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Autonomic Computing Round Table David B. Bartlett, Director of Autonomic Computing The Westin St. Francis 4/5/05 © 2004 IBM Corporation Our Current Business Environment Global marketplace Economic volatility and financial scrutiny Reduced product cycles Regulations and standards Industry consolidation Complexity Compliance Speed of Change Cost 2 Our Current Business Environment Global marketplace Economic volatility and financial scrutiny Reduced product cycles Regulations and standards Industry consolidation Focus on core competencies and innovation Increase business flexibility and efficiency Provide continuous global operations Grow revenue while reducing costs Accelerate time to market Sense and respond to change rapidly 3 The new on demand era Definition: An on demand business is an enterprise whose business processes—integrated end-to-end across the company and with key partners, suppliers and customers—can respond with flexibility and speed to any customer demand, market opportunity or external threat 4 Autonomic Computing © 2003 IBM Corporation Automation and integration of business processes increase business responsiveness Example: Mortgage Loan Process External Credit Check Mortgage Application Mortgage Proposal Processing STOP Reject Notification STOP H Business Environment L Review Application OK? Evaluate Credit Score Y Credit Score M N STOP Evaluate Risk Risk Score H Internal Credit Analysis L Business process reengineering from 1 week to 30 minutes 5 Autonomic Computing © 2003 IBM Corporation Automation and integration of business processes increase business responsiveness Example: Mortgage Loan Process External Credit Check Mortgage Application Mortgage Proposal Processing STOP Reject Notification STOP H Business Environment L Review Application OK? Evaluate Credit Score Y Credit Score M Evaluate Risk N STOP Risk Score H Internal Credit Analysis L Business process reengineering from 1 week to 30 minutes … but the IT environment complexity may be a hurdle to business responsiveness IT Environment IT processes can take days (e.g. problem management, system configuration, …) 6 Autonomic Computing © 2003 IBM Corporation As businesses adopt the on demand business model, they increase their responsiveness to the market but place more pressure on IT Time to Respond IT responsiveness Business expectation of IT responsiveness Evolution to on demand 7 Autonomic Computing © 2003 IBM Corporation Autonomic computing helps companies focus less on managing technology and more on building an on demand business Time to Respond Business expectation of IT responsiveness IT responsiveness Evolution to on demand 8 Autonomic Computing © 2003 IBM Corporation How can one improve the management of predictable and unpredictable events that can impact the ability to deliver the service expected? Economy Merge & Acquisition Regulation compliance Entering new markets Business partners External Credit Check Mortgage Application Suppliers Review Application OK? N STOP Business rules Security Mgt user admin Y Internal Credit Analysis H Mortgage Proposal Processing STOP H L Reject Notification STOP Business Environment SLA New application Workload increase Cost reduction Availability Mgt Change Mgt Workload Mgt Performance Mgt Financial Mgt Terrorism Security Mgt intrusion detection Virus 9 Autonomic Computing Customers Evaluate Evaluate RiskL Credit M Risk Credit Score Score Score Asset Mgt Earthquake Competitive pressure HW failure IT Environment Problem Mgt Configuration Mgt Application logic error SW upgrade IT Mgt Processes New HW © 2003 IBM Corporation Self-Managing Autonomic Technology is what enables an infrastructure to adapt to unpredictable conditions, allow for continuous tuning, prevent and recover from failures, and provide a safe and secure environment. External Credit Check Mortgage Application Review Application OK? N STOP Security Mgt user admin Y Internal Credit Analysis H Mortgage Proposal Processing STOP Evaluate Evaluate RiskL Credit M Risk Credit Score Score Score Availability Mgt Change Mgt H L Reject Notification STOP Business Environment Workload Mgt Performance Mgt Asset Mgt Security Mgt intrusion detection 10 Autonomic Computing Financial Mgt IT Environment Problem Mgt Configuration Mgt ITIL based Processes © 2003 IBM Corporation Focus More on your Business - Less on Managing Technology Self-Managing Autonomic Technology is what enables infrastructures to: Adapt to unpredictable conditions Continuously tune themselves Prevent and recover from failures Provide a safe environment Providing customer value Increased return on IT investment Improved resiliency and quality of service Accelerated time to value 11 Autonomic Computing “IBM’s autonomic computing initiative will become its most important crossproduct initiative (as the foundation of On Demand Business).” © 2003 IBM Corporation Autonomic Computing Strategy IBM led Co-creation and thought leadership Lead an industry wide open standard initiative to reduce the cost and complexity of managing IT systems. – Engage with major IT vendors and standards organizations to drive standards approval – Engage with business partners and industry leaders to drive AC adoption in