Transcript NDIS Presentation Pack 1

ACT NDIS Awareness Package
Element 1: What is the NDIS?
Agenda – What is the NDIS?
 Introduction
 Why do I need to know about the NDIS?
 Who is the NDIS for?
 What is the NDIA?
 What are the main changes with the NDIS?
 What is the ACT NDIS Taskforce?
 Discuss – What does the NDIS mean for us and our clients
and consumers?
Agenda – What is the NDIS? (continued)
 How to raise issues of concern
 How to make a complaint
 Advocacy support
 Discuss - Why is it important to know about where to go
with issues?
 Contacting the NDIA
 Getting more information
What are the issues that I need to know
about?
 The NDIS is a different way of providing supports for people
with disability, their family and carers.
 Because this is a big change, rollout in the ACT is staged.
 Choice and control and individualised funding will mean you
need to fit into the plan for a person with disability - this
may be different to how you worked in the past.
 Services will be designed around individual needs – service
providers’ responsiveness to this is likely to affect how well
their services are regarded by clients.
What are the issues that I need to know
about? (continued)
 People with disability, their families and carers may be
making decisions about their goals and aspirations and
about services for the first time.
 They may also be worried about changes to their existing
services.
 The role of family and carers may have changed if the
person with disability wants something different from them.
You may need to listen harder to the person with disability.
 You will need to know about the NDIA and contact points in
the ACT
Who is the NDIS for?
 The NDIS is a new way of providing individualised support
for people with a permanent and significant disability, their
families and carers, as well as participants who would
benefit from early intervention.
 The Scheme will support people with a permanent and
significant disability and who need help with everyday
activities.
 This includes people whose disability arises from
intellectual, cognitive, neurological, sensory, or physical
impairment or a psychiatric condition.
 The NDIS is being trialled in a number of areas across
Australia, including the ACT.
What is the NDIA?
 The National Disability Insurance Agency (NDIA) runs the
NDIS across Australia.
 The NDIS is a national scheme agreed by all Australian
Governments. This incudes State and Commonwealth
governments.
 All Governments (Commonwealth, State and Territories)
fund the NDIS.
 The NDIS runs under a Commonwealth Act that sets out its
aims and principles.
What is the NDIA? (continued)
 There are also detailed rules about how the Scheme will
operate.
 States and Territories participating in the trial also needed
complementary laws.
 This is important to maintain existing safeguards and quality
standards for disability services.
What is different with the NDIS?
Current approach
▲
Different approaches – program and service
NDIS
▲
One individual support package for participants
People with disability access funded programs
▲
Funding goes to individuals through the NDIS
and services run by ACT Government or non-
▲
People with disability make decisions about their supports, including
funding with some individual support packages
▲
government providers
who provides them.
▲
Individual support plans identify reasonable and necessary supports
▲
Individuals manage their support packages; choose NDIA; a registered
plan management provider; another person; or a combination
▲
Supports are based on what services are
▲
available
▲
Limited planning with restricted options
Individuals, families or carers have more choice and control over what
services they access and who provides them
▲
People with disability, families or carers identify goals and aspirations
with an NDIA planner and develop a support plan
▲
Support provided as long as “reasonable and necessary”
What is the ACT NDIS Taskforce?
 The ACT NDIS Taskforce Role
• The NDIA is implementing the NDIS.
• The NDIA and the ACT Government are working
together to make sure that people in the ACT move
smoothly into the NDIS.
• The ACT NDIS Taskforce is also helping develop NDIS
national policies and the evaluation of trials.
What is the ACT NDIS Taskforce? (continued)
 The Taskforce Representatives
• The Taskforce has people on it from Education, ACT
Health, Mental Health, Therapy ACT, Housing ACT and
Disability ACT.
• The rollout of the NDIS in the ACT is overseen by a
Project Board. This is made up of representatives from
Health, Education and Training and Community Services
Directorates, and the NDIA. It reports to the Minister for
Disability.
What is the ACT NDIS Taskforce? (continued)
 Expert Panel providing strategic advice
• An Expert Panel was set up to advise the Taskforce on
rollout of the NDIS and how it affects people with
disabilities, their families, carers and support providers.
