Transcript TELECARE SERVICE - Joint Improvement Team (JIT)

TRAINING SESSION ONE
Overview
 What is Telecare and Community
Alarm
 Role of Regional Communications
Centre (RCC)
 Assessment Process
 How to Refer
SERVICE PROCESS
Assessment
Referral
Installation
Review
Maintenance
& Repair
RCC plays a vital part in our service as you can see from the
diagram:
Referral
Maint
&
Repair
Our
Service
&
RCC
Review
Install
WHAT IS COMMUNITY
ALARM AND TELECARE?
Community Alarm and
Telecare offers
individuals, their families
and carers, security and
peace of mind, through
services that enable
people to stay
independent in their own
home for as long as
possible
WHAT IS THE DIFFERENCE BETWEEN
COMMUNITY ALARM AND TELECARE?
Community Alarm
Community Alarm is an addition to the telephone,
when activated enables the user to get help quickly.
Telecare
Telecare is sensors in addition to the community
alarm, which can be programmed to a monitoring
centre or linked to a pager to alert a carer/family
member in the same house.
COMMUNITY ALARM
Consists of:
 Alarm unit
 Pendant
When either is activated it alerts an operator at
RCC, who has immediate access to the users
details
TELECARE IS . . .
 A range of sensors in addition to the basic
community alarm
 Available for anyone of any age.
 Does not replace family
or carers
Telecare can be monitored by a family member/
carer or a 24 hour manned control centre
RESPONDER SERVICE FOR
COMMUNITY ALARM AND TELECARE
Users require to provide us with details of family,
friends or neighbours, they are willing to provide
a key to in the event of an emergency call.
Although 3 or more people are ideal, at least 2 is
essential. However each case will be considered
on it’s individual circumstances.
RESPONDER SERVICE FOR
COMMUNITY ALARM AND TELECARE
If a user has no contacts we have our own
responder service, however this is limited to 100
users and there is often a waiting list for a place:
 Our
staff respond between 8am-6pm
(Mon-Fri).
 Outwith
this time mobile
wardens or carers through
Care at Home service attend.
This service is currently
under review.
RESPONDER SERVICE FOR
COMMUNITY ALARM AND TELECARE
KEYSAFES
A key safe is not part of telecare and users would
normally arrange to pay for the supply and
installation themselves.
Our service will arrange to
supply and install one for
any user on our responder list.
WHAT ARE THE BENEFITS OF
TELECARE?
 Peace of mind for user, family or carers
 User can lead a more fulfilling and
independent life with control and dignity
 User can continue to live where they have
friends, family and neighbours and prevent
admission to a care home
 It can assist user getting back home from
hospital
WHO CAN TELECARE HELP?
Telecare can help people of any age who:
are prone to falling
are vulnerable
have epilepsy
live in supported accommodation
have a family member/carer who requires support
have memory problems as a result of dementia or
head injury
are at risk from environmental threats such as fire,
gas and floods
are worried about living alone
have mobility problems
WHAT DOES OUR TELECARE
SERVICE OFFER?





Secure Control Centre with fully trained operators
and prompt response to any emergency call
Person centred approach, tailoring our service and
equipment to the individuals need
Provision of appropriate telecare equipment,
installed and maintained by our experienced staff
Periodic review and assessment of users current
need, with the addition of equipment and services
as required
Joint visit with one of our engineers for more
complex assessments
ASSESSMENT FOR TELECARE

Analyse the needs of the person – focus on
person not equipment

Identify the problems which need to be solved

Consider the persons home environment

Consider the users physical and cognitive ability

Identify potential technology and consider
alternatives

Consider ethical issues

Discuss response required and who will provide
TELECARE REFERRALS
10 MONTH SNAPSHOT
RECEIVED FROM REFERRERS
35
30
25
20
Correct
15
Incorrect
10
5
0
Jan12
Feb12
Mar- Apr- May- Jun12
12
12
12
Jul12
Aug12
Sep12
Oct12
BALANCE – THE IMPORTANCE OF
HUMAN CONTACT
•
‘Thanks to the
smarter home, a
home help is
required only once
a year, to change
the batteries’
REFERRAL TO OUR SERVICE

Referrals are made to our service
through a variety of ways:
 Self
 Users
Family
 Social Care Professional eg Occupational
Therapist, Care Manager
 Health Professional eg GP, District Nurse
 Voluntary Organisations eg Blind Society, VSA
REFERRAL FOR COMMUNITY
ALARM AND TELECARE
A Community Alarm Request or Telecare Request
form requires to be completed. This is available
direct from ourselves by post or you can request
electronically via our general e-mail :
[email protected]
Alternatively:
it can be downloaded from our website
www.bonaccordcare.org
and click on the “Community Alarm” link.
TELECARE REQUEST FORMS
“Telecare Request Forms including Information and
Guidance Sheets” on website or request direct from
our service.
There is 5 specific request forms for telecare:
 Telecare
Request
 Pill Dispenser Request
 Buddi Request
 Just Checking Request
 CCTV Request
The Pill Dispenser, Buddi System, Just Checking
System and CCTV will be discussed in future sessions.
INSTALLATION OF TELECARE
Installation and service set up examines the
tailoring (and collaboration) of the agreed
telecare package
It is critical that the user and other agencies
or family involved understand how the telecare
package will provide support, which will build
confidence in :
whole telecare solution
equipment
remote monitoring
response elements


During the installation visit we offer users a
visit from the Home Safety Officer from
Home Check.
Users in council homes are advised that
Housing will arrange for a smoke detector to
be installed, connected through their alarm to
the monitoring centre (RCC).
REVIEW OF COMMUNITY
ALARM AND TELECARE
Review visits take place:

6 weeks after installation

Thereafter yearly

Complex telecare packages are reviewed
between 3-6 monthly periods
MAINTENANCE AND REPAIR
Equipment requires batteries, repair and
replacement from time to time and this is
handled by our fully trained staff through:
 Battery
management program
 Replacement
 Fault
hours
equipment program
reporting is attended to within 48