market – Get industry value of AC recognized and supported by key influencers Work across IBM and business partners to: – Progress industry wide workgroups on standards – Deliver integrated and consumable AC architecture – Develop AC common technologies and drive their integration into IBM and BP products 12 Autonomic Computing © 2003 IBM Corporation Co-creation and Thought leadership must occur on many levels Target groups Thought leader Market leader Financial Product leader CEO Opinion leaders National/business media Government/NGOs Peers Analysts Business Media Topics Market issues Client business development Education, work-force Macroeconomic issues Partnerships Distribution, sales Channel Business advantages, ROI Owners Investors Financial communities Company performance Financial information Major news relevant to financial community IT-personel Technology media Users Standards Functionality, user friendliness New features Burson-Martsteller 2004 13 Autonomic Computing © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture Define a base reference architecture which creates a common language and design for autonomic computing Products delivering autonomic features Deliver products with built-in autonomic capabilities Autonomic Computing Common Components Open Standards Develop common components that provide for an open framework for the industry Create and leverage open standards for autonomic computing 14 Autonomic Computing © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture Blueprint Autonomic Computing Control Loop Autonomic Computing Architecture Products delivering autonomic features Autonomic Manager Analyze Monitor Autonomic Computing Common Components Open Standards 15 Autonomic Computing Sense Plan Knowledge Execute Respond WWW © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture Products delivering autonomic features Autonomic Computing Common Components Open Standards 16 Autonomic Computing Eclipse based tooling Common Base Event schema Solution installation schema © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture Products delivering autonomic features Management Engine Installation Autonomic Computing Common Components Problem Determination Provisioning Workload Mgt Admin Console AC Toolkit Log/Trace Analyzer Generic Log Adapter Solution installation & dependency checking Common Console Autonomic Management Engine Open Standards 17 Autonomic Computing © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture Products delivering autonomic features Autonomic Computing Common Components Open Standards 18 Autonomic Computing IBM Solutions Tivoli Provisioning Mgr SAN Volume Controller products with 415+ AC features IBM Partner solutions Cisco Bus Ready Data Ctr IBM Cisco Sentry Security Solution Installshield & Zero G AC Soln Install Singlestep Unity AC AME and many more… © 2003 IBM Corporation Autonomic Computing Self-Healing Systems Feedback Adapters Applications Database Call Home Application Server Knowledge Configuration Servers Adapters Storage Devices Networks 19 Autonomic Computing Common Base Event Symptom Service Policy Repository © 2003 IBM Corporation ”Improving the quality of our log data has been key to the resolution of service outages. The Common Base Event together with best practices for implementation will allow us to standardize this across our applications. Problem determination of service outages takes an unpredictable amount of time, and can take from hours to days – or weeks if we need to write analysis tools. The Log Analyzer has demonstrated that it can be used in this process to consistently generate first pass causal analysis of logs in less than an hour, and should also assist with proactive activities to prevent failures from occurring.” Mike Dewey, Head of Deployment Standards, Reuters “IBM’s Problem Determination toolkit Log Trace Analyzer provided eBay a simplified, common and integrated tool that helped us to more effectively manage log analysis and problem determination for our online market place infrastructure. In the problem data collection process we reduced the time by 60%, which will reduce overall problem determination and resolution time.” Mark Hydar, Manager, Enterprise Systems Management, eBay 20 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Levels Measured by: Depth of implementation Scope of implementation Service Flows based on ITIL 21 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 3 levels from a C-level business value context Dynamic business policy-based management Autonomicon demand infrastructure mgmt Adaptive Predictive Managed Basic System monitors, correlates and takes action Cross-resource correlation and guidance Systems management Centralized tools, manual actions Resource management Manual analysis and problem solving Levels Measured by: Business Solutions Business Benefits 22 Autonomic Computing © 2003 IBM Corporation Federated Department Stores Leverages Latest Technology Self-Managing Autonomic Technology enables dynamic provisioning < CIO > TECHNOLOGY IT Benefits IT Requirement CIO IT Challenges • Dynamic computing • Optimize usage of IT • Improved IT capacity on-demand resources resource • Meet SLAs based on • Avoid availability utilization impacting • Increasing