Transcript Helix - St. Louis Community College

Blackboard: A Comparison of
Faculty and Student Perspectives
Patricia A. Suess, Ph.D.
Jyoti Pande, Ph.D.
Abby Deshane
Dorrine Bergjans
Irina Shirer
St. Louis Community College
Objectives of the Session
• To share our findings of two surveys of
Blackboard use, specially as a tool of
teaching and learning
• To share implications and lessons
learned for faculty, trainers and IT
professionals
• Share best practices within this group
A Comparison of Faculty and
Student Perspectives
2
St. Louis Community College
Profile
St. Louis Community College is the largest community college district in
Missouri and one of the largest in the United States.
Fall 2007 -- 24,567 college credit students. Continuing education
enrollments bring the total number of students served to
approximately 65,000 per semester. Faculty: 420 full-time, 1,227
part-time.
STLCC offers 11 college-transfer options and more than 90 career
programs in the areas of art and design, business, civil and
community service, engineering and technology, health and office
professions; we also offer continuing education, developmental, and
business/industrial training programs.
Following a visit in January 2008 by the Higher Learning Commission,
the college was granted continued accreditation until the year 2018.
A Comparison of Faculty and
Student Perspectives
3
St. Louis Community College
Profile
• STLCC provides access to our programs with four main
campuses strategically located throughout the St. Louis
Metropolitan area, from the very north in Ferguson at the
Florissant Valley location, to the city's central corridor at
Forest Park, to the southwest area of the county at the
Meramec campus, to the bourgeoning West County area
at our new Wildwood campus which opened in August
2007.
• The college also operates three education centers
throughout the service area and offers courses and
programs at numerous area high schools, community
centers, libraries, churches, hospitals and museums.
A Comparison of Faculty and
Student Perspectives
4
St. Louis Community College
Profile: Locations
FV
MC
FP
WW
A Comparison of Faculty and
Student Perspectives
5
Background and Survey
Implementation
• The College Instructional Delivery and
Technology Advisory Group (CIDTAG), a
district-wide group of faculty, technical staff and
instructional designers was formed in December
2006; sponsored by the Vice-Chancellor of
Technology.
• The College adopted Blackboard in the year
2000 and a survey of end-user needs and
recommendations for future services was
necessary.
• Surveys were conducted using the survey tool
“Student Voice” licensed by the college.
A Comparison of Faculty and
Student Perspectives
6
Survey Implementation
• In Fall 2007 separate surveys were
administered to all STLCC full-time and
part-time faculty and students.
• Faculty survey was sent via college email
and student survey was inserted in all
Blackboard courses.
• There were 324 faculty respondents
(19.7% return) and 1,752 student
respondents (7.1% return*).
A Comparison of Faculty and
Student Perspectives
7
Demographics Comparison
Response Rate by Location
% Employment
% Enrollment
Response Rate by Location
20%
15%
10%
5%
0%
FV
FP
MC
100%
80%
60%
40%
20%
0%
WW
FV
Campus/Location
FP
MC
WW
Campus/Location
Student Survey
Faculty Survey
Response Rates
A Comparison of Faculty and
Student Perspectives
8
Demographics Comparison
Q4: I teach at the following locations:
% Respondents
% Respondents
Q1: Where do you attend classes?
50%
40%
30%
20%
10%
0%
FV
FP
MC
50%
40%
30%
20%
10%
0%
FV
WW
FP
MC
WW
Campus/Location
Campus/Location
Student Survey
Faculty Survey
Distribution of Respondents
Across Locations
A Comparison of Faculty and
Student Perspectives
9
Demographics Comparison
Q2: I am employed as a:
60%
40%
20%
0%
Full-time Student
Part-Time Student
% Respondents
% Respondents
Q2: Which best describes you?
