Transcript Welcome! [www.salvationarmy.org.au]

Welcome!
Agenda/Topics to Be Covered
Salvo Values & Crossroads Vision
History of Crossroads & Relationship to Rest of TSA
Who’s who
Program Overview
IT
Getting Help
Required paperwork
Summary
Salvation Army Values
Human dignity
Justice
Hope
Compassion
Community
Crossroads Mission
Crossroads Youth and Family Services supports
individuals and families; upholding their dignity,
working to increase their social inclusion and
economic opportunities, and advocating for initiatives
that create a just community.
Program Overview
Crossroads Youth and Family Services is a network of
adult, youth and family homelessness and other
support and counselling services.
Crossroads Youth and Family Services are located
across the North-West metropolitan region and the
city, with the main office being located at 2/828
Sydney Road, Coburg North.
Who’s Who
CROSSROADS YOUTH & FAMILY SERVICES
GENERAL MANAGER
(Noelle de Clifford)
CHAPLAINCY TEAM
SNR OPERATIONAL SUPPORT MANAGER
(Viv Watson)
SENIOR MANAGER
Counselling & Community
Support Services
SENIOR MANAGER
Family & Community Capacity
Services
(Carmen Faelis)
(Janet Jukes)
MANAGER
Youth Housing
& Support
MANAGER
Youth Support &
Development
MANAGER
Melbourne
Counselling
(Paul Hogan)
(Michelle Hall)
(Tim McCorriston)
Tranmere Street
Youth Refuge
Transitional
Support &
Accommodation
for Young People
Leaving Care
Early School
Leavers
Youth
Transitional
Support
Chill Choose
Change
Reconnect
Intensive Case
Management
MANAGER
Mary Anderson and Family
Housing & Support
RESEARCH
PROJECTS
COMMUNITY
DEVELOPMENT
Reception
&
Admin
Support
MANAGER
Network
Tenancy &
Property
(Warren
Hutchinson)
Team
Leader
Team
Leader
Team
Leader
Financial
Counselling
Currawong
Sexual
Assault
Counselling
(Bernie Rowe)
(Gayle Reeve)
Gamblers
Help
Generalist
Counselling
OPERATIONAL
SUPPORT
MANAGER
Family Violence
Service
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Crisis
Transitional
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Outreach
24/7 After
hours Service
Family Housing and
Support Service
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Hume & Moreland
Sunbury
Moonee Valley
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Brimbank
Community
Gardening
Developing
Local
Capacity
Youth Homeless Services
Tranmere St Youth Refuge
Also known simply as T Street, this is a crisis accommodation
program for young people, between the ages of 15 –21
years, who are experiencing homelessness.
Transitional Support & Accommodation (TSAY)
A medium-term transitional housing program for young people
between the ages of 16 to 25 years who are experiencing
homelessness.
Leaving Care
A support and accommodation program for young people
leaving statutory care who have limited support options.
Intensive Case Management
A work force capacity-building program targeting
Homelessness Service System caseworkers engaged with
young people.
Youth Support & Development
Early School Leavers
Works with young people referred through Juvenile Justice
who are aged under 15 and disengaged from school.
Youth Transition Program
An assertive outreach model that assists disengaged young
people aged 15 to 19 to obtain a sustainable education,
training or employment option in the Inner North (Yarra,
Darebin, Moreland) and Hume/Whittlesea LLEN
Reconnect
A Commonwealth funded program that aims to prevent youth
homelessness by improving young people’s connection with
their family, school and community.
Melbourne Counselling
Located in Bourke St Melbourne
Counselling services including:
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Gamblers Help
Financial Counselling
Generalist Counselling
Currawong Sexual Assault Counselling
Mary Anderson Family
Violence Service
Crisis Refuge Accommodation – 14 crisis units
dispersed in NW Metro Melbourne
Transitional Accommodation & Support
Outreach Support
24/7 After-hours service
Crisis Advocacy Resource Centre
Family Housing & Support
Transitional support and accommodation for Families
who are homeless or at risk of Homelessness in:
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Hume & Moreland
Sunbury
Moonee Valley
Brimbank
Asylum Seeker Support and Accommodation in
collaboration with Hotham Mission & Red Cross.
Private Rental Support Program
Research Projects
Current Research Projects Include:
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Outer North Project – to be undertaken in Partnership with
Melbourne Uni the project aims to address emerging issues in
communities in the Northern growth corridors of Metropolitan
Melbourne by contributing to knowledge around the impact of
demographic change in local areas and building a picture of
some of the common themes which contribute to social
cohesion and interconnection between the disparate
communities.
Homeless Children – a study, in partnership with Council to
Homeless People that explores the impact of homelessness on
children through interviews with children.
Evidence-Informed Case Management Practice for
Homeless Persons Agencies – a study that seeks to provide
a contemporary and evidence informed insight into case
management practices in the homelessness sector. This project
is an AHURI research project managed by Hanover.
Community Development
Community Development @ Crossroads has involved
taking a leading role in promoting the use of
Community development strategies across Melbourne
Central Division Networks.
Specifically this has included:
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participation in the development and delivery of Community
Development training with Westcare
the promotion of CD initiatives/partnerships between
Crossroads and local corps including, Preston & Plenty Valley
community inclusion project & Stepping Stones project
participation in Whittlesea Community Futures Project
the development of a research partnership with University of
Melbourne in the Social investment
Gardening for Growth
A community gardening program that currently has 5
community gardens at the Plenty Valley Salvation Army Corps,
Mater St Garden in Collingwood and smaller gardens at the
Anchorage Men’s Hostel, The Bridge in St Kilda, and Westcare
VCAL Program in Sunshine.
The Gardens aim to engage the local community and clients of
The Salvation Army.
