Transcript UTS Library - University of Technology, Sydney

New Models of
Information Service
www.lib.uts.edu.au
Role of Information Services Dept
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Liaison with staff and students in faculties,
research institutes and administrative units
Information literacy training
Collection development
Web development
Reference service
Promotion of services and resources
New Model
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Informal review 2002
Rename Liaison Services Dept - Information Services Dept - to better reflect
range of services and activities
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Maintain Faculty teams to provide information services for client groups
 9 faculties and Institute for International Studies
 Faculty Librarian coordinates services
 2-6 librarians in each team
 all librarians have responsibility for schools, departments or programs
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Introduce Functional teams to focus on development of services and
programs in major areas
 Collection Development
 Information Literacy
 Reference Services
Challenges
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Hybrid model - each librarian in faculty and functional teams
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Cross-campus team members – 3 campus libraries
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Full range of information services for client groups plus focus on functional
areas
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New responsibilities while maintaining the old
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Constant updating of skills and knowledge
Liaison service
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Faculties, Institute for International Studies
Research institutes
Administrative units
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Specific client groups
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International students
Indigenous students
Special Needs students and staff
Off-campus and offshore students and staff
Collection Development
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Electronic resources
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Library’s Datasets Coordinator
Print collection
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trial, evaluation, recommendation, review,
rationalisation, documentation, training
selection, deselection, relegation
Reference collection
print reduced by 50%
 move to online
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Information Literacy (IL)
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Developing the information literate person: the UTS framework
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Explains information literacy and information literate person
Shows IL is key component of UTS Graduate Attributes
Links theory with practical skills and knowledge
Identifies strategic collaborations between library staff, academic staff and others
at UTS
Australian Information Literacy Standards – skills that an enable an
information literate person to:
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Recognise the need for information
Access and find information
Use, critically analyse and evaluate information
Store and manage information
Share information and create new knowledge
Use information ethically, legally and respectfully
Become a self-directed, self-reliant, lifelong learner
Building the UTS Framework
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Statement, Strategic Plan, Practical Plan, Case Studies
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Support students, academics, researchers, graduates,
wider community by ensuring that IL learning is
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Understood as underpinning core graduate attributes
Integrated into curriculum design and assessment
Learner-centred, developmental and ongoing
Evaluated and monitored for effectiveness and quality
University and Faculty endorsement and collaboration
Case Studies
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2005 update on implementation in each faculty
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All first year students in 3 core HSS subjects
Training
 Assessment and evaluation
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Online quiz
 Student survey
 Academic staff survey
 Library staff survey
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Online Quiz
Online Assessment Results
IL Program
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Generic program
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Subject based program
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Tours and Introduction to Library services
Journal databases, Newspaper databases, Ebooks, Internet – including Google
Scholar
EndNote
Integrated and embedded in curriculum
Lectures, demonstrations, hands-on classes
UTSOnline - learning management system
Pre and post testing, online assessment
Training for offshore students – collaboration with LATN libraries
Online tutorials
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Learning Management System to create, manage, deliver and reuse learning
objects
UTS BELL Program
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BELL (Be an Effective Lifelong Learner)
University-wide initiative to help students acquire essential skills
for effective learning and success in study and the workplace
Modules include
 Accessing information
 Writing and speaking
 Understanding statistics
 Mastering mathematics
 Groupwork
 Project management
 Career development
 Ethical practice and study (coming soon)
Reference Services
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Review 2002
Tiered model of reference service delivery
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Library Learning Commons
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Enquiries and Loans Desk and Phone Enquiries Desk
Research Help Desk and Law Reference Service
Information Services librarians
Rovers
Learning support
Campus Learning Commons and Faculty outreach
Virtual reference services
Alive Chat
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Alive chat reference service - 2001
Tutor.com Virtual Reference Toolkit software
Staffed by all IS librarians
UTS and public access for study-related enquiries
Statistics and transaction logs
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177
444
+ 151%
Hours
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2004
2005 Jan-June
Mon-Thurs
Fri
1-8pm
12-4pm
Collaboration to extend hours
Ask a Question
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Email reference service – 1997
Staffed by all IS librarians plus referrals to other staff
UTS and public access
Statistics
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2004
2005 Jan-June
700
1332
+ 90%
Altarama RefTracker software
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Comprehensive client request form
Coordination of questions, suggestions, order requests
Management of response and reallocation process
Knowledge base for staff and clients
Evaluation
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Regular performance measurement and evaluation
General surveys – Rodski, LibQual
Statistics
Targeted focus groups
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Digital reference performance indicators
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Library profile and digital reference survey
Staffing and staff training programs
Weekly statistics
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Client satisfaction survey
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Future developments
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Learning management system for online IL
VoIP
SMS and instant messaging
Knowledge base
Rover wiki