60%
40%
20%
0%
Full-time Faculty
Student Classfication
(FT = 12 or more credit hours)
Student Survey
Part-time Faculty
Faculty Classfication
Faculty Survey
Classification of Respondents
A Comparison of Faculty and
Student Perspectives
10
Faculty Demographics
ye
ar
s
O
ve
r5
ye
ar
s
3
to
5
ye
ar
s
2
to
1
th
an
on
e
ye
ar
60%
50%
40%
30%
20%
10%
0%
Le
ss
% Respondents
Q1: I have been teaching at SLCC for:
Years of Employment
A Comparison of Faculty and
Student Perspectives
11
nt
in
C
om Art g/B
m /Arc usi
./E h ne
ng itec ss
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ea
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lth
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H
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iti ity /T es
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at
/S r y A
h/ ri m
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./P s
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ch
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gi li.S IS/
ne
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er ci./H
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Ph
Te .
ys
ch
ic
al Nur .
Ed sin
uc g
at
io
n
O
th
er
ou
Ac
c
% Respondents
Faculty Demographics
Q3: My appointment is in the following
department:
35%
30%
25%
20%
15%
10%
5%
0%
A Comparison of Faculty and
Program/Department
Student Perspectives
12
Faculty Demographics
% Respondents
Q5: I have been a Blackboard user for:
60%
40%
20%
0%
L
s
es
t
n
ha
e
on
a
ye
r
1
to
2
y
rs
a
e
rs
a
e
3
to
5
y
ve
O
r5
y
rs
a
e
N
p
a
ot
p
le
b
a
lic
Years of Blackboard Use
A Comparison of Faculty and
Student Perspectives
13
Student Demographics
in
te
re
st
+
w
or
k
Pe
rs
on
al
Co
ur
se
s
+
+
te
ica
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se
s
tra
ns
fe
r
or
k
w
or
k
w
+
AA
+
tra
ns
fe
r
40%
30%
20%
10%
0%
AA
% Respondents
Q3: Which of the following is your primary
educational goal at SLCC?
Educational Goal
A Comparison of Faculty and
Student Perspectives
14
ou
nt
in
C
om Art g/B
m /Arc usi
./E h ne
ng itec ss
lis tu /Ec
Ed h/F re/ on
uc or D e .
G
at eig si g
e
io
n
H ner
n n
ea a
F u /C L a n
l
lth E
h
C d/G ner ild g.
ar
C
a
e/ en l S ar
D er er e
i
H Hos agn al T vice
um p o
ra s
an ital stic ns
iti ity s/T fer
e s /C
La
/H ul he.
w
R ina ..
M /C
M
at ri m
/S r y A
h/
oc r t
Sc .Ju
./P s
i e st
sy
nc ic
ch
e / e /P
En o
I
gi li.S S/I
ne c T
er i./H
in
g/ ist.
T.
.
N .
ur
si
ng
O
th
er
Ac
c
% Respondents
Student Demographics
Q4: What is your major area of study?
20%
15%
10%
5%
0%
Program/Area of Study
A Comparison of Faculty and
Student Perspectives
15
Blackboard Comparison
Q6: I use Blackboard to teach the following
type(s) of course:
yb
rid
H
le
c
ou
rs
e
s
IT
V
Te
ce
Fa
in
e
ce
H
-to
-fa
rs
e
ou
le
c
Type of Class
O
nl
% Respondents
100%
80%
60%
40%
20%
0%
yb
rid
s
IT
V
in
e
O
nl
Te
ce
-to
-fa
ce
100%
80%
60%
40%
20%
0%
Fa
% Respondents
Q9: Which type(s) of class(es) have you taken
that use(s) Blackboard?
Type of Class
Student Survey
Faculty Survey
Type of Course
A Comparison of Faculty and
Student Perspectives
16
Blackboard Uses
100%
80%
60%
40%
20%
0%
Sy
lla
Le
bi
ct
Pu
ur
bl
e
is
no
he
te
r's
s
m
at
er
ia
As
ls
sig
nm
en
Ex
O
ts
th
te
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rn
al
-A
li n
nn
ks
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th
nc
er
em
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ui
ts
zz
es
O
/T
th
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ts
-H
an
do
O
ut
th
s
er
-G
ra
de
O
s
th
er
-M
is
c.