The program has evolved to incorporate program development,
new garden construction, community education, promotion of
sustainable gardening, and community development.
Admin Support
The crossroads Administration Team currently consists of a
Senior Operational Support Manager, an Operational Support
Manager, Administration Coordinator and one Administration
Support Worker located at the Crossroads North Coburg site.
Two other Administration personnel work offsite, one at Family
Housing and Support and the other situated with the Melbourne
Counselling Service in Bourke Street.
The Senior Operational Support Manager and the Operational
Support Manager consult with Crossroads Program Managers in
regard to budget preparation and the financial monitoring of all
program areas.
The Crossroads Administration Team are responsible for a
number of functions across the network including the payment
of all accounts, staff personnel records, property and vehicle
matters etc to name a few and ensure all administration
functions comply with the official THQ & DHQ processes.
Network Tenancy & Property
Crossroads Y&FS is accommodates, family housing, family
violence and youth homeless program clients in properties that
the Salvation army owns and Crossroads Manages.
This position provides site, property and tenancy management
for clients who are accommodated in our properties.
Some duties include:
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Coordinating repairs and maintaining the properties to a high standard
Ensuring that relevant legislation is adhered to including the Residential
Tenancy Act.
Furnish properties to the required standard and within budget
Complete tenancy agreements, condition reports and other documentation
related to tenants moving into and out of a property
Monitor collection of rent
A Tenancy and Property management procedure is available on
the Crossroads IntraNet and incudes all the forms, procedures
and links to relevant standards and legislation.
Network Chaplaincy Services
The Salvation Army is committed to providing a holistic
response (physical, social, emotional and spiritual) to individual
needs. Spiritual support is provided by our chaplaincy services.
Salvation Army Chaplains are skilled listeners who respect the
religious traditions of those who seek help.
Chaplains can work with staff and clients.
The highest level of professional confidentiality can be expected
when you speak to a chaplain.
Chaplains are here to provide:
Someone to talk to when you are upset, worried or anxious
Support in times of crisis
An advocate when you need it
A point of contact when you don’t know who to talk to
Celebrant services for weddings, funerals and other significant life
events.
Relationship to Rest of
The Salvation Army
Crossroads Youth and Family Services is a network of
programs within the Melbourne Central Division of
the Salvation Army’s Australian Southern Territory.
The Salvation Army’s Australian Southern Territory
includes Victoria, Tasmania, South Australia, Western
Australia and the Northern Territory. Territorial
Headquarters (THQ) is based at Mont Albert.
Melbourne Central Division
Melbourne Central Division (MCD) covers the area of
Metropolitan Melbourne which is west of Glenferrie
Road.
Divisional Headquarters is located at 1/828 Sydney
Road North Coburg.
Melbourne Central Division is led by the Divisional
Commander.
History of Crossroads
Crossroads began in 1978 with the development of a
youth refuge (Fitzroy Homeless Youth Program-Tranmere
Street refuge). From the refuge Crossroads pioneered
responses in crisis care and referral, employment
opportunities and supported accommodation to homeless
people.
These programs further evolved throughout the 80’s and
into the 90’s.
In 1997 Crossroads Housing and Support Network split to
become a number of networks, some of which are still in
existence; e.g. the St Kilda Crisis Centre and Adult
Services.
History of Crossroads (cont.)
Fitzroy Homeless Youth Program (Tranmere Street
refuge), was established in 1978.
TSAY (Transitional Supported Accommodation for Youth)
was established in 1979.
Family Housing was established in 1992. Crossroads
Jacana commenced operation in 1995
Crossroads Currawong Service was established in 1995.
Mary Anderson Family Violence Service originated from
Hope Hall,established in 1887, as the original Salvation
Army Women’s shelter. It evolved into Mary Anderson
Lodge (a refuge) and in 2005 to it’s present form – a
dispersed unit refuge and outreach Family Violence
Service for women and their children.
Operating Hours
Your Team Leader will be able to inform you about
the hours of operating within your program.
Crossroads Youth and Family Services office hours
are Monday to Friday 9.00am to 5.00pm
Organisational Expectations
Crossroads Youth and Family Services expect that
you will help to maintain a working environment that
is productive, positive, enjoyable, safe and free from
harassment and discrimination.
Crossroads policies and procedures are listed on the
IntraNet which your line manager will show you as
part of your orientation.
All employees should uphold the aims and objectives
of the Salvation Army in caring for the needy and
vulnerable, respecting the rights of each to personal
safety, respect, dignity and well being.
IT
Your Team Leader/Program Manager will inform you
about how to:
 Gain computer access.
 Log onto the Extranet & Crossroads IntraNet
 Log onto Email;
and what is on
 Remote Access
 G/H Drives
Getting Help
Crossroads IntraNet has been developed for network
staff and contains the following information:
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Network Information.
Descriptions of programs.
Policies and procedures.
Staff and program forms.
Induction Information
Contact Names and information for all programs
Getting help (cont.)
Security and keys.
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Your Team Leader will give to you your keys and let
you know the security codes for your site.
If you are to be located at Sydney Road, North Coburg
you will receive these from Admin staff.
Required Paperwork
As part of your induction you will need to complete
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Tax and other forms (first day)
Payroll requirements (first day)
Police & Working with Children Checks (first week)
Proof of Qualifications (first week)
Proof of Eligibility to work within Australia (within 14
days)
Induction Program documentation (over first months
with your manager)
Summary
We hope your employment with Crossroads is positive and
participatory, where you are able to apply skills and
knowledge that you bring to your role in a meaningful
way, and where your contribution to the organisation will
be welcome and respected.
You are reminded to promptly return all paper work to
your Team Leader/Program Manager as soon as is
practical.
Please contact your Team Leader/Program Manager for
any additional information about anything covered in this
presentation .