Support Model Rollout

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Transcript Support Model Rollout

Capability Set - Bullet
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Common Community Problems
 Too Much Information
– Institutions have to SPAM their faculty and students
– Too many online sources of information – most with unique
passwords
 Too Little Communication
– Services offered only in-person during normal business hours
– Distance and commuter students disconnected from the community
– Under-utilized mentors, advisors, and students communities
 Learning without Personalization
– Online learning communities lack unique look and feel
– Disciplines are unique but online learning is the same
 Commerce Mayhem
– Many departments have no online purchasing of required academic
products and services
– Departments have dozens of distinct insecure, complex and costly
solutions
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Bb Community System
Capability Set by : Category
CONNECTIONS
PERSONALIZATION
E-COMMERCE
ADMINISTRATION
Community Building Tools
Portal Web Services
Channels / Modules
Role-based Info Delivery
Multi-Institution Mgmt
Wireless / PDA
e-Commerce
e-Marketplace
Enterprise Scalability
Multi-Language Support
System Integration
Standards
Building Blocks
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Bb Community System
Capability Set by : Benefit
ANYTIME ANYWHERE
ACCESS
INSTRUCTOR
EFFICIENCY
Portal Web Services
Multi-Institution Mgmt
Wireless / PDA
e-Commerce
e-Marketplace
Enterprise Scalability
Multi-Language Support
Standards
Building Blocks
System Integration
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ACCESS TO HIGH STUDENT CENTERED
QUALITY CONTENT
LEARNING
Channels / Modules
Role-based Info Delivery
Community Building Tools
Connections
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Community Building Tools
 Campus organizations
 Student or faculty
associations
 Community website
creation
 Community
communications
 Development and
management can be
assigned to individual
users or groups.
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Portal Web Services
 Self-contained portal
and/or service provider
to multiple institutional
portals
 Central point of access
for academic and
administrative activities
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Channels / Modules
 Deliver regularly
updated headlines and
content to users
 Individual users can
customize their
personal web pages
 Availability of modules
is role-based
 Deliver over 100
modules and channels
 Build an unlimited
number of additional
ones
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Personalization
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Role-based Information Delivery
 Targeted delivery of
information and
content based on
institution role
including:
– Portal tabs
– Modules
– Channels
– Tools
– Courses
– Organizations
An undergraduate student,
a Biology undergraduate student,
a faculty member,
or faculty on another campus.
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Multi-Institution Branding and Management
 Each schools can be
given their own domain
and look-and-feel
 Each department can be
given their own domain
and look-and-feel
 Each group can be given
their own domain and
look-and-feel.
 Delegated Administration
allows System Admins to
assign administrative
tasks to various
individuals or groups
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Wireless / PDA
 Access course and
portal information
through a wireless
device or a PDA
 Offline viewing of
– Announcements
– Calendar items
– Tasks
– Grades
– Content
– other information
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e-Commerce
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e-Commerce
 Charge for items via a
student’s campus card or
credit card including
– Services
– Events
– Merchandise
– Courses
– Organization
membership
– Other items
 View their one-card
account balance,
transaction history, and
deposit funds (when
using Bb Transaction
System)
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e-Marketplace
 Online storefront
 Accepts Visa /
MasterCard / Discover
/ AMEX and campus
one-card
 Create unified online
campus shopping
environment
 Delegate to multiple
vendors
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Administration
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Enterprise Scalability
 Proven ability to scale
to hundreds of
thousands of active
users
 Supports additional
application servers to
allow the implementation
to grow with adoption
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Multi-Language Support
 Enables institutions to
run multiple languages
on the same system
 Supports foreign
language courses and
students
 Supports most
European Languages
as well as multi-byte
character sets such as
Japanese and Chinese
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System Integration
 Integrates with:
– Student information
systems
– Authentication
systems
– Back-office systems
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Standards
 System interoperability
(IMS, SIF, OKI, etc.)
 Content specifications
(IMS, SCORM, NLN,
etc.)
 Privacy (FERPA)
 Accessibility (Section
508)
 Metadata (IMS, Dublin
Core, etc.)
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Building Blocks (Open APIs)
 Free software
development kit (SDK)
 Documented application
programming interfaces
(APIs).
 Create new functionality
or integrate external
systems with
Blackboard products.
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