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LONDON BOROUGH OF MERTON
RESIDENTS SURVEY 2008/09
TNS Social
November 2008
© 2008 TNS UK Limited. All rights reserved
Merton Residents Survey 2008/09
ISSUES COVERED

Issues of concern

Image of the council

Service delivery

User perceptions

Extra Questions 2008


The local area

Crime and anti-social behaviour

Tackling racism, social cohesion and respect

Community activity

Complaints

Sources of information
Young peoples survey
Merton Residents Survey 2008/09
METHODOLOGY

1,121 interviews conducted in home and in street

Fieldwork conducted 14 July – 10 August 2008

2007: 16 July – 5 August 2007

2006: 17 July – 8 August 2006

2005: 2 – 25 September 2005

2004: 10 November – 7 December 2004

Representative quota sample

Quotas set on gender, ethnic origin, age, working status of women and
housing tenure, set to 2001 Census

88 sampling points across the borough
Merton Residents Survey 2008/09
SAMPLE PROFILE
SET
ACHIEVED
%
%
Men
49
42
476
Women
51
58
645
37
29
330
42
50
562
60+
21
20
229
Owner Occupier
91
90
1,012
9
9
106
18-34
35-59
/Other
}
Council Rented
Number
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
SAMPLE PROFILE
SET %
ACH %
ACH NO.
75
71
799
25
29
322
ETHNICITY
White
Mixed
Black
Asian
Other
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
Areas of Personal Concern
AREAS OF PERSONAL CONCERN
Change
from 2007
Merton 2008
% mentioning
Crime
43
Level of council tax
39
Traffic congestion
26
Rising prices / interest rates**
24
Litter / dirt in the street
21
Not enough for young**
19
Education standards
18
Quality of health service
16
Pollution
15
Lack of affordable housing
14
Not enough for elderly
12
+7*
+1
- 4*
+9*
-5*
-4*
-4*
-3*
-2
-5*
-2
Lack of jobs
11
0
Lack of recreational facilities
11
-1
Poor public transport
Number of homeless people
9
4
Base: All Merton residents (1121)
**Split Sample: Rising prices (574);not enough for young people (547)
-1
-1
*Sig
Merton Residents Survey 2008/09
SIGNIFICANT CHANGES IN CONCERN
SINCE 2007
UP
Rising prices
Crime
+9
+7
DOWN
Litter/dirt in the street
Lack of affordable housing
Not enough being done for young
Traffic congestion
Standard of education
Quality of health service
-5
-5
-4
-4
-4
-3
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
MAIN ISSUES OF PERSONAL CONCERN
1995 - 2008
55
51
47
46
45
45
45
42
39
38
35
35
34
32
28
25
40
39
35
34
34
32
36
35
33
32
29
43
Crime
39
Council tax
26
Traffic
21
Litter
41
38
36
38
29
28
26
45
31
29
30
26
25
26
18
15
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
CONCERNS OF ‘AB’ RESIDENTS
Pollution %
All
15
AB
DE
Education %
26
22
C1
C2
Traffic Congestion %
31
15
11
13
18
26
29
15
16
20
24
13
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
CONCERNS OF ‘DE’ RESIDENTS
Lack of jobs %
All
AB
C1
C2
DE
11
2
10
13
20
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
AREAS OF PERSONAL CONCERN
Diff. from
London
Merton 2008 in comparison to London as a whole
% mentioning
43
Crime
51
39
Level of council tax
29
26
Traffic congestion
24
-3
24
19
Not enough for young people**
-3
22
18
16
16
17
15
14
14
17
Education standards
Quality of health service
Pollution
Lack of affordable housing
+2
-3
+1
-3
12
12
11
Not enough for elderly
Lack of jobs
0
-4*
15
11
Lack of recreational facilities
+3*
8
9
Poor public transport
Number of homeless people
+2
22
21
Litter / dirt in the street
10
4
+10*
+4*
22
Rising prices / interest rates**
-8*
8
Merton
London
-1
-4*
*Sig
Base: All Merton residents (1121): All Londoners (1069)
Merton Residents Survey 2008/09
SIGNIFICANT DIFFERENCES IN CONCERN
COMPARED TO LONDON AS A WHOLE
HIGHER
Council tax
Traffic / congestion
Lack of recreational facilities
+10
+4
+3
LOWER
Crime
Lack of jobs
Number of homeless people
-8
-4
-4
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
Image of the council
IMAGE OF THE COUNCIL 2008
Change
from 2007
% agreeing a great deal/ to some extent
Staff friendly
75
+1
Informs
75
+5*
Doing a good job
70
Better place to live
66
0
65
Efficient & well run
Listens
+5*
56
Responsive
-1
0
50
0
Involves
49
-2
Doesn't do enough for me
49
+4*
Difficult to phone
44
Better than a year ago
Good value for council tax
-1
43
37
-2
*Sig
-4*
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
SIGNIFICANT CHANGES IN IMAGE OF THE COUNCIL
SINCE 2007
BETTER:
Informs
Efficient & well run
+5
+5
WORSE:
Doesn’t do enough for me
Good value for council tax
+4
-4
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
OVERALL PERCEPTIONS OF MERTON
Saying Great Deal / Some Extent
80
70
79
72
69
68
64
60
50
59
62
57
57
57
53
52
69
48
62
59
55
Good job
65
Efficient
37
VFM
60
53
42
41
37
35
33
32
30
70
46
40
30
71
32
27
20
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
DOING A GOOD JOB
London
Merton
Outer
90
Highest 2007/08 81
Highest 2006/07 80
79
80
71
70
71
66
64
60
58
71
66
63
66
71
64
69
63
64
61
68
66
62
57
69
67
57
59
62
58
64
62
71 70
67 68
Lowest 2006/07 64
Lowest 2007/08 62
50
40
30