% Respondents
Q7: I use Blackboard content areas to post:
Content Areas
Faculty Survey
A Comparison of Faculty and
Student Perspectives
17
Blackboard Uses
100%
80%
60%
40%
20%
ig
i ta
ld
ro
Id
pb
o
ox
no
tu
se
th
es
e
to
ol
s
D
at
io
n
St
af
fI
nf
or
m
al
en
da
r
C
en
ts
An
no
un
ce
m
m
ai
l
0%
E-
% Respondents
Q8: I use Blackboard to communicate with my students
via:
Communication Tools
Faculty Survey
A Comparison of Faculty and
Student Perspectives
18
Blackboard Uses
60%
40%
20%
to
ol
s
th
er
no
tu
se
th
es
e
O
Vi
rt u
al
Ch
at
ls
Jo
ur
na
ro
up
s
G
is
cu
ss
io
n
bo
ar
d
0%
Id
o
D
% Respondents
Q9: I use Blackboard to increase collaborative learning
via:
Collaborative Learning Tools
Faculty Survey
A Comparison of Faculty and
Student Perspectives
19
Blackboard Uses
80%
60%
40%
20%
ol
s
er
to
se
di
ng
O
th
th
e
sig
n
G
ra
m
en
ts
ys
rv
e
Su
tu
se
As
st
s
an
d
qu
i
zz
es
0%
Id
o
no
Te
% Respondents
Q10: I use Blackboard to assess and communicate
student progress via:
Assessment Tools
Faculty Survey
A Comparison of Faculty and
Student Perspectives
20
Blackboard Uses
% Respondents
Q11: For which of the following reasons
do you use Blackboard?
100%
80%
60%
40%
20%
D
ow
nl
oa
d
do
cu
m
en
Se
ts
nd
D
is
ecu
m
ss
ai
io
l
n
Ta
b
oa
ke
rd
a
te
s
C
he t/qu
iz
ck
gr
ad
G
es
ro
up
w
o
Vi
rt u rk
al
O
th
ch
er
at
-A
J
ou
nn
rn
ou
O
al
th
n
ce
er
m
-A
en
ss
ts
ig
nm
en
O
th
ts
er
-M
is
c.
0%
Tasks
Student Survey
A Comparison of Faculty and
Student Perspectives
21
Tools Other than Blackboard
Q12: I would be most interested in learning about:
% Respondents
80%
60%
40%
20%
ol
s
60%
40%
20%
0%
ng
sa
gi
in
g
Id
In
s
ta
nt
m
Vo
es
dc
a
st
dc
a
Po
st
in
g
ia
ta
s
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am
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C
ap
t
on
es
p
tu
no
o
R
se
nt
ta
In
s
te
s
du
se
th
e
es
m
Vo
80%
to
ng
sa
gi
in
g
dc
a
st
dc
a
Po
st
in
g
ia
ta
s
C
am
iva
ap
t
C
es
p
on
du
te
s
0%
R
% Respondents
Q11: I currently use these additional teaching/course
design tools:
Other Tools of Interest
Other Tools Used
Faculty Survey
A Comparison of Faculty and
Student Perspectives
22
Blackboard Tools Satisfaction
Q14: I would like to see the following tools/services
included or improved:
% Respondents
ce
ac
er
co
ur
se
O
th
ss
ol
to
ok
m
p.