What is the ACT NDIS Taskforce? (continued)
 Where can I find out more information if I want it now or
need it later?
• ACT Disability website
• This website is periodically updated.
What does the NDIS mean for OUR clients and
consumers and for us? (Discussion Points)
 Who are our clients and consumers?
 How much do they know about the NDIS?
 How will they be affected by the NDIS?
 Thinking about the differences between how things have
been and how they will be under the NDIS:
• Do we need to change how we work?
• Can we offer more?
• Should we offer less?
How to raise issues of concern
 How a person can raise issues of concern
 If someone has feedback or concerns the NDIA wants to
hear them.
 You can suggest participants and community members
raise feedback or concerns in the following ways.
 By email:
 Email to: [email protected]
How to raise issues of concern (continued)
 By making a phone call:
 The Disability Information Service: 02 6207 1086
 The National Disability Insurance Agency (NDIA): 1800 800
110
 TTY phone users: 1800 555 667 and ask for 1800 800 110
 Speak and Listen users phone 1800 555 727 and ask for
1800 800 110
 Internet Relay users connect to the National Relay Service at
relayservice.com.au and ask for 1800 800 110.
How to raise issues of concern (continued)
 By visiting the NDIA:
 The NDIA is located at two sites:
 212 Northbourne Avenue, Braddon 2612
 Opening hours: Monday to Friday from 9am to 5pm
 Nature Conservation House, Corner of Emu Bank and
Benjamin Way, Belconnen Town Centre 2617
 Opening hours: Monday to Friday from 9am to 5pm
How to make a complaint
 This link takes you to the NDIS Complaints Form.
 Complaints can be made through the NDIA office, by phone
or in writing including by email at [email protected].
 People not happy with an NDIA decision can ask for review.
This can be about access to NDIS, reasonable and necessary
support, or something else.
 The NDIA suggests a person first asks for reconsideration by
the person who made the decision.
How to make a complaint (continued)
 The next step is a letter or application for internal review to
the CEO, NDIA. This review is done by a person who was not
involved in the first decision.
 Finally, there is access to the Administrative Appeals
Tribunal which is a separate review that looks at decisions
by government agencies.
 The NDIA website has a section on Feedback, complaints
and reviews. This explains the options in more detail.
Information on advocacy support
 The Commonwealth Government has an advocacy service
for people with disability. It is called the National Disability
Advocacy Program.
 People with disability who have concerns about the NDIS
may be able to get advocacy support from this program.
Here is a link to more information about the National
Disability Advocacy Program.
 This link takes you to a series of YouTube videos by
Commonwealth government, which describe different types
of advocacy available.
Why is it important to know about where to
go with issues of concern? (Discussion Points)
 Do you know what to do if clients or consumers ask you
where to go to raise a concern?
 How might you help clients or consumers who have an issue
with the NDIS but do not know where to go with it?
 When do you think clients and consumers might need
advocacy support?
 How would you refer someone to advocacy?
NDIA Contact details
 On the internet: www.ndis.gov.au or ACT Community Services.
 By phone call:
 The Disability Information Service: 02 6207 1086
 The National Disability Insurance Agency (NDIA): 1800 800
110
 TTY phone users: 1800 555 667 and ask for 1800 800 110
 Speak and Listen users phone 1800 555 727 and ask for 1800
800 110
 Internet Relay users connect to the National Relay Service at
relayservice.com.au and ask for 1800 800 110.
NDIA Contact details - Mail
 Mail:
 National Disability Insurance Agency
 GPO Box 700
 Canberra ACT 2601
Visiting the NDIA
 212 Northbourne Avenue, Braddon
Opening hours: Monday to Friday from 9am to 5pm
 Nature Conservation House, Corner of Emu Bank and
Benjamin Way, Belconnen
Opening hours: Monday to Friday from 9am to 5pm
Where can I get more information on the
NDIS?
 Check the NDIA website at www.ndis.gov.au
 Phone the NDIA on 1800 800 110
 Visit the ACT NDIA Office in 212 Northbourne Avenue or at
Nature Conservation House, Belconnen
 See: What is the National Disability Insurance Scheme?
 See: ACT Taskforce “Transition to the NDIS”
 See: NDIS on ACT Community Services