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Enrollment Management
and Services
Presentation to
USA Class of 2015
November 6, 2014
Enrollment Management units
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Admissions
Registrar
Student Financial Aid
Career Center (new in 2014!)
Director of Scholarships
www.missouristate.edu/enrollmentmanagement
Our Mission….
…broadly stated, is to provide quality
enrollment-related services and support to the
University community and to support the
development and successful implementation of
the University’s enrollment management plan.”
Access to Success Objectives
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Maintain modest growth/increase diversity
Increase alternative pathway programs and
enrollments
Ensure course availability
Maintain competitive cost of attendance
Increase retention and graduation rates
Increase degrees in fields aligned to workforce
needs
Increase STEM degrees awarded
Overview of Enrollment
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Fall 2014 enrollment at census: 22,385
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16,371degree-seeking undergraduate students
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3,420 graduate and postbaccalaureate students
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2,177 precollege students
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417 non-degree undergraduates
Overview of Enrollment
(Continued)
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Students from every Missouri county, 49
other states, and 88 other countries
 18.6 percent are underrepresented or
international
 58.1 percent are female
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22.4 percent are 25 years of age or older
Overview of Enrollment
(Continued)
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By dominance of enrollment
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16,350 campus-based day
 1,891 campus-based evening
 2,477 off campus
 1,578 online
 89 China campus
Admissions
Carrington 204
Carrington 425
Office of Admissions
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Office operations
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Undergraduate recruitment
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Freshmen
Transfer
Admission Operations
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Processing applications – over 16,000 from
freshmen, transfers, and undergraduate
readmits
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Transfer credit evaluations
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Residency for fee purposes
Recruitment
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High school and community college relations
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School visits
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Publications
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Communications plan (mailings and email)
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Campus visit program/special events
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Telecounseling
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Web
Brand Statement
Follow Your Passion, Find Your Place
Marketing Message
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Distinctive Mission, Remarkable Education
 Affordable Choice, Unbeatable Value
 Memorable Experiences, Lifetime Success
Did you know?
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Freshman enrollment in FA14 (2,801)
was up 12.4% since FA12.
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The average high school GPA was 3.62
and average ACT was 24.12.
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59.6% of this fall’s freshman class
earned college credit prior to enrolling.
Transfer Student Services
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Community college visits
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Development of articulation agreements
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Maintenance of transfer equivalencies
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Special programs and services for transfers
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Transfer credit re-evaluation and preapproval
system
Did you know?
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This calendar year, 46.3 percent of our new
degree-seeking undergraduate students
started as transfers.
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That percentage has increased from 34.2 in
2006.
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The average GPA of fall 2015 transfers was
3.05.
Career Center
Carrington 309
Glass 103
Career Center Team
Career Resources Specialists
Todd
Euglow
SuzAnn
Ferguson
Margie
Stewart
Gary
Stafford
Valerie
Turner
Career Center Team
Administrative Assistants
Chalanda
Johnson
Kim
Lucas
Vicki
Elders
Other Staff:
Graduate Assistants,
Student Workers and Peer Advisors
Career Center Services
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Career counseling/assessments
IDS 120/IDS 320
Cover letters/resumes/CVs
Mock interviews
Internship search
Job search
Graduate school search
Numerous online resources
Classroom presentations
Workshops
Job fairs
When should a student
visit the Career Center?
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Anytime, but preferably early in their career at MSU
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Still deciding on a major/changing a major
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Needing assistance with career path
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Internship search/job search
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Graduate school search
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Encourage them to schedule an appointment
Fun Facts: Digital Dirt
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What is digital dirt?
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What percentage of recruiters report they have
eliminated a candidate based on what they
found online?
34%?
50%?
77%?
And the answer is…
50%!!!
Office of the
Registrar
Carrington 320
Primary Responsibilities
1. Degree Check
- Degree audit, graduation, major/minor changes,
catalog (online versions)
2. Records
- Grades, transcripts, enrollment verifications, demographics,
FERPA, Sunshine Law requests
3. Registration
- Class schedule, registration, fees, appeals, academic calendar
4. Veteran Student Services
- Benefits certification, help with transition, withdrawal of students to active
duty, coordination with VA, recruitment
5. Business Processes, Systems, and Reporting
- Banner upgrades, system implementations, data reports, process improvement
• Other – FERPA, undergraduate catalog, academic policies, training, My Missouri State
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Office of the Registrar
Major System Initiatives
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Degree Works
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College Scheduler
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Wait listing
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Application to Graduate
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Electronic transcripts
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Refund & drop deadlines
Office of the Registrar
Future System Updates
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Banner XE Upgrade – the most recent major upgrade of Banner has significant
improvements in class schedule building, faculty grading entry, registration, and more.