de
bo
Te
G
ra
Te
st
cr
ea
tio
n
to
o
ar
d
bo
l
ss
io
n
em
ai
isc
u
D
CC
SL
tip
le
pr
ov
do
c
up
lo
er
en
nf
co
M
ul
ice
Vo
ad
cin
l
at
ie
d
isf
N
ot
s
at
an
th
ss
Le
e
M
or
al
fie
d
sa
tis
Sa
tis
sa
n
tis
fie
d
d
fie
d
fie
tis
sa
ry
th
a
Level of Satisfaction
l
0%
g
0%
20%
in
g
20%
40%
ed
40%
60%
id
60%
Ve
% Respondents
Q13: I would rate my overall satisfaction with the tools
available in Blackboard as:
Improvements Desired
Faculty Survey
A Comparison of Faculty and
Student Perspectives
23
Blackboard Training
20%
10%
O
nl
er
O
th
on
e
-o
nO
ne
tu
to
r
ia
l
m
C
la
ss
ro
o
ot
a
N
s
0%
in
e
% Respondents
le
30%
pp
lic
ab
-M
is
er
O
th
th
e
40%
O
th
er
-a
no
Bl
ac
kb
c.
ge
rd
.c
o
oa
ss
se
s
ca
m
pu
O
n-
rc
ol
le
m
s
io
n
id
es
gu
e
lin
on
CC
Q19: I prefer Blackboard training via:
50%
80%
70%
60%
50%
40%
30%
20%
10%
0%
SL
% Respondents
Q16: I have used the following types of Blackboard training:
Training Preferences
Type of Training
Faculty Survey
A Comparison of Faculty and
Student Perspectives
24
ho
ur
to
re
Lo
gi
n
Problems
A Comparison of Faculty and
Student Perspectives
G
ra
ok
sk
e
cie
s
or
t
tim
e
-M
is
c.
su
es
is
an
o
er
-N
O
th
er
n
tim
su
pp
sc
re
p
de
di
el
p
O
th
de
bo
H
se
ow
on
D
es
p
ce
ss
10%
pr
o
20%
gi
n
30%
% Respondents
40%
Lo
% Respondents
Q12: Which of the following types of problems have you had
when using Blackboard?
R
C
iss
u
se
t P es
an
't
I
N
fin
/P
d
Bb
w
m
d
to
y
co
o
slo
ur
se
w
Lo
or
sin
d
N
g
ow
o
co
n
co
nn
ur
ec
se
N
t
io
o
in
n
pr
fo
ob
rm
O
l
em
at
th
io
er
s
n
us
-D
O
i
n
th
ig
g
er
it
- D al d Bb
ro
isc
O
p
th
us
bo
e
si
rO
x
on
th
I
ss
er
bo
u
-T
es
ar
d
ea
wi
O
ch
th
th
er
er
Vi
st
do
-G
a
e
ra
de sn't
s
u.
no
.
tp
o
O
st
th
ed
er
-M
is
c.
24
Blackboard Comparison
Q15: The issues I would like to see addressed are:
50%
50%
40%
30%
20%
0%
10%
0%
Problems
Student Survey
Faculty Survey
Issues with Blackboard
25
Blackboard Comparison
Q18: When I need assistance with Blackboard issues, I turn to:
e
s
ov
al
of
on
e
N
an
d
ou
ts
,
th
e
m
ab
an
u
ag
ue
lle
co
H
s
pu
C
am
M
y
Bb
Bb
co
he
lp
or
di
na
to
r
de
sk
-M
is
s
c.
s
er
pr
ob
o
-N
O
th
...
try
er
70%
60%
50%
40%
30%
20%
10%
0%
O
th
er
le
m
e
t&
tw
ai
er
-J
us
ot
h
er
st
-N
o
ud
on
en
t
ct
or
r
in
st
ru
M
y
O
th
O
th
C
am
pu
An
s
pu
Bb
s
co
ad
or
di
na
m
is
sio
lp
he
am
C
to
ns
de
sk
% Respondents
70%
60%
50%
40%
30%
20%
10%
0%
Bb
% Respondents
Q13: Whom do you contact when you have Blackboard
problems?
Contact
Contact
Student Survey
Faculty Survey
Assistance with Blackboard
A Comparison of Faculty and
Student Perspectives
26
y
in
st
ru
ct
or
C
la
ss
Tr
ai
m
ni
at
ng
e
on
ca
m
pu
O
nl
s
in
e
tu
to
ri a
Bb
ls
He
lp
D
es
O
k
th
O
er
th
-A
er
dm
-S
in
el
. /A
f
dm
O
iss
th
er
io
ns
-P
rio
O
rS
th
er
ch
oo
-F
l
am
il y
/F
ri e
nd
O
th
er
-M
is
c.