1991 1992 1993 1995 1996 1997 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
EFFICIENT AND WELL RUN
London
Merton
Outer
80
Highest 2007/08 73
72
70
Highest 2006/07 70
65
60
54
50
48
56
57
59
53
49
50
49
57
54
59
58
55
51
48
46
48
48
55
53
60
59
57
Lowest 2007/08 54
Lowest 2006/07 48
40
30
1991 1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
INVOLVES RESIDENTS IN DECISION MAKING
80
London
Merton
Outer
70
60
50
41
40
36
35
30
34
20
1999
44
42
39
43
37
45
49
46
51
46
44
Highest 2007/08 53
Highest 2006/07 52
49
45
Lowest 2006/07 44
Lowest 2007/08 41
38
33
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2007/08
LISTENS TO CONCERNS
80
London
Merton
Outer
70
60
56
56
54
53
51
50
47
48
49
49
47
45
40
30
1991
39
37
1992
1993
1995
52
49
1999
36
2000
45
47
45
53
52
50
46
45
Highest 2007/08 59
Highest 2006/07 57
56
54
Lowest 2006/07 50
Lowest 2007/08 47
37
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
DIFFICULT TO CONTACT BY PHONE
London
Merton
Outer
80
70
60
54
50
46
40
30
48
42
47
52
52
48
41
39
53
47
43
46
42
47
42
45
44
51
47
Highest 2007/08 49
45
48
47
42
41
45
44
Highest 2006/07 49
45
44
Lowest 2007/08 31
28
Lowest 2006/07 28
20
10
20
08
20
07
20
06
20
05
20
04
20
03
20
02
20
01
20
00
19
97
19
96
19
95
19
94
19
93
19
92
19
91
0
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
RESPONDS QUICKLY WHEN ASKED
London
Merton
Outer
80
70
60
Highest 2007/08 57
Highest 2006/07 54
50
50
49
45
40
39
33
38
35
43
41
38
45
45
46
45
50
Lowest 2007/08 46
Lowest 2006/07
45
44
41
38
35
30
20
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
KEEPS RESIDENTS INFORMED
Outer
Merton
London
80
75
70
69
69
63
60
61
61
61
58
56
53
50
62
51
50
52
58
56
68
66
Highest 2007/08 74
Highest 2006/07 71
70
67
64
Lowest 2007/08 64
Lowest 2006/07 62
57
56
52
40
30
1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
STAFF FRIENDLY AND POLITE
Outer
Merton
London
80
70
76
75
74
72
69
69
66
67
68
66
69
70
67
74
74
71
71
Highest 2007/08 78
75 Highest 2006/07 76
74
Lowest 2007/08
Lowest
2006/07 68
69
68
66
65
63
60
50
40
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
DOES NOT DO ENOUGH FOR PEOPLE LIKE ME
London
Merton
Outer
70
60
52
50
40
42
43
40
45
45
Highest 2006/07 54
Highest 2007/08 53
49
51
48
47
48
48
45
40
44
42
41
47
46
45
45 Lowest 2006/07 44
Lowest 2007/08 42
36
30
20
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
VALUE FOR MONEY
70
London
Merton
Outer
60
Highest 2007/08 56
Highest 2006/07 56
50
52
45
43
40
42
39
36
38
32
30
20
1995
39
30
1998
1999
2000
31
42
41
37
38
33
33
38
43
37
Lowest 2007/08 35
32
Lowest 2006/07 32
27
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
BETTER JOB NOW THAN YEAR AGO
London
70
Merton
Outer
60
Highest 2006/07 52
Highest 2007/08 50
50
46
41
40
36
34
34
30
42
40
32
44
42
45
44
43
42
Lowest 2007/08 39
Lowest 2006/07 38
39
36
28
26
20
10
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
MAKING AREA BETTER PLACE TO LIVE
London
Merton
Outer
Highest 2006/07 79
Highest 2007/08 78
80
70
62
60
59
58
55
50
64
48
46
44
54
54
52
67
64
66
64
66
Lowest 2006/07 61
59
Lowest 2007/08 55
52
44
40
30
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
IMAGE OF THE COUNCIL 2008
COMPARED TO LONDON AS A WHOLE
Diff.
from London
% agreeing a great deal/ to some extent
75
74
Staff friendly
75
Informs
67
70
68
Doing a good job
66
66
Better place to live
65
Efficient & well run
57
56
54
Listens
50
50
Responsive
45
Difficult to phone
44
45
Good value for council tax
37
43
0
+8*
+2
+4
-1
43
42
Better than a year ago
+2
0
49
Doesn't do enough for me
+8*
0
49
49
Involves
+1
+1
Merton
London
-6*
*Sig
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
SIGNIFICANT DIFFERENCES IN IMAGE OF COUNCIL
COMPARED TO LONDON AS A WHOLE
BETTER:
Informs
Efficient & well run
+8
+8
WORSE:
Good value for council tax
-6
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
Service Delivery
PERCEIVED SERVICE DELIVERY
Merton 2008
Poor - Extremely Poor
Street lighting
Public transport
Refuse collection
Parks, playgrounds & open spaces
Libraries
Recycling facilities
Collection of council tax
Local health services
Street cleaning
Policing
Repair of roads and pavements
Leisure and sports facilities
Fly tip removal
Primary education
Parking services
Nursery education
Adult education
Planning services
Secondary education
Youth services
Social services for children/families
Social services
Housing benefit service
Council housing
Base: All respondents (1121)
7
8
69
69
66
65
64
63
60
60
58
53
12
10
7
15
6
8
16
15
26
42
39
36
33
32
28
27
25
22
21
21
20
18
17
7
32
5
6
13
16
23
5
6
4
9
Change since
2007
Good-Excellent
14
14
*Sig
+1
+4*
+2
+2
+2
+1
-5*
+2
+5*
-5*
+1
-1
0
-5*
+2
-2
-5*
NA
-3
-2
-2
-3
-4*
-2
Merton Residents Survey 2008/09
SIGNIFICANT CHANGES IN SERVICE DELIVERY
SINCE 2007
BETTER:
Street cleaning
Public transport
+5
+4
WORSE:
Collection of council tax
Policing
Primary education
Adult education
Housing benefit service
-5
-5
-5
-5
-4
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
REFUSE COLLECTION
No change since 2007
London
Merton
