Transcript ATIS_Draft Final Report

ASEAN – Australia Development Cooperation Program
Regional Partnership Scheme
“Developing Common ASEAN Tourism Curriculum
(CATC)” Project Extension
National Workshop
on
Units of Competence
Presented by
William Angliss Institute
February and March 2007
RPS Project
The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.
Today’s Workshop Objectives
Agenda 2

Update on
MRA
ASEAN
Secretariat
Agenda 3

Update on
the
development
of CATC
Competency
Standards
Project Team
Agenda 5, 7 & 9
to
develop an assessment
matrix (table) & an
observation checklist
to
develop a draft learning
plan
to
review underpinning
knowledge of CATC
Project Team & YOU
Complete pre-evaluation form
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Who we are – William Angliss Institute
Is the Specialist centre for the Tourism, Hospitality
and Food Industry in Victoria, Australia.
Is a global provider of total education and training
solutions for the Tourism and Hospitality Industry.
Has 13,000 Clients/Students and 300 Professional
Staff.
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Who we are – William Angliss Institute
 Implemented projects in Indonesia, Viet Nam,
China, Thailand, Cambodia, Lao PDR, Malaysia,
Singapore, Philippines, Brunei, Saudi Arabia
Vanuatu, New Caledonia and French Polynesia.
 Working with private sector corporations,
Governments as well as Multi Lateral Funding
Bodies including: Asian Development Bank, World
Bank and AusAID, etc.
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Project Objectives and Technical Deliverables
Objectives
Harmonise the tourism
curriculum and qualifications
and skills recognition system
frameworks across ASEAN
countries
Assist the implementation of
MRA to facilitate mobility of
skilled tourism professionals
Deliverables
Endorsed Framework of
Common ASEAN Tourism
Curriculum (CATC) with
minimum standards
Initial project
Endorsed Framework of
Regional Qualifications and
Skills Recognition Systems
(RQFSRS)
Initial project
Promote consistency and
uniformity of standards in
tourism training program and
skills recognition
Details of CATC competency
standards for 6 labour divisions
developed
high
priorit
y work
Project extension
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Project Extension - Activities and Outputs
Activity 6
Review existing tourism Units of
Competence – within ASEAN &
Internationally
Output 6
Agreed Development Strategy
and standard template by the
Task Force
Activity 7
Output 7
Develop the Units of
Competence for six labour
divisions of ACCSTP
Units of Competence developed
for six labour divisions of
ACCSTP
Activity 8
Output 8
Conduct a one-day stakeholder
workshop in each ASEAN
Country to provide advice on
the implementation of Units of
Competence developed
Stakeholder workshops
conducted
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Rationalisation of Units of Competencies
Front Office
UNITS OF COMPETENCIES
Food & Beverage Service
Food Production
Travel Agencies
300
44 COMMON UNITS
across 6 labour divisions
Housekeeping
Rationalisation process 242 units in total
SIX LABOUR DIVISIONS
Remove duplicated
units
•Perform
basic clerical
procedures
•Perform
Add new units
•
•
2 Childwise sex tourism
Develop and implement
operations policies
Combine units
•Coordinate
a marketing
strategy and activities
•Coordinate
marketing and
promotional activities
•Coordinate
marketing
activities
•Develop
a marketing
strategy and coordinate sales
activities
Rename units
•
Tour Operation
clerical procedures
Organise and prepare food
products and services
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Developing Units of Competence
QC
Review
FINAL
OUTPUT

242 units of
competence
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What is a competency standard?

Is a document that describes the skills
knowledge, and attitude required to
perform a particular task to a defined
standard
Skill
Knowledge
Competency
Attitude
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Quiz

What are the
components of the
Competency Standards
Document Template?
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Components of the Standard Template

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



Unit Title
Unit Code
Unit Descriptor
Elements
Performance Criteria
Unit Variables
Assessment Guide

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
Linkages to Other Units
Critical Aspects of
Assessment
Context of Assessment
Resources Implications
Assessment Methods
Key Competencies in
this unit
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Where to find information in a unit of
competency
Individual or small group activity
Photocopy Slide 2 only give to participant
Action:
Read any CATC competency standard document and complete
the answers to each of the 9 questions.
Where would this information be found in an
ASEAN competency standard?
What
is the work activity ( Duty)
What
does the work involve
What
are the parts that make up this duty
How
is the performance to be measured
Your response
What
are the conditions under which this work may
be conducted
What
skills and knowledge are needed to perform
this work activity
What
evidence is needed to perform this work
activity
Where
What
should evidence of competency be gathered
resources are required to gather the evidence
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
Answers
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Where would this information be found in an
ASEAN competency standard?
Your response
What
is the work activity ( Duty)
Unit
title
What
does the work involve
Unit
descriptor
What
are the parts that make up this duty
Elements
How
is the performance to be measured
Performance
Criteria
What
are the conditions under which this work may
be conducted
Unit
Variable
What
skills and knowledge are needed to perform
this work activity
Unit
Variable and Assessment Guide
What
evidence is needed to perform this work
activity
Critical
aspects of assessment
Where
Context
of assessment
What
should evidence of competency be gathered
resources are required to gather the evidence
Resource
implications
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Analysis of the Competency Standards
Education
Level 1
Unit Title
Level 2
Elements
Level 3
Level 4
Performance
Criteria
Training
Duty
Tasks
Subtasks
Skills,
knowledge
& attitude
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Key Components of the Competency Standards
Unit Title
Elements
Performance
Criteria
Communicate on the telephone
Responding to
incoming calls
Make telephone calls
1.1 Answer
promptly
2.1…
1.2 Establish
Purpose
2.2 …
1.3 Repeat
details
2.3…
1.4 Answer
Enquiries
2.4 …
1.5 Record
caller
requests
2.5…
1.6 & 1.7…
2.6…
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Benefits of the Endorsed Template 1)

Has a logical, user-friendly layout and format style.

Complies with the requirements to be able to deliver
competency-based training and competency-based
assessment.

Provides a comprehensive context for the units.

Provides high levels of guidance for trainers and for
those who are to write supporting training materials.

Provides standardised and internationally recognised
and understood terminology in the headings used.
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Benefits of the Endorsed Template 2)

Easy to read and to be understood thus increasing the
likelihood of compliance with requirements and
increasing the possibility of standard training delivery

Enables the content to be written in a country-neutral
style that facilitates training delivery in each ASEAN
member country

Allows for the individual provider to establish their own
context and thus assists with customisation to help meet
the needs of both providers and host establishments
(employers) currently and as they vary over time.
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Where to download



242 units of competence were uploaded:
www.waseantourism.com
Username: guest
Password: guest1
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Units of Competence for six labour divisions
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Common units in six labour divisions
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Common units for Food Production (FP) &
Food & Beverage Services (FB)
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Units for specific labour division: (eg Front
Office (FO))
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Downloading by clicking
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Search by Unit Title


When searching units of competence in all folders,
uncheck box “search only this folder and below”
Type keyword of the unit title
– For example: search unit of competence “Communicate on the
telephone”
– Type keyword “communicate”
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End of Presentation
Thank you.