M
% Respondents
Student Blackboard Use
Q10: How did you learn to use Blackboard?
70%
60%
50%
40%
30%
20%
10%
0%
Training Contacts
A Comparison of Faculty and
Student Perspectives
27
Student Benefits of Blackboard Use
Q14: Using Blackboard for my coursework...Makes it easier
for me to communicate with my instructor.
40%
20%
/A
ng
ly
D
D
N
e
is
ag
re
e
is
ag
re
eu
t ra
l
e
Ag
re
N
ng
ly
Ag
re
e
0%
St
ro
St
ro
% Respondents
60%
Level of Agreement
A Comparison of Faculty and
Student Perspectives
28
Student Benefits of Blackboard Use
Q15: Using Blackboard for my coursework...Makes me more likely to
communicate with other students taking this course.
40%
20%
/A
St
ro
ng
ly
D
D
N
e
is
ag
re
e
is
ag
re
eu
t ra
l
N
Ag
re
e
Ag
re
e
0%
St
ro
ng
ly
% Respondents
60%
Level of Agreement
A Comparison of Faculty and
Student Perspectives
29
Student Benefits of Blackboard Use
Q16: Using Blackboard for my coursework...Makes me more
likely to work in online groups.
% Respondents
60%
40%
20%
0%
y
gl
n
o
re
g
A
e
ee
r
Ag
N
l
ra
t
eu
D
ee
r
ag
is
r
St
y
gl
n
o
D
re
g
a
is
e
N
/A
r
St
Level of Agreement
A Comparison of Faculty and
Student Perspectives
30
Student Benefits of Blackboard Use
Q17: Using Blackboard for my coursework...Makes me more
likely to work in face-to-face groups.
40%
20%
/A
ng
ly
D
D
N
e
is
ag
re
e
is
ag
re
eu
t ra
l
e
Ag
re
N
ng
ly
Ag
re
e
0%
St
ro
St
ro
% Respondents
60%
Level of Agreement
A Comparison of Faculty and
Student Perspectives
31
Student Benefits of Blackboard Use
Q18: Using Blackboard for my coursework...Makes me more
likely to spend additional time studying.
% Respondents
60%
40%
20%
0%
y
gl
n
o
re
g
A
e
e
re
g
A
N
l
ra
t
eu
D
e
gr
a
is
e
r
St
y
gl
n
o
D
e
re
g
a
is
N
/A
r
St
Level of Agreement
A Comparison of Faculty and
Student Perspectives
32
Student Benefits of Blackboard Use
% Respondents
Q19: Using Blackboard for my coursework…Helps me
succeed in my coursework.
60%
40%
20%
0%
S
n
tro
y
gl
A
ee
gr
A
ee
r
g
N
tra
u
e
l
D
isa
ee
r
g
n
ro
t
S
y
gl
D
isa
ee
r
g
N
/A
Level of Agreement
A Comparison of Faculty and
Student Perspectives
33
Student Benefits of Blackboard Use
% Respondents
Q20: Being able to access course grades via Blackboard helps
me stay focused on my coursework.
80%
60%
40%
20%
0%
S
n
tro
y
gl
A
ee
gr
A
ee
r
g
N
tra
u
e
l
D
isa
ee
r
g
n
ro
t
S
y
gl
D
isa
ee
r
g
N
/A
Level of Agreement
A Comparison of Faculty and
Student Perspectives
34
Student Benefits of Blackboard Use
60%
40%
20%
/A
N
gr
ee
D
isa
isa
gr
ee
ra
l
eu
t
re
e
Ag
N
D
gl
y
Ag
re
e
0%
St
ro
n
gl
y
St
ro
n
% Respondents
Q21: The online discussions in Blackboard make me think
more about the course topics.