Outer
100
90
80
70
76
80
75
67
66
60
71
64
68
70
69
62
50
73
66
65
65
Highest 2006/07 81
Highest 2007/08 78
71
68
69
64
70
66 Lowest 2006/07 64
Lowest 2007/08 63
50
40
30
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
STREET CLEANING
Significant improvement from 2007
London
Merton
Outer
100
90
80
Highest 2007/08 76
Highest 2006/07 75
70
60
58
50
40
52
50
42
40
41
39
40
36
47
45
43
36
30
37
31
45
43
43
54
49
53
52
58
55
Lowest 2007/08 46
Lowest 2006/07 46
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
STREET LIGHTING
No change since 2007
London
Merton
Outer
100
90
80
Highest 2007/08 79
70
60
50
68
67
56
53
60
58
56
59
60
57
54
58
56
62
58
61
59
58
68
65
68
69
67
Highest 2006/07 75
Lowest 2007/08 60
Lowest 2006/07 55
40
30
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
ROAD AND PAVEMENT REPAIR
No change since 2007
London
100
Merton
Outer
90
80
70
Highest 2007/08 59
Highest 2006/07 53
60
50
40
30
20
21
23
21
15 15
10
25
23
30
23
25
24
22
19
26
24
27
26
24
20
25
24
28
23
38
39
28
27
36
32
38
37
41 42
36
Lowest 2006/07 33
Lowest 2007/08 31
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
19
92
19
91
0
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
PARKS, PLAYGROUNDS & OPEN SPACES
No change since 2007
100
London
Merton
Outer
90
80
Highest 2006/07 75
70
60
50
40
54
49
43
45
41
44
48
43
49
48
46
50
47
58
52
48
47
60
63
Highest 2007/08 72
66
65
Lowest 2007/08 50
Lowest 2006/07 50
39
30
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
NURSERY EDUCATION
No change since 2007
London
60
Merton
Outer
50
40
Highest 2006/07 37
35
31
30
20
17
32
28
23
22
20
35
24
26
24
25
23
24
30
32
30
26
25
Highest 2007/08 31
29
28
Lowest 2007/08 19
16
Lowest 2006/07 16
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
PRIMARY EDUCATION
Significant fall from 2007
London
60
Merton
Outer
50
40
36
35
30
25
23
25
25
25
32
28
32
28
29
28
30
39
37
32
38
37
39
38
Highest 2006/07 42
38 Highest 2007/08 38
33
31
Lowest 2007/08 22
Lowest 2006/07 22
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
SECONDARY EDUCATION
No change since 2007
London
70
Merton
Outer
60
50
40
33
30
20
33
34
24
25
30
20
19
25
22
27
27
24
24
21
20
18
16
15
20
Highest 2006/07 36
31Highest 2007/08 32
22
19
Lowest 2007/08 16
Lowest 2006/07 16
15
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
ADULT EDUCATION / EVENING CLASSES
Significant fall from 2007
70
London
Merton
Outer
60
50
41
40
37
30
36
32
41
40
35
34
34
31
30
35
32
37
34
31
29
35
33
35
32
Highest 2006/07 39
Highest 2007/08 37
32
27
26
20
Lowest 2006/07 29
Lowest 2007/08 25
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
LEISURE AND SPORTS FACILITIES
No change since 2007
Merton
London
100
Outer
90
80
70
60
50
40
42
37
48
41
40
39
41
40
39
34
30
37
33
36
34
42
35
41
37
42
39
41
40
Highest 2007/08 50
Highest 2006/07 50
44
39
Lowest 2007/08 32
Lowest 2006/07 23
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
LIBRARIES
No change since 2007
London
90
Merton
Outer
80
70
60
70
59
71
59
58
55
53
57
58
56
50
57
63
60
61
55
56
52
64
62
Highest 2007/08 68
66 Highest 2006/07 68
64
Lowest 2006/07 54
53
Lowest 2007/08 50
49
40
30
20
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
RECYCLING FACILITIES
No change since 2007
100
London
Merton
Outer
90
80
70
69
64
63
60
50
54
49
40
46
44
51
51
50
44
35
53
46
66
63
58
53
63
62
Highest 2006/07 72
68 Highest 2007/08 67
63
Lowest 2007/08 57
Lowest 2006/07 56
46
33
30
20
10
0
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
LOCAL HEALTH SERVICES
No change since 2007
London
80
Merton
Outer
70
60
58
57
59
55
56
55
57
58
Highest 2007/08 64
62 Highest 2005/06 61
60
Lowest 2007/08 55
53
50
46
40
45
42
44
39
43
41
44
42
47
Lowest 2005/06 46
43
30
20
1991
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
COLLECTION OF COUNCIL TAX
Significant fall from 2007
London
100
Merton
Outer
90
80
70
60
60
50
47
59
53
56
47
56
63
60
55
54
53
63
60
65
60
68
Highest 2006/07 72
Highest 2007/08 65
60
58
Lowest 2006/07 52
Lowest 2007/08 50
45
40
30
20
10
0
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
PUBLIC TRANSPORT
Significant improvement from 2007
London
Merton
Outer
90
80
Highest 2007/08 76
70
66
61
60
50
48
46
40
30
20
1995
43
41
45
43
49
46
54
49
61
60
65
61
69
65Highest 2006/07 66
Lowest 2007/08 64
Lowest 2006/07 55
52
50
37
33
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
POLICING
Significant fall from 2007
London
80
Merton
Outer
70
60
50
Highest 2007/08 58
58
48
44
40
48
43
43
34
30
36
31
53
Highest 2006/07 52
45
44
43
Lowest 2006/07 41
39
35
34
28
28
35
31
Lowest 2007/08 39
33
20
10
1995
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
PARKING SERVICES
No change since 2007
Outer
34
31
London
30
Merton
28
30
32
%
2007
% good-excellent
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
COUNCIL HOUSING
No change since 2007
London
Merton
Outer
70
60
50
40
30
20
10
15
13
0
1991
17
16
1995
14
12
1999
17
14
12
2000
13
2001
14
9
2002
18
14
19
16
19
10
2003
2004
2005
18
21
16
12
2006
Highest 2006/07 26
Highest 2007/08 25
18
14 Lowest 2007/08 12
Lowest 2006/07 12
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
HOUSING BENEFIT
Significant fall from 2007
London
60
Merton
Outer
50
40
Highest 2006/07 32
30
20
Highest 2007/08 29
18
17
20
17
13
10
0
1995
13
13
17
14
15
21
19
20
14
2000
2001
2002
21
18
20
14 Lowest 2006/07 14
14
11
9
1999
20
2003
2004
2005
Lowest 2007/08 12
2006
2007
2008
Base: All Merton residents (c1000):
(c1000) All London residents (c1000)
Merton Residents Survey 2008/09
SOCIAL SERVICES FOR ADULTS
No change since 2007
Outer
%
21
London
20
23
Merton
21
2007
21
20
2008
% good-excellent
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
SOCIAL SERVICES FOR CHILDREN AND FAMILES
No change since 2007
Outer
%
21
London
20
23
Merton
23
2007
24
21
2008
% good-excellent
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
PERCEIVED SERVICE DELIVERY
Compared to whole of London
Poor - Extremely Poor
Street lighting
Public transport
Refuse collection
Parks, playgrounds & open spaces
Libraries
Recycling facilities
Collection of council tax
Local health services
Street cleaning
Policing
Repair of roads and pavements
Leisure and sports facilities
Fly tip removal
Primary education
Parking services
Nursery education
Adult education
Planning services
Secondary education
Youth services
Social services for children/families
Social services
Housing benefit service
Council housing
Base: All respondents (1121)
7
8
69
69
66
65
64
63
60
60
58
53
12
10
7
15
6
8
16
15
26
42
39
36
33
32
28
27
25
22
21
21
20
18
17
7
32
5
6
13
16
23
5
6
4
9
Diff. from
London
Good-Excellent
14
14
*Sig
+2
+4*
-4*
-1
-2
-5*
-8*
-2
+3
0
0
-5*
NA
-5*
+2
-1
-5*
NA
-9*
NA
-3
-1
-6*
-4*
Merton Residents Survey 2008/09
SIGNIFICANT CHANGES IN SERVICE DELIVERY
COMPARED TO LONDON AS A WHOLE
BETTER:
Public transport
+4
WORSE:
Secondary education
Collection of council tax
Housing benefit service
Primary education
Adult education
Recycling facilities
Leisure and sports facilities
Council housing
Refuse collection
-9
-8
-6
-5
-5
-5
-5
-4
-4
Base: All Merton residents (2007: 1088, 2008: 1121)
Merton Residents Survey 2008/09
User trends
NURSERY EDUCATION (UNDER 5’S) - USERS
% saying Good - Excellent
100
90
80
70
71
60
73
72
73
68
57
60
57
57
68
57
60
56
60
65
60
69
64
72
65
69
66
London
Merton
52
50
40
34
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
PRIMARY EDUCATION - USERS
% saying Good - Excellent
100
90
80
70
60
64
62
64
61
66
61
66
65
68
62
70
68
67
62
75
70
London
Merton
50
40
30
20
10
0
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
SECONDARY EDUCATION - USERS
% saying Good - Excellent
100
90
80
70
60
50
48
40
30
55
53
48
47
56
47
54
50
62
60 London
53
52
Merton
41
37
31
20
10
0
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
EVENING CLASSES / ADULT EDUCATION - USERS
% saying Good - Excellent
100
90
80
70
75
69
74
68
60
76
74
71
65
63
56
55
56
68
65
61
73
68
74
69
69
66
67 London
63 Merton
55
50
40
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
PARKS, PLAYGROUNDS & OPEN SPACES - USERS
% saying Good - Excellent
100
90
80
London
70
60
50
58
50
58
52
48
50
49
47
59
47
55
56
57
55
56
54
64
59
66
64
69
69
74
72
Merton
40
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
LIBRARIES - USERS
% saying Good - Excellent
100
90
80
70
79
70
76
66
60
66
60
73
70
72
68
72
72
74
77
80
71
76
75
80
78
London
Merton
67
62
63
61
50
40
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
LEISURE AND SPORT FACILITIES - USERS
% saying Good - Excellent
100
90
80
70
60
63
57
50
58
52
58
55
49
53
48
53
47
56
50
49
50
48
56
51
54
52
58 London
54 Merton
41
40
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
RECYCLING - USERS
% saying Good - Excellent
100
90
80
70
80
72
70
64
70
66
60
62
50
49
65
60
58
53
68
63
72
70
72
71
75
67
65
London
68 Merton
51
40
40
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
Parking Services - USERS
%
37
33
37
37
Merton
London
2007
2008
% good-excellent
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
COUNCIL HOUSING - TENANTS
% saying Good - Excellent
100
90
80
70
60
50
45
40
30
39
31
43
37
31
31
28
35
34
38
37
42
41
Merton
London
32
25
24
22
20
35
39
35
44
39
27
10
0
1995
1998
1999
2000
2001
2002
2003
2004
Base: All Merton residents (c1000): All London residents (c1000)
2005
2006
2007
2008
Merton Residents Survey 2008/09
HOUSING BENEFIT - USERS
% saying Good - Excellent
100
90
80
70
68
60
59
56
46
47
44
40
53
45
39
66
63
58
52
50
65
62
62
39
40
Merton
London
51
45
40
38
37
30
20
10
0
1995
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
Social Services – For Adults
54
47
41
36
%
London
Merton
2007
2008
% good-excellent
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
Social Services – For Children and Families
62
53
48
47
London
%
Merton
2007
2008
% good-excellent
Base: All Merton residents (c1000): All London residents (c1000)
Merton Residents Survey 2008/09
CHANGES SINCE 2007
% saying Good - Excellent
Total
Users
Recycling facilities
Parks, playgrounds, open spaces
+1
+2
+3
+3
Libraries
Leisure & sports facilities
+2
-1
+3
0
Nursery education
Primary education
Secondary education
Adult education
-2
-5*
-3
-5*
-6
+3
-1
-6
Social services
Social services for family
-3
-2
-5
-14*
Parking services
+2
+4
Housing Benefit
Council housing
-4*
-2
+1
-3
*Sig
Merton Residents Survey 2008/09
DIFFERENCES COMPARED WITH LONDON
% saying Good - Excellent
Total
Users
Recycling facilities
Parks, playgrounds, open spaces
-5*
-1
-7*
-2
Libraries
Leisure & sports facilities
-2
-5*
-2
-4
Nursery education
Primary education
Secondary education
Adult education
-1
-5*
-9*
-5*
-3
-5
-8
-4
Social services for adults
Social services for family
-1
-3
-18
-5
Parking services
+2
0
Housing Benefit
Council housing
-6*
-4
+3
+1
*Sig
Merton Residents Survey 2008/09
Merton Extra Questions
The local area
Sense of belonging
75%
28
%
%
47
Very strongly
Fairly strongly
Not very strongly
Not at all strongly
Don't know
21
3
2
23%
Source: PS5 How strongly do you feel you belong to your immediate neighbourhood?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Sense of belonging
% Very strongly / Fairly strongly (avg 75%)
86
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
81
73
72
72
65
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Source: PS5 How strongly do you feel you belong to your immediate neighbourhood?
Base: All Merton Residents (1121)
6: Colliers Wood/
Graveney/
Longthornton
Merton Residents Survey 2008/09
Satisfaction with local area as a place to live
82%
Significant differences
Black residents (91%)
26
%
%
56
Very satisfied
Fairly satisfied
Neither
Fairly dissatisfied
Very dissatisfied
9
6
4
8%
Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Satisfaction with local area as a place to live
% Very satisfied / Fairly satisfied (avg 82%)
96
91
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
86
75
74
67
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Satisfaction with their home as a place to live
90%
Significant differences
AB residents (95%)
Council tenants (74%)
45
%
Very satisfied
Fairly satisfied
Neither
Fairly dissatisfied
Very dissatisfied
%
45
5
3
4
5%
Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Satisfaction with their home as a place to live
% Very satisfied / Fairly satisfied (avg 90%)
97
93
96
81
83
85
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live?
Base: All Merton Residents (1121)
6: Colliers Wood/
Graveney/
Longthornton
Merton Residents Survey 2008/09
Whether older people able to get services & support to
continue living at home
Yes
43%
No
18%
DK
39%
Source: PS21 In your opinion, are older people in your local area able to get the services and support they
need to continue to live at home for as long as they want to?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
How well informed do you feel about what to do in the event
of a large scale emergency?
38%
Falls among ABs (30%)
5
32
%
%
38
Very well informed
Fairly well informed
Not very well informed
Not well informed at all
Don't know
21
3
59%
Source: PS12g How well informed do you feel about what to do in the event of a large-scale emergency e.g.
flooding or human pandemic flu?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
Crime and anti-social behaviour
Worry about crime
%
2008
2007
2006
2005
21
19
24
21
38
13
38
14
41
46
23
4
59%
26
3
57%
13
18
4
65%
12
18
31
67%
Very worried
Fairly worried
Neither
Not very worried
Not at worried
DK
Source: Q6 How worried are you about each of the following in Merton? …Crime
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Worry about crime
% Fairly / very worried about crime (2005 avg 67%)
(2006 avg 65%)
(2007 avg 57%)
(2008 avg 59%)
78 76
63
56 56
48
54
65
63 63
52 51 55
70
75 72
63 64
69 70 66 66
53 52
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
2005
Area 3
2006
Area 4
2007
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
2008
Source: Q6 How worried are you about each of the following in Merton? …Crime
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Worry about anti-social behaviour
%
2008
21
38
14
23
31
59%
2007
20
42
12
25
21
61%
19
41
65%
31
66%
2006
2005
26
21
40
45
11
11
Very worried
Fairly worried
Neither
Not very worried
Not at worried
DK
18
Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Worry about anti-social behaviour
% Fairly / very worried about anti-social behaviour (2005 avg 66%)
(2006 avg 65%)
(2007 avg 61%)
(2008 avg 59%)
69
67
59
54
51 53
73 75
63
57
54
73 73
67 67
62
53
65
62
65 67
2: Dundonald/ Trinity/
Abbey
71
56
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
62
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
2005
Area 4
Area 3
2006
2007
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
2008
Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Worry about drug users
%
2008
15
2007
14
2006
2005
23
18
22
18
16
30
18
27
27
8
32
18
15
6
24
28
Very worried
Fairly worried
Neither
Not very worried
Not at worried
DK
Source: Q6 How worried are you about each of the following in Merton? …Drug users
Base: All Merton residents (c1000)
6
8
10
8
38%
36%
3
5
45%
43%
Merton Residents Survey 2008/09
Worry about drug users
% Fairly / very worried about drug users (2005 avg 43%)
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
(2006 avg 45%)
(2007 avg 36%)
2: Dundonald/ Trinity/
Abbey
(2008 avg 38%)
54
30 31
25
29
45
42 41
38 39
30 28
58
53
49 52
50 52
42 43
47 46
35
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
29
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
2005
2006
Area 4
2007
Area 5
Area 6
2008
Source: Q6 How worried are you about each of the following in Merton? …Drug users
Base: All Merton residents (c1000)
6: Colliers Wood/
Graveney/
Longthornton
Merton Residents Survey 2008/09
Worry about people being drunk or rowdy in
public places
%
2008
15
31
2007
15
32
17
28
16
30
Very worried
Fairly worried
Neither
Not very worried
Not at worried
DK
5 2
47%
4
47%
Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public
places
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Worry about people being drunk or rowdy in
public places
% Fairly / very worried about drug users (2007 avg 47%)
(2008 avg 47%)
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
51
43
52
50
45
39
41
46
50
50
49
51
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
2007
Area 4
2008
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public
places
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Whether the police and local public services are dealing with
anti-social behaviour and crime in their local area
61%
7
54
%
Strongly agree
Tend to agree
Neither
Tend to disagree
Strongly disagree
Don't know
%
23
9
2
5
11%
Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal
with anti-social behaviour and crime in your local area. So how much would you agree or
disagree that the police and local public services are successfully dealing with these issues?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
Whether the police and local public services are dealing
with anti-social behaviour and crime in their local area
% Strongly / tend to agree (61%)
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
66
71
65
55
61
50
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal
with anti-social behaviour and crime in your local area. So how much would you agree or
disagree that the police and local public services are successfully dealing with these issues?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
How informed residents feel about what is being
done to tackle anti-social behaviour
Significant fall from 2007
%
2008
2007
2006
4
29
7
4
19
29
26
31
18
20
13
28
13
30
18
Very informed
Fairly informed
Neither
Not very informed
Not at all informed
DK
4
33%
5
37%
3
30%
Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
How informed residents feel about what is being
done to tackle anti-social behaviour
% Fairly / very informed (2006 avg 30%)
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
(2007 avg 37%)
(2008 avg 33%)
2: Dundonald/ Trinity/
Abbey
47
32
36
28
29 31
34
30
29
34
28 28
40 39
31
36 37
27
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
2006
2007
Area 4
2008
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Tackling racism, social cohesion and respect
Whether the council treats people in a fair and nondiscriminatory way
57%
6
52
%
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Don't know
%
23
6
2
12
8%
Source: Q8 Do you agree that Merton Council treats people in a fair and non-discriminatory way?
Base: All Merton residents (1121)
Merton Residents Survey 2007/08
Whether the council tackles racism
% saying yes
100
90
80
70
60
50
42
40
35
30
35
40
38
39
Merton
32
27
20
10
0
2001
2002
2003
2004
2005
2006
2007
2008
Source: Q10 In your opinion do you think that Merton Council tackles racism or not?
Base: All Merton residents (c1000)
Merton Residents Survey 2007/08
Whether the council tackles racism
White
Black / Black- Asian / AsianBritish
British
Mixed
22
39
%
16
44
40
19
41
40
55
32
29
Yes
No
DK
24
Source: Q10 In your opinion do you think that Merton Council tackles racism or not?
Base: All Merton residents (1121)
Merton Residents Survey 2007/08
Your local area is a place where people from different
backgrounds get on well together
Significant increase from 81% in 2007 to 85% in 2008
2005
70
2006
2007
2008
67
66
60
%
18 20 18
11
Definitely
agree
6 8 7 8
Tend to agree
Tend to
disagree
10
2 1 3 1
Definitely
disagree
7 9 7
Don't know /
too few
people
Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different
backgrounds get on well together?
Base: All Merton residents (c1000)
Merton Residents Survey 2007/08
Your local area is a place where people from different
backgrounds get on well together
By ethnicity
85%
86%
White
Black / BlackBritish
18
13
%
85%
Asian / AsianBritish
19
66
72
65
7
1
7
12
2
7
2
6
83%
Mixed
9
75
Definitely agree
Tend to agree
Tend to disagree
Definitely disagree
DK / too few people
17
Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different
backgrounds get on well together?
Base: All Merton residents (1121)
Merton Residents Survey 2007/08
Whether treated with respect and consideration by local
public services
All / most of the time = 68%
19
%
49
All of the time
Most of the time
Some of the time
Rarely
Never
Don't know
%
19
5
2
7
Source: PS20 In the last year, would you say that you have been treated with respect and consideration by your
local public services?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
How much of a problem is people not treating each
other with respect and consideration in local area
68%
10
%
57
%
Not a problem at all
Not a very big problem
A fairly big problem
A very big problem
Don't know
22
6
5
28%
Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other
with respect and consideration?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
How much of a problem is people not treating each
other with respect and consideration in local area
% Not / not a very big problem (68%)
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
81
69
73
64
56
56
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other
with respect and consideration?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Community activity
Whether can influence decisions affecting their
local area
% Definitely / tend to agree (2007 avg 52%)
(2006 avg 51%)
(2008 avg 53%)
65
62
61
53
45
54
48 48
58
57
51 49
50
43
42
53
47 49
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
2: Dundonald/ Trinity/
Abbey
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
2006
Area 4
2007
2008
Area 5
Area 6
6: Colliers Wood/
Graveney/
Longthornton
Source: PS13 Do you agree or disagree that you can influence decisions affecting your local area?
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Satisfaction with cultural opportunities
70%
68%
2007
2008
11
11
%
%
58
56
15
18
8
2
5
8
2
5
Very satisfied
Fairly satisfied
Neither
Fairly dissatisfied
Very dissatisfied
DK
Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton?
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Satisfaction with cultural opportunities
% Very / fairly satisfied (2007 avg 70%)
(2008 avg 68%)
78
2: Dundonald/ Trinity/
Abbey
77
75
71
65
1: Village/ Hillside/
Raynes Park/
Wimbledon Park
69
61
59
72
67
67
59
3: Cannon Hill/
Merton Park/ West
Barnes/ Lower
Morden
4: Lavender Fields/
Pollards Hill/ Figges
Marsh
5: Ravensbury/ St
Helier/ Cricket Green
Area 1
Area 2
Area 3
2007
Area 4
Area 5
Area 6
2008
6: Colliers Wood/
Graveney/
Longthornton
Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton?
Base: All Merton residents (c1000)
Merton Residents Survey 2008/09
Involvement with groups that can make decisions
affecting ….
%
Services in the local community
3
Local services for young people
2
Tenants' group decision making
committee
2
Tackling local crime problems
2
Regenerating the local area
2
Local health/education services
1
Been a local councillor
1
Source: PS16 In the past 12 months have you …?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
Complaints
Whether made a complaint in the last year
Yes
20%
No
80%
Source: Q15 Have you made a complaint to the council about its services in the last year?
Base: All Merton Residents (1121)
Merton Residents Survey 2008/09
Satisfaction with the way complaint was handled
30%
10
20
10
%
33
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Don't know
%
26
1
59%
Source: Q16 How satisfied were you with the way in which your complaint was handled?
Base: All Merton residents who have made a complaint in the last year (226)
Merton Residents Survey 2008/09
Sources of information
Sources of information
% mentioning
My Merton - the Council magazine
53
BBC London television
36
www.merton.gov.uk
34
Metro
32
The South London Guardian
31
ITV London Tonight
27
The Post
19
London Paper
17
BBC London radio
17
Wimbledon Time and Leisure magazine
16
BBC London website
15
London Lite
15
Evening Standard
11
South London Press
5
LBC Radio
5
Radio Jackie
Choice FM
Grapevine
4
3
2
Source: Q14 Which, if any, of the following do you use to access information?
Base: All Merton residents (1121)
Merton Residents Survey 2008/09
Young Persons Survey
Areas of personal concern – Young people
Significant fall for bullying from 2007
Crime
35
Bad behaviour
28
30
Bullying
24
19 24
26
23
21
Litter
Not enough done for youth
Pollution
21
23
17
Education
Traffic
Public transport
Lack of recreational facilities
Lack of jobs
Health
13
13
%
43
32
29
1922
Drug use / pushers
54
36
34
31 35
19
20
13
46
46
45
30
18
16
18
16
18
2008
2007
2006
2005
14
12
13
18
17
16
15
13
18
9 11
8
10
11
12
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)
Merton Residents Survey 2008/09
Areas of personal concern 2008
Young Merton residents Vs young Londoners
54
57
Crime
35
38
Bad behaviour
30
33
Bullying
Litter
24
17
23
25
21
Not enough done for youth
Pollution
9
19
20
17
Drug use / pushers
Education
Traffic
Merton
London
13
16
7
Public transport
14
8
12
14
13
Lack of recreational facilities
Lack of jobs
Health
%
1
9
10
Base: All Merton residents 11-17yrs 257, London residents 11-17 yrs 254
Merton Residents Survey 2008/09
Areas of personal concern – social grade
%
23
25
Bullying
41
35
23
AB
C1
C2
DE
24
Pollution
18
15
Base: All Merton residents 11-17yrs (257)
Merton Residents Survey 2008/09
Image of the council – young people
2008
% Saying Great Deal / Some Extent
64
Does enough to protect young
people
58
65
61
60
61
58
58
Provides services which young
people need
50
43
42
41
Keeps young people informed
49
48
49
46
Listens to concerns of young
people
Involves young people in
decision making
%
2008
2007
2006
2005
38
33
33
34
Base: Merton residents 11-17yrs who know a lot or a little about the Council
(2008: 158, 2007:156, 2006: 245, 2005: 151)
Merton Residents Survey 2008/09
Image of the council 2008
Merton Vs London
% Saying Great Deal / Some Extent
64
Does enough to protect young
people
38
60
Provides services which young
people need
50
50
Keeps young people informed
35
Merton
London
49
Listens to concerns of young
people
Involves young people in
decision making
%
40
38
27
Base: Merton residents 11-17yrs who know a lot or a little about the Council 158;
London residents 11-17yrs who know a lot or a little about the Council 139
Merton Residents Survey 2008/09
Perceived Service Delivery 2008 – Young people
Difference
from 2007
Poor - Extremely Poor
Primary schools
Good-Excellent
10
The police
7
Libraries
5
72
0
72
+3
63
-4
Public transport
9
63
-2
Parks, playgrounds and open spaces
9
62
-1
12
Local health services
58
0
Recycling facilities
14
56
-2
Secondary schools
15
56
-1
55
-1
54
-4
Leisure / sports facilities
18
4
Repair of roads/pavements/cycle paths
Street cleaning
19
Sixth form colleges
50
15
Arts and culture 24
Activities for young people
Social services for children and families
11
-1
42
-7
41
-2
39
6
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)
27
-3
*Sig
-9*
Merton Residents Survey 2008/09
Perceived Service Delivery – Young people
Difference
from London
Poor - Extremely Poor
Primary schools
Good-Excellent
10
The police
7
Libraries
5
72
+8
72
n/a
63
-14
Public transport
9
63
-3
Parks, playgrounds and open spaces
9
62
-6
12
Local health services
58
-6
Recycling facilities
14
56
-9
Secondary schools
15
56
-8
55
-1
54
+5
18
Leisure / sports facilities
4
Repair of roads/pavements/cycle paths
Street cleaning
19
Sixth form colleges
50
15
Arts and culture 24
Activities for young people
Social services for children and families
Base: All Merton residents 11-17yrs 257
11
42
-1
41
0
39
6
27
-1
-3
-4
Merton Residents Survey 2008/09
Young people and political involvement
Am doing/have done
Might do in future
Would never do this
Have done or might
consider doing
DK
%
18
Doing voluntary work
Voting in an election
69
5
Being a member of a
school council
77
23
Write to local
councillor
6
Campaiging (march,
protest, sign petition)
7
12
15
46
55
47
29
37
42
2
86% 86% 86%
3
82% 86% 93%
2
69% 68% 65%
3
61% 63% 67%
4
55% 54% 56%
2008 2007 2006
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)
Merton Residents Survey 2008/09
Out of school activities attended
82% engage in at least one activity
53
43
2005
2006
2007
2008
41
40 40
34
%
25
23
17 17
19 2018
22
15
17
12
13
9
11
6
8
2 2
Libraries
and parks
Sports / gym After-school
club
Drama /
Dance /
Music
Youth club
Scout /
adventure /
cadet grps
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)
6 5 6
4 4 5
Breakfast
club
Other
Merton Residents Survey 2008/09
Out of school activities young people would like to attend
94% would like to attend at least one
2005
50 49 50
44
2006
2007
2008
44
35
34
31
31
%
26
28
29 28
26
26
23
20
23
18
13
13
6
Sports
activities
Place to
Parks and Music / art /
meet friends playgrounds
drama
/ others
Place for
play and
hobbies
8 8
8 6
5
9
6 6
4
2
Place to do Place adults Place adults
homework
organise
listen to
activities
probs
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)
Merton Residents Survey 2008/09
To what extent do you agree that Merton is a good place for
young people to live?
81%
2007
81%
2008
14
14
%
%
67
15
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)
68
A great deal
To some extent
Not very much
Not at all
DK
14
3
2
Merton Residents Survey 2008/09
How would you prefer to get information about the
Council?
% mentioning
28
Local newspaper
19
28
Leaflets to your door
23
23
Friends / neighbours / relations
7
20
22
19
Email
Posters
11
17
15
16
The Council newsletter
Merton website
23
14
13
Leaflets/notice boards in Council buildings
9
9
9
Local radio
Community websites
7
8
8
Text messages
Council offices
2008
2007
2
4
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)
Merton Residents Survey 2008/09
How important is it for you that the Council looks after
the environment through its policies?
A significant increase from 2007
86%
2007
92%
2008
%
48
51
%
37
10
2
1
Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)
Very important
Fairly important
Neither
Not very important
Not at all important
DK
41
4
1
2
Merton Residents Survey 2008/09