Transcript Kindred Management Conference

ABUSE PREVENTION
Kindred
Healthcare’s Policy
It is Kindred Healthcare’s goal that every resident at a Kindred Healthcare
Corporation Nursing Facility will be treated with respect and dignity by
caregivers or employees. Each resident has the right to be free from verbal,
sexual, physical and mental abuse, corporal punishment, involuntary seclusion,
misappropriation of their property.
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Types of Abuse:
Verbal Abuse
Sexual Abuse
Physical
Mental Abuse
Involuntary Seclusion
Misappropriation of Resident Property
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Components of An Abuse Prevention Plan
Screening
Training
Prevention
Identification of Resident Abuse
Investigation
Protection of a Resident During an Investigation
Reporting and Response
Documentation & follow up
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SCREENING
Reference checks
Securing verification of current licensure,
registration or certification (checking the Nurse Aide
Registry)
Conducting criminal background checks and
fingerprinting as applicable
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TRAINING
•What constitutes abuse, neglect, and misappropriation
•How to report their knowledge related to allegations
•How to recognize signs & symptoms of burnout
•Appropriate interventions to properly manage aggressive
or other behavioral issues.
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SIGNS & SYMPTOMS OF BURNOUT
Overly emotional/crying several times a week
significant negative change in work performance
Acts like a loner, isolated, poor peer support
Feels overwhelmed, drowning in their life’s problems
Misses work often
Suddenly becomes rude or disrespectful
Believes that the residents are the cause of their
problems
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Responses to Aggressive Behavior
•Verbal & Physical
•Sexual Aggression
•Mental Aggression
•Misappropriation of Resident Property
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PREVENTION
Grievance Procedure
Posting of appropriate telephone numbers
Company compliance toll-free number
Ombudsman telephone number
State Reporting/Concerns Division number
Analysis of specific characteristics of the Center that are
part of a prevention plan
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Identify patterns or trends in the following systems:
Skin reports
Quality indicator reports
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DO NOT bath the resident before the examination.
 Preserve the bed lines and clothing.
Notify the Administrator, Director Nursing Service and
Social Services.
The Administrator/designee will notify the police and
appropriate state agencies.
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Protection of a Resident During an
Investigation
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A staff member(s) implicated in an abuse/neglect situation,
regardless of discipline, will be:
•Immediately rescheduled from any resident contact
•Interviewed and version of event documented
•Suspended pending Investigation results
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Pending completion of an investigation, appropriate follow up
may include:
•Re-education
•Oral or written warning
•Suspension, or
•Termination
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