Transcript Document

Gilbert Benchmark Report
July 25, 2014
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OVERVIEW
Why Performance Management?
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Increased demand for government accountability
Focus on community’s highest priorities
Allows for data-driven decisions
Engages employees at every level / provides targets
Monitor progress
Provides context to operations
Turn principle >> practice
Why Continue to
Measure?
Past performance does
not guarantee future
results
Why Benchmark?
Greater context
 “How do we compare?” – prepare for the
inevitable question
 Best practices
 Are we where we want to be?
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OVERVIEW
Strategy for Gilbert
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Explored various models
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Developed comprehensive
approach that was right fit
for Town of Gilbert:
Performance
Indicator
Process
Improvement
 3 main performance tools
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But, first…
Performance
Management
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OVERVIEW
Strategy for Gilbert
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Provide order/structure
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OVERVIEW
Performance Indicators
How to measure – department education
Types:
 Input
 Output
 Efficiency
Measures
 Outcomes
Can take the form of:
 Performance
Measure
 Benchmark
 Dashboard Metric
Gilbert Benchmark Report
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Component of performance management strategy
Project Timeline
August – Department meetings
 Sept.-Oct. – Benchmark review & revision
 Oct. – Met with Town Manager’s Office
 November – Additional revisions
 December – Design and final revisions/
feedback from other cities
 January – TMO sign-off & present to Council
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17 Departments
Gilbert Departments in Report
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Town Manager
Attorney
Clerk
Communications
Management & Budget
Human Resources
Intergovernmental Relations
Information Technology
Economic Development
Development Services
Police
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Professional Standards
Patrol Services
Special Enforcement
Criminal Investigations
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Fire
Management Services
 Accounting
 Utility Billing
 Facilities
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Court
Prosecutor
Parks & Recreation
Public Works
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Streets
Water
Wastewater
Environmental Services
Gilbert Benchmark Report
Department benchmarks
Strategic
Initiative
Tie to
performance
measures
Department
benchmarks:
2-3 local, 2-3
outside AZ
Report Examples
FTE per 1,000 Residents
12.00
10.00
8.65
8.00
6.00
4.00
2.00
0.00
11.69 11.55
10.87
5.44
6.46
8.90
Report Examples
Estimated Average Residential Household Cost
Gilbert: $1,353
Min
$1,353
Max
$1,990
Total Developed Parks Acreage per 1,000 Residents
Gilbert: 2.57 acres
Min 2.57
acres
Max 5.29
acres
Fire – Average Response Times
Gilbert: 3:49 minutes
Min
3:48
Max
5:34
Next Steps
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Alignment with budget process
Budget
Request
Data
Decision
FollowUp
Revisit, continue to align with other
components of performance management
strategy
 Lessons learned, future revisions
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Department education
Glossary, definitions
Org-wide metrics
Additional divisions/ revisions to existing
Resources
Gilbert Benchmark Report
Other helpful links:
 ICMA Center for Performance Analytics
 City of Tempe Cost of Service
 City of Scottsdale Report to Citizens
 Results Washington
 City of Virginia Beach
 UNC Utility Rates Dashboard
 Harvard Kennedy School Article on PM