visit does not occur on time.
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Example 1:
Use critical visit monitoring between 11:30am and 12:30
to alert to the monitoring service when a home care
nurse does not arrive for a regular noon visit. The nurse
will be given a “Caregivers pendant” and the pendant will
be assigned to the Caresse in such a way that if the
pendant signal is not received within the time window
then a call will be automatically made.
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Intruder Monitoring
The Caresse + can be configured to monitor for
intrusions to the dwelling and report silently to the
monitoring service (with audio verification)
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Example 1:
Use two wireless PIRs , one to monitor entry/exit area and
one to monitor a separate thoroughfare in the dwelling. The
user will activate the intruder monitoring before leaving by
pressing the AWAY key. Any intrusions will generate a silent
call to the center and the operator can monitor the audio.
The user upon returning to the dwelling will de-activate the
monitoring by pressing the AWAY key and their pendant
during the entry/exit timeout period.
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Virtual Sensors
Virtual sensors will be a software feature of the Caresse + .
Virtual sensors allow information from individual simple
sensors to be combined to monitor a sequence of activities
and to trigger an alarm call if there are exceptions.
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Example:
Use a PIR movement sensor in the bathroom and a second
PIR located outside the bathroom. If movement is first
detected in the bathroom and then no movement is
detected outside the bathroom after a preset time then
trigger an alarm call because this indicates that the
resident is unable to leave the bathroom
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Virtual Sensors
The sophisticated telecare sensors like the bed sensor and the
wandering client sensor require a significant effort to install or
subsequently modify their configuration.
Virtual sensors can also substitute the function of the bed
occupancy sensor and the wandering client sensor.
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Example 1:
Use a virtual bed occupancy sensor to define the period of
monitoring and the maximum time out of bed. This removes the need
to configure the bed sensor controller (it just needs to report to the
Caresse when the client gets in and out of bed) and allows the
configuration to be changed remotely.
Example 2:
Use a virtual wandering client sensor to replace the existing
wandering client sensor with just a PIR and a door contact. This is
simpler to install, does not require a telecare interface module and
can be remotely programmed.
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Life Safety Features
Tunstall products have a unique set of life safety features which
exceed those of any other product in the market.
Manufactured in the UK in an ISO9000 registered facility
ETL approved to UL1635 and 1637
Fully supervised pendants and radio peripherals
Telephone line disconnect warning to user
Power fail and Power restored warning
30 hour battery backup
Low battery warning
Battery charge restored call
RJ31x line capture for USA (CA38A in Canada)
Configurable periodic test calls
Full and Half duplex speech
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Caresse+ Uniques
• A comprehensive mix of life safety features
• Calls triggered by individual peripherals can be routed
to individual numbers
• Recipient calls with speech messages
• Speech prompts in three languages
• Not one but two fully customisable inactivity
monitoring periods.
• Integral keypad for programming
• Medication reminders can be set up locally or
remotely
• Virtual sensors
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Telecom 400 Features
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Flexibility - 4 smart Telecare sensors and 1 hardwired input
& 1output
Dedicated Frequency – uses dedicated North American 312
MHz (FM) social alarm frequency for reliable, futureproofed operation.
Automatic Battery Monitoring
Ease of Programming – Keypad, TAPit or CMS 4000
Answer your Phone via a Personal Trigger or cancel
button
Volume keys – 5 level volume control
Cancel button
Power failure warnings
Line disconnect warnings
Dial 6 emergency numbers (in either recipient or control
centre mode)
2 – year warranty
Supervised Amie/GEM Pendant
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© 2009 Tunstall Group Ltd
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Telecom 400 Telecare Sensors
Flood Detector
Assistive
switches
PIR Motion sensor
Radio Input
Module
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GEM
Pendant
Amie
Pendant
Fall
Detector
Telecom 400
X10 Controller
© 2009 Tunstall Group Ltd
Wireless Pull Cord
Dome Light
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3 Programming Modes (Local & Remote)
Keypad
PC Software
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CMS 4000
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Tunstall/Panasonic PBX
Solutions for Retirement
and Assisted Living
Facilities
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Tunstall / Panasonic PBX Solution
Panasonic KX-TDA200 Digital Hybrid IP-PBX
Tunstall
Caresse+
Public
Telephone
network
Resident
telephones
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Tunstall
Telecom
400
Wireless
peripherals
Amie
Panasonic
DCM Database
& Call
Reporting
GEM
Flood
detector
Fall
detector
ROM
Staff Wireless telephones
PIR
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Pull
cord
Special
switches
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Direct Care Monitoring (DCM)
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Direct Care Monitoring (DCM)
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Real-time monitoring and reporting of patients alarms and emergency calls
delivered to caregiver personnel
Comprehensive real-time and historical tools for Patient/ Caregiver tracking
and Queue statistics
Email notifications sent to personnel supervisor for each alarm encountered
911 emergency notifications management
Supervisor audible alert & popup window with warning message
Notification delivered to predefined emergency ACD group
Display real-time PBX call activity
Enhanced Counters and Timers management
Real-time performance graphs
Full PBX ACD statistics, reports and Call Billing
Predefined report templates for quick report generation
Integrate with Panasonic KX-TDA/ TDE/ NCP IP-PBXs
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Direct Care Monitoring (DCM)
Benefits
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Real time monitoring of the quality of service delivered to the patients
Higher level of patient care assistance
Increased care giving staff efficiency
Optimized workflow
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Target Customers
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Retirement Residences
Assisted Living Facilities
Long Term Care facilities
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Thank you!
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