Transcript Localization World Template

C2: Localization Core Competencies
Web-based In-Country-Review
Siemens Healthcare, Siemens Industry, OmniLingua Germany GmbH
Copyright © Siemens AG 2011. All rights reserved.
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens AG
Industry
Healthcare
Energy
Cross Sector
Industry Automation
Imaging & Therapy
Fossil
Power Generation
Clinical Products
Renewable Energy
IT Solutions
and Services
Siemens Financial
Services
Customer Solutions
Oil & Gas
Diagnostics
Service Rotating
Equipment
Drive
Technologies
Building
Technologies
Osram
Industry Solutions
Power Transmission
Mobility
Power Distribution
Siemens Corporate
Units
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens Healthcare
Worldwide presence
Issaquah
 US
Concord
 US
Elkhart
 DX
Deerfield
 DX
Los Angeles
 DX
Mountain View
 US
Llanberis Sudbury Berlin
 DX
 DX
 HS
Hoffman Estates
Marburg
Dublin
Oxford
(Chicago)
 DX
 DX  MR, MI
 MI
Erlangen/ Forchheim
Piscataway
 AX
 AX, XP, CT, MR, AU, RS, SY, OCS
 AU
 CV, CS
Flanders
Kemnath
 DX
 CV
Rudolstadt
Tarrytown
 CV
 DX
Heidelberg
Malvern
Madrid
 OCS
 HS

XP
Walpole
Cary
Goa
 DX
 CS
 CV
Knoxville
 MI
Bangalore
 HS, SY
Seoul
 US
Kyongju-si
 US
Suzhou
 AU
Wuxi
 CV
Shanghai
 CT, AX, CV
Shenzhen
 MR
Indonesia
 AU
Singapore
 AU
Divisions/ Headquarters
Major manufacturing sites
~48,500 employees worldwide*)
*) as of Sept. 30, 2009
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens Healthcare Sector SYNGO
We are a leader in imaging, therapy, and IT
Imaging IT
Angiography,
interventional
Radiology
Computed
Tomography
RIS/PACS
Magnetic
resonance
Molecular
Imaging
Oncology Care
Solutions
 Leading in new equipment market share
 Largest installed base
Innovation leader
 Best in profitability
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Editorial Depts.
(I, H, E)
Soft/HardwareDevelopment
Service / Support
Projects
Training
Marketing
Legal
Source-language content
Target-language content
Mail
Ordering Portal
Multiterm online
Online Machine
Translation
Customer Feedback Portal
Project Monitoring
Billing
CMS
Translation
Term
Machine
Memory
DB
Translation
Billing
Ordering
SAP
Translation
Suppliers
Partner
Translation Services
Siemens Depts
Siemens Industry
Localization Process Owner

Siemens Regional Companies
Verification
Translation
Translation

Language Content Experts
 
Externe Agencies / Translators
Translators/Verifiers
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens Healthcare
Regulatory Language Requirements
Internal Quality Requirement Guideline
Siemens Healthcare Quality Guideline
valid for Siemens Healthcare and affiliated Companies,
released by the Quality Steering Board:
Definition: Verification of the translation of instructions for use
Confirmation by review and provision of objective evidence that the translation
of the instructions for use corresponds in all respects to the instructions for use
in their original language, both regarding the content and specific applications.
This also includes evidence of qualification regarding medical requirements.
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens Verification
Roles & Tasks
Country representative (C-Rep):
 single point of contact
 assists the Business Units and the Authorized Translation Provider
 responsible for acquiring & announcing verifiers in the country for verification
of product-related information/documentation (including software)
 coordinates all necessary commercial and process-related clarifications
Verifier:
 native speaking application specialists (or physicians or technologists)
 with adequate knowledge in the original language and the target language,
 with good knowledge of the appropriate application-specific terminology,
 with overall knowledge of Siemens equipment
Translation Services:
Organization which is qualified and authorized by the Siemens Healthcare
Units to handle translation and verification activities
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens requirements
Process
Ability to:
 better manage, schedule and control verifiers, the verification process and
progress of verification projects

for multiple verifiers to work on content simultaneously

for verifiers to view validated terminology (especially important when multiple
verifiers work on the same content)

