Transcript Unit 5
Unit 5 Voice Over IP Technology – Pieces and Parts © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration : Unit 5 Slide 1 Overview • Explain the key benefits of VoIP and compare it with IPT. Provide the key benefits of VoIP. Explain the importance and purpose of a packet call center. Describe how and why the calling card market is enabled because of VoIP. Explain two stage dialing. List the various value-added services available though the new technology. Describe in detail ICW. Describe in detail what V2L is. Provide a “Case study” explanation of how VoIP can help out a corporation. © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 2 Virtual Agents © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 3 Circuit-Switching Call Center © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 4 Packet Telephony Call Center © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 5 Common Infrastructure for All Call Agents © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 6 Click to Talk © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 7 Two Stage Dialing © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 8 Pre- and Post- Laid Internet Telephony Components © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 9 Call Flow © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 10 Call Flow: Part 2 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 11 Call Flow: Part 3 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 12 ICW Call-Flow © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 13 Enterprise Telephony © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 14 Enterprise Voice and Data Networks © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 15 Typical Enterprise Voice and Data Networks © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 16 Integrated Voice and Data Networks © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 17 Voice/Data Integration to the Desktop © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 18