Transcript Education Value Proposition

ALCATEL-LUCENT ENTERPRISE
EDUCATION SERVICES
October 2014
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
AGENDA
1. Introduction to Education Services
2. Easy access to knowledge and skills
3. Education to leverage business
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
INTRODUCTION
TO EDUCATION
SERVICES
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SERVICES
TO MAKE THE DIFFERENCE
Partners gain
a competitive
advantage with
Alcatel-Lucent
Enterprise
products,
solutions
and services
VENDOR ASSURANCE
VENDOR ENGAGEMENT
INTEGRATION SERVICES
END-TO-END SERVICES
• Mentoring, consulting & design
• Integrate & Deploy - Operate &
Maintain
• Full Project management
APPLICATION SERVICES
PROFESSIONAL
PROFESSINAL
SERVICES
MANAGED
SERVICES
• Customized Applications
• Off the shelf Applications
• Network Operation
• CAPEX to OPEX
• Operate & Maintain
GLOBAL CAPABILITIES
• Field/Labor & spare capabilities
• Hosting capabilities
• NOCs, Service Desk
PRODUCTS and SOLUTIONS
VENDOR
PROTECTION
SUPPORT
SERVICES
• Fit customer needs
• Software & Hardware
Coverage
• Multiyear & software
evolution
• Global Technical Support
EDUCATION
SERVICES
GLOBAL
PROJECT
MANAGEMENT
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
KNOWLEDGE AND
SKILLS FOR SUCCESS
TRAINING AND CERTIFICATION
• Business Partners
• Customers
• Standard & customized training
EDUCATION SERVICES
AT A GLANCE
Sales
End-users
BENEFIT FROM VARIOUS TRAINING METHODS:
Classroom, virtual class, individual
learning and virtual labs:
Training on
Enterprise
Communication
&
Networks
Solutions
• On the Enterprise Portfolio
• Whatever your market segment: Small, Mid or Large
• Whatever your knowledge level and profile
Pre-Sales
Administrators
• Using appropriate media and delivery mode
PostSales
• Standard or customized training
• At our premises or at your site
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES
DID YOU KNOW?
44,090
5
2013 FIGURES
i-learning
hours
23,400
trainee
days
job
profiles
22
products
or
solutions
Customer
Enterprise
satisfaction
Education
85,9%
300
training
references
• Cover
A
certification
the fulldelivery
Enterprise
process
worldwide
network
Anfull
innovative
offer
with
recognized
by the market
close
portfolio
to customer
worldwide
Solutions
portfolio
coverage
14000
active
certified
heads
trainees
per day
− Post-sales
Learn at your own pace using
−
Network
management
Internetlabs
technology
• Remote
available to
− Pre-sales
−
Secured
networks
data
−
Sales
• practice
c-learning
•• Address
all training
job
functions
Worldwide
delivery
−
Face-to-face
education
Two
certification
levels
schedule
− Sales,
pre-sales, post-sales,
in classroom
− Starter
Administrators and end users
• −v-learning
− Advanced
− Learning session in classroom with
a remote trainer
6000
250
Evaluate
theproduct
competencies
• Address
Onsite
all
with
families
flyingmedia
Use thetraining
optimal
learning
ranges
instructor
and learning
IP communications
• −Three
job functions
i-Learning
platform
− Applications
trained
heads in
class
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASY ACCESS
TO
KNOWLEDGE
AND SKILLS
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
STATE-OF-THE-ART
TRAINING
STATE OF THE ART
INNOVATION
GREEN TOUCH
SELF-PACED
• Benefit from 25 years of
experience in training design
and delivery
• Using latest technologies,
multi-media, virtualization
and remote access
• Electronic format, reducing
carbon footprint, secured and
easy to update
• Using multimedia support,
multiple devices, videos and
training guides
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
BUILDING THE
LEARNER ENVIRONMENT
Enabling students to build their own learning environment based on learner:
•
•
•
•
Personal context
Work environment
Connection type
Devices
CLASSROOM, ONLINE, BLENDED, AT ANY TIME, QUICK, SHORT…
…LEVERAGING MORE VIDEOS
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASE ACCESS TO KNOWLEDGE
WITH VIRTUAL LEARNING
ACCESSIBILITY