Level of Agreement
A Comparison of Faculty and
Student Perspectives
35
Student comments
• “Overall, I like using Blackboard and think it is very convenient. The
only problem I have had is that it kicked off when I was partially
through a test and I had to call to have the help desk reset it.”
• “I feel that not enough Instructors utilize Blackboard. I feel it should
be mandatory for all classes. Also the Instructors who do utilize it
(not all of them) trickle off and stop posting things on it as the
semester goes.”
• “I would strongly encourage all faculty to utilize Blackboard as a
means of communicating with their students…”
• “I think it’s ridiculous to rely on technology to turn in your
homework.”
Student comments
•
“I feel motivated to work on class projects after checking my grades.
This is a great tool.”
•
“A Psych instructor used video & audio lectures that were MP3
downloadable…When she did this, my average increased dramatically! I
noticed that that class average increased as well.”
•
“…I was hesitant to use it at first…it seemed like an extra step, more work
than was necessary. After logging in a couple of times, I couldn’t imagine
NOT using the program.”
•
“I enjoy corresponding with instructor (sic) and other students on
Blackboard. I tend to speak out more when corresponding via
Blackboard…”
Faculty Comments
• “Although many faculty whine about the adequacy of Blackboard, I
think it has proven its worth to us time and time again. It has
standardized the production of our online and hybrid courses.”
• “I can’t imagine teaching w/o Blackboard…I have used (it) for
surveys and exams, which the students really enjoyed, they told
me.”
• “I love Blackboard and think it helps make students responsible and
involved in their learning.”
• “I love using Blackboard, but it often cumbersome and time
consuming. The Gradebook issues may cause me to stop using it
completely.”
• “We do not have adequate assistance in designing online courses.”
• “My only complaint is the way the Gradebook figures weighted
grades.”
Questions??
Comments??
Presented by SLCC:
Pat Suess, PhD
Jyoti Pande, PhD
Abby Deshane
Dorrine Bergjans
In conclusion…
Thanks for attending our session.
Enjoy the rest of your conference.
Student Demographics
% Respondents
Q5: Which type(s) of computer(s) do you
use at home?
100%
80%
60%
40%
20%
0%
i
W
ow
d
n
s
XP
i
W
pc
ow
d
n
ta
s
s
Vi
pc
ac
M
N
e
on
th
O
e
L
r
ux
n
i
e
th
O
r
i
W
-
ow
d
n
...
th
O
er
U
ow
n
nk
n
Type of Computer
A Comparison of Faculty and
Student Perspectives
41
Student SLCC Computer Use
50%
40%
30%
20%
10%
no
w
nk
-U
er
O
th
er
-D
O
th
tc
tm
en
ep
ar
n
s
om
pu
Ce
n
ng
rn
i
ea
-L
er
O
th
te
r
s
te
r
s
sr
oo
la
s
-C
er
O
th
tu
se
no
o
D
m
te
rs
m
pu
SL
C
C
om
co
pu
te
r
Li
br
la
b
ar
y
s
0%
C
% Respondents
Q6: At which of the following locations do you
use a college computer to do your coursework?
A Comparison of Faculty and
Student Perspectives
42
Student Own Computer Use
100%
80%
60%
40%
20%
/A
N
lo
ca
t io
ns
ol
le
ge
th
er
O
C
-o
ff
ca
m
pu
s
k
W
or
om
e
0%
H
% Respondents
Q7: At which of the following locations do you use
your own computer to do your coursework?
A Comparison of Faculty and
Student Perspectives
43
Student Internet Connection
/A
N
w
D
on
't
k
no
s
le
s
W
ire
LA
N
W
or
k
SL
/
D
ia
l
-u
p
...
Ca
b
le
80%
60%
40%
20%
0%
D
% Respondents
Q8: When you connect to the Internet off
campus, which of the following Internet
connections do you use?
Type of Internet Connection
A Comparison of Faculty and
Student Perspectives
44
St. Louis Community College
Profile: Education Centers
A Comparison of Faculty and
Student Perspectives
45