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Mobile registration app – s the world moves more to transactions being
completed via smart device, this enhancement will be needed. It is also available with Banner
XE.
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Workflow – a plan to convert predominantly manual and paper processes into
electronic workflows, example are student registration requests, requesting permissions and
overrides; and initiating mixed credit/senior permission approvals.
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Integrating forms with Banner – transition existing forms that are independent
of Banner to be integrated with the student system (e.g., grade change authorization, reporting
non-attendance, instructor drop, etc.)
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Office of the Registrar
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Office of the Registrar
Major Ongoing Processes
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Reporting non-attendance and instructor drops
Grading – approx. 80,000 grades submitted per semester, only 3% not on time
Administrative drops (prerequisite, instructor, academic suspension)
Registration add/drops (refund schedule, drop deadline, exceptions,
withdrawals, incomplete grades)
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Tuition refund appeals
Bear Return
Proactive Registration
Projected Course Offerings
Office of the Registrar
Processing Highlights
Degree Check
 Major/minor changes
 Substitutions/exceptions
Records
 Transcripts processed
 Transcript revenue collected
 Address changes
 Name changes
 Grade changes
 Enrollment verification letters
Office of the Registrar
4,646
6,798
35,697
$143,995 ($5ea)
4,571
719
6,986
2,528
Processing Highlights
Registration
 Web (unduplicated)
 In-person (unduplicated)
 Web 64%, In-person 36%
Veteran Student Services
 Total student veterans
 Receiving benefit or tuition asst
 Not receiving benefits…
Office of the Registrar
23,168
13,264
755
425
330
Website
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About Us (who does what)
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Resources section
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Forms page
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YouTube channel
Office of the Registrar
Student Financial Aid
Robert Moore, Assistant Director, Loans
Carrington 101
Carrington 401
Carrington 419
Blair-Shannon 113
Vicki mattocks, Director
What is the cost of attending
Missouri State?
Missouri resident
Fees
$ 7,008
Non-Missouri resident
Fees
$ 13,668
Books
Books
$ 1,000
Room/Board (Avg.) $ 7,864
Room/Board
$ 7,864
TOTAL
TOTAL
$22,532
$ 1,000
$15,872
How do students finance
those costs?
Scholarships – $20m
 Grants – $34m (federal, state, institutional)
 Loans – $75m
 On-campus employment-$5.5M
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Approx. 2,800 students employed on campus
Total awarded in 2013-14: $135M
Undergraduate Students only
Additional $28,000,000 to graduate students.
Student Financial Aid is divided into five
functional areas:
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Application Processing – Free Application for
Federal Student Aid, or FAFSA
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Loan Origination
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Student Employment
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Scholarships
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Information
Financial Aid Concerns
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Average student debt and loan default rate
Current MSU debt average is $25,467 (national avg. $29,400)
Current MSU default rate is 7.9% (national avg. 9.3%)
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Limits on max. federal grants and subsidized loans
Students attending longer than aid is available
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Enrollment status—full time vs. part time
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Satisfactory Academic Progress (SAP) requirements
Director of Scholarships
Carrington 304
Partners
Foundation
Admissions
Graduate
College
State
Outside
Organizations
Director of
Scholarships
Honors
College
Deans & Dept.
Heads
Community
Colleges
High Schools
Diversity &
Inclusion
Financial Aid
Publications
Promotion
Interview Days
Jan. 31 | Feb. 21 | Feb. 28
Scholarship/Fin Aid
Guide
Presidential – largest
Number of Guides
60,000
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300 applicants
 260 interviews
 120 volunteers
 17 interview rooms
 1 lunch
 1 dinner
= Increase yield
50,000
40,000
30,000
20,000
10,000
0
09-10
10-11
11-12
12-13
13-14
14-15
15-16
Fall 2014 Scholarship
Expenditures
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MSU Institutional: $12,418,896
 Merit,
leadership, performance, etc: $6,385,823
 OOS Waivers: $4,081,064
 Athletics: $1,952,009
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MSU Donor: $674,705
 State: $3,922,804
 Private Organization Checks: $1,652,621
 Third Party Contracts: $2,633,687
Totals: 9,237 students; 15,216 scholarships
$21,302,713