easily handle projects with a large number of files

work online and offline (according to corporate restrictions)

be user-friendly, easy to learn with clear instructions

include features required by QA and Regulatory such as verification task sign
off, assessment and categorization of errors
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Siemens requirements
Technical
Abillity to:
 support a variety of structured and unstructured file formats

provide a formatted preview mode

connect to CMS and TMS systems

support sign-off templates for verifiers

support advance project scheduling and verifier assignment / reassignment
based on verifier availability

facilitate verifier selection through classification of verifiers based on areas of
expertise

provide an overview of projects, costs, timeframes, status

generate a variety of reports (action history, log reports)
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
OmniLingua Germany GmbH

Localization service provider to Siemens Healthcare in the US since 1995 and in
Europe since 2003

All Localization Service Levels provided into 42 languages

Technology solutions provided as an integrated part of our localization
management service: we do not sell technology tools or development services.

Experienced IT developers on staff, as customized technology development is a
major service focus at OmniLingua

Agile software development approach with Scrum project management
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Verification Process
Pain Points 1

An essential workflow step often mandated by regulatory authorities

Main value of verification is the input of corporate product and marketing
knowledge

Verification is usually performed by product managers, application
specialists, sales people and others in addition to their normal workload

Verifiers are not linguists and often do not refer to existing reference
material, glossaries and TMs

Additional work is required to update TMs with all verifiers changes and to
incorporate verifiers feedback into other ongoing projects
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Verification Process
Pain Points 2
 Intransparent and time consuming verification process
 Lack of overview or control of verifiers and the verification process
 No Standard Input Format (annotated PDF, MS Word documents with or
without tracked changes etc ..).
 Incorporation of verification changes is usually a time-consuming process:
- verified files are sent to translators for review
- A feedback loop is initiated if translators disagree with verification
changes (errors and inconsistencies may be introduced)
- Approved changes are incorporated in final and bilingual files
- TM is updated
- LSP performs additional QA checks
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
OmniLingua
Process improvements 1

Better scheduling, management and overview of reviewers, review process
and projects

Fulfilling internal requirements set by QA and Regulatory

Ability to integrate into existing workflow and to connect with existing IT
environment and systems (CMS, TMS) at client’s side

Supporting multiple file formats and use of TM and terminology information
within the same verification tool kit
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
OmniLingua
Process improvements 2

Process simplification through direct incorporation of verification changes into
final files and automatic TM updates

Automated generation of change reports for evaluation and control of the
implications of verification changes

Ability to comment or reject verification changes

Automated and transparent commenting workflow between client, verifier, LSP
and translator

Guaranteed access of all verification participants to correct source and target
files and reference material
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
OmniLingua
Process improvements
Part of the described process and many technical improvements have
already been implemented for over 4 years now by OmniLingua in the US
for Siemens Healthcare
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT (Siemens Online Verification tool)
Workflow: select files for verification
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT–Workflow: verifier’s view on the content
Translated version to check
English version to compare
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT-Workflow: verifier checks the terminology use
Terminology check (here: Medicamento)
-> Verifier connect & look into the TM & Glossary
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT-Workflow: Integrated QA summary report
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT-Workflow: Check final verification report
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT-Workflow: check verification completion status
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
SOVT-Workflow: Check verifier’s availability & select verifier
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Targeted results for Siemens
 Reduction of verification cycle time
 Reduction of verification costs
 Better communication between all verification participants
 Better documentation of verification changes (full audit trail)
 Efficient incorporation of changes into CM & TM systems
 Transparent workflow status
 On time deliveries
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
The world is our home. Thank you for your attention!
Questions, Fragen, Preguntas,問題,问题, …?
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli
Contacts
Dr. Brigitte Herrmann
Senior Expert (Software Localization & Technical Communication)
Siemens AG - Germany, Healthcare Sector / Imaging & Therapy /
SYNGO Marketing Define Usability (H IM SY MK D USE)
E-mail: [email protected]
Melanie Ehrlich
Head of Localization Project Management
Siemens AG, Germany, Industry Sector / Industry Automation Division/
Control Components and Systems Engineering
E-mail: [email protected]
Michael Oettli
Managing Director European Operations
OmniLingua Germany GmbH
E-mail: [email protected]
Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli