Transcript Revision of the Service Coordination Tool Templates

Revision of the Service
Coordination Tool Templates
E Referral Workshop September 2005
Jane Canaway
Department of Human Services
Information about the
submissions received
• Opened 4 April 2005 and closed 3 June
2005
• Sector submissions– 99
• DHS Program submissions - 6
• Suggested changes - 1850
• Known participants – 753
• Collaborative submissions-77
• Individual submissions - 22
Revising the Service
Coordination Tool Templates
SCTT Version 1
Sector and DHS Program Submission Process
Short term changes
Draft SCTT V2
Consultation and piloting
SCTT Version 2
Long term changes
Working Groups
SCTT V3,4 etc
Revision of the SCTT
Governance Arrangements
PROJECT BOARD
(Department Of Human Services)
Overall responsibility for the project
CONSUMER
AND CARERS
ADVISORY
GROUP
STEERING COMMITTEE
Discuss and make
recommendations to the
project board
REFERENCE GROUP
Comment at key points
in the project
DHS
SCIG
WORKING GROUPS
Undertake developmental
work related to specific client
groups or domains
Developing the first draft of
the updated tool templates
Suggested Changes
Low priority
Medium priority
Considered for
longer term
work
High Priority
Longer
term
work
Able to
achieve
by Dec
First draft of updated tool templates
Criteria to determine priority
of changes
• Improve the consumer experience
• Improve usability and workflow
• Improve the quality of the information
• Strengthen the purpose as described in
the Better Access to Services document
Proposed general changes –
Short term
• Reduce the size of the tool templates
• Better reflect significant relationships
particularly carers, their role and
capacity to maintain carer role
• Develop referral feedback template
Proposed formatting changes
– Short term
• Shading/black boxes
• Office Use Only section
• DHS logo
• Australian Medical Records standards
• Consumer identification prompts at the
top of each page
Proposed Consumer Information
Changes- Short term
• Consumer Information
– Remove codesets and supply separately
– Condense onto one page
– Sequence vertically not horizontally
– Remove main language spoken at home
(use preferred language)
– Highlight consumer contact details
– Clarify use of Service Requested and notes
box
Proposed changes – Short
term
• Summary and Referral
– Clarify ‘why the consumer is seeking service’
(?prompts)
– Include allergies and alerts here
• Service Coordination Plan
– Provide capacity for consumer to sign off on plan
• Consumer Consent
– Include capacity for other than client to sign
– More space for additional services
Proposed changes – Short
term
• Functional Screen
– Make more appropriate as a screening tool
• Psychosocial Profile
– Reformat and improve suggested referral
action
• Living Arrangements
– Revisit and reword ‘tradeoffs’ question
– Collect more information about carers
IT/IM Working Group
• Examine and develop options to
improve work flow
– Reduce the size of tool templates
– Improve the visual flow and subsequent
printed version of the tool templates
– Determine and describe required functions
for SCTT applications
– Report back to Steering Committee
IT Implementation Issues
• Need to coordinate implementation
with:
– Common Client Data Set
– HealthSmart
– Other applications eg CRIS/CRISP
– NEHTA work
– HL7 standards
Getting to the finished
product
First Draft of Tool Templates
Consultations
Piloting
Steering Committee Recommendations
Project Board endorsement
Updated Service Coordination tool templates
Timelines for making
changes
• High priority changes agreed (August 05)
• Research and development of changes
(August/September 05)
• First draft of tool templates presented to
Steering Committee (early October 05)
• Consultation with existing/convened forums
(October 05)
• Piloting (November 05)
Timelines for Implementation
• Revise data dictionary, HL7 and develop
functional specifications (Dec 05/Jan
06)
• Release vendor package (Feb 06)
• Rewrite guidelines(Feb/Mar O6)
• Develop training plan/module (Apr 06)
• SCTT V2 goes live (Jun06)
Next Steps
• Complete submission report and publish
on the web
• Commence longer term work
• Consult and pilot amended SCTT
• Commence implementation work