Gain consistent high-quality instruction for a geographically distributed workforce

Learn from the convenience of your desktop, laptop, or mobile device
FLEXIBILITY

Business paced sessions so learners keep time for their everyday job activities

Pick-up additional content at your own pace
EFFICIENCY

Interact in real time with peers and expert instructors

Get live access to hands-on labs and exercises to build skills
COST SAVINGS

Save time and money by training without traveling while supporting corporate
green initiatives
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
TRAINING eBOOK
TO ENRICH LEARNER EXPERIENCE
 Multi-Device, Multi-OS (PC, MAC, IOS, Android)
 Search engine, Highlight, Bookmark, Add notes …
 All eBooks in a library
 2nd license automatically granted for mobile device:
iPhone, iPad, Android (Offline mode access to eBook)
 Printable lab documents and technical procedures
C O N S U LT T H E D E D I C AT E D PA G E F O R D E M O S O N e B O O K L I B R A RY
http://enterprise-education.alcatel-lucent.com/library
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MAKE IT SIMPLE
ORDER ONLINE USING eBUY
 Order your training items directly through eBUY
 Online certifications for Pre-Sales (AQPS, ACPS) and Post-Sales (ACFE, ACSE upgrade)
 e-learning courses (full mode)
 Training e-books
 Students kits
 Benefit from the advantages of this new ordering model:
EASY: Connect to a tool you already know on your dedicated Business Partner website
FAST: Open and accessible 24/7 to accelerate access to educational items
ORDER TRAINING ITEMS THROUGH eBUY
https://ebuy.businesspartner.alcatel-lucent.com
H O W TO U S E e B U Y F O R E D U C AT I O N I T E M S
https://ebuy.businesspartner.alcatel-lucent.com
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION TO
LEVERAGE
BUSINESS
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION
TO LEVERAGE BUSINESS
STRATEGIC
COMPETENCY TRANSFER
WORLDWIDE PRESENCE
RECOGNITION
• Ensuring the durability and
efficiency of your investment
in people
• A strong network of
experienced instructors, and a
training offer for every
competency
• Delivery capabilities around
the world; regional training
centers and local trainers
• A Certification Program
recognizing skills compliant with
Partner Program
EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD.
— NELSON MANDELA
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
TRAINING:
BENEFITS FOR BUSINESS PARTNERS AND CUSTOMERS
TRAINED PARTNERS HAVE A COMPETITIVE ADVANTAGE AND:
LEARN TODAY…
TO LEAD
TOMORROW
•
•
•
•
•
Stay ahead of customer technology needs, requirements and expectations
Speed up execution while being more confident and efficient
Win more competitive sales pitches and increase sales
Increase customer satisfaction while increasing market share
Feel more engaged, which reduces employee turnover
TRAINED CUSTOMER USERS AND STAFF MAKE BETTER USE OF SOLUTIONS AND:
•
•
•
•
•
Increase their productivity, positively affecting the bottom line
Improve job satisfaction, resulting in providing better customer service
Attract and retain more customers and deliver higher quality of service
Gain in autonomy, decreasing the need for supervision
Contribute to the company growth and reputation
DID YOU KNOW? TRAINED USERS COST 20% LESS TO SUPPORT THAN UNTRAINED USERS
— GARTNER 2006
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
COMPETENCY TRANSFER
THE WORLDWIDE
EDUCATION TEAM
TRAINING DESIGNED FOR
EVERYONE’S NEEDS
• A Knowledge Center with
experts sharing experience
• Train The Trainer Program
and trainer certification
• Accredited regional training
centers
• Standard Training offer
in line with product and
solutions offers
• Training track for each profile
to acquire skills
• Training duration optimized
to speed execution
• Training content that matches
your needs
• Tailored and customized
courses on demand
• Recognition through the
Certification Program
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
WHY
IS IT GOOD
FOR YOU?
GOOD FOR
YOUR
BUSINESS
PARTNER RAMP UP
EASIER AND FASTER
GOOD FOR
YOUR
ROI
TRAINING INVESTMENT
AT A LOWER COST
GOOD FOR
YOUR
FUTURE
BUILD A FOUNDATION FOR
LONG TERM BUSINESS
FREE WEB BASED TRAININGS
 Enjoy this self paced online learning