ROI on application business priority reconfiguration IT investment errors • Increase business application availability and security Levels of AC Enablement BUSINESS CIO Business Challenges • Handle peak demand without incurring cost to build infrastructure for seldom needed peak conditions Systems Management Business Requirement Business Benefits • Increase revenue • Enhanced from online customer buying shopping experience improves • Streamline and integrate the customer loyalty advertising business while increasing process across all sales Federated brands • Fix unsatisfying • Consolidate LOBs user experience, on single eroding sales and advertising the bottom line application without • Contain escalating added IT investment costs associated with over-capacity and underutilized resources Resource Management 23 Autonomic Computing © 2003 IBM Corporation Federated Department Stores Captures New Business Opportunity Self-Managing Autonomic Technology enables expansion into new market opportunities < CIO TECHNOLOGY IT Benefits IT Requirement CIO IT Challenges • Dynamic computing • Optimize usage of IT • Improved IT capacity on-demand resources resource • Meet SLAs based on • Avoid availability utilization impacting • Increasing ROI on application business priority reconfiguration IT investment errors • Increase business application availability and security > Levels of AC Enablement Business Management Systems Management Resource Management 24 Autonomic Computing BUSINESS CIO Business Challenges • Handle additional business applications rapidly and peak demand without incurring incremental costs Business Benefits Business Requirement Increase revenue from online shopping Streamline and integrate the advertising business process across all Federated brands Consolidate LOBs on single advertising application without added IT investment • Enhanced customer buying experience improves customer loyalty while increasing sales • Fix poor user experience, eroding sales and profits • Contain escalating costs associated with overcapacity and underutilized resources © 2003 IBM Corporation www.ibm.com/autonomic End of Deck 25 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Characteristics: Multiple sources of system generated data Skills: Requires extensive, highly skilled IT staff Benefits: 26 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Characteristics: Consolidation of data and actions through management tools Skills: IT staff analyzes and takes actions Benefits: Greater system awareness, 27 Autonomic Computing improved productivity © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Characteristics: System monitors, correlates, and recommends action Skills: IT staff approves and initiates actions Benefits: Reduced dependency on deep skills, faster/better decision making 28 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Characteristics: System monitors, correlates and takes action Skills: IT staff manages performance against SLAs Benefits: Balanced human/system interaction, IT agility and resiliency 29 Autonomic Computing © 2003 IBM Corporation The evolution to Autonomic Computing 5 levels as a context to provide a roadmap to move forward today…. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Characteristics: Integrated components dynamically managed by business rules/policies Skills: IT staff focuses on enabling business needs Benefits: Business policy drives IT management, 30 Autonomic Computing business agility and resiliency © 2003 IBM Corporation Levels of Autonomic Computing Regardless of where YOUR infrastructure is today, autonomic technologies can move YOU forward. Autonomic Adaptive Predictive Managed Basic Dynamic business policy-based management System monitors, correlates and takes action Cross-resource correlation and guidance Centralized tools, manual actions Manual analysis and problem solving Technology Proof of Concepts Product Implementations Autonomic Innovation Workshops Autonomic Readiness Engagements 31 Autonomic Computing © 2003 IBM Corporation Today’s IT environment is increasingly complex and costly to manage Increased number of end-points Mobile Devices Increased integration Intranets RFID tags Heterogeneous Platforms Databases IT Moore’s law Networks DMZ Web Site Value Chain Extranets Routers Application Servers Transactions Legacy Systems and Applications …staff and ongoing costs associated with maintaining IT systems, represents the largest portion of IT spending — about 70 percent of overall IT spending in the typical enterprise… Gartner Large enterprises are dissatisfied with the reduction in IT operational costs and complexity that they expected would accompany improvements in operational efficiency. 32 Autonomic Computing © 2003 IBM Corporation IBM Autonomic Computing Structure Autonomic Computing Architecture 33 Autonomic Computing Autonomic Computing Architecture Blueprint Autonomic Computing Control Loop © 2003 IBM Corporation Self-Managing Autonomic Technology: System intelligence for the on demand business Autonomic Manager Diagnose Symptom Delegate Analyze Assess Impact Delegate Plan Delegate Sense Symptom Delegate Monitor Sense Knowledge Execute Plan Action Take Action Respond WWW 34 Autonomic Computing © 2003 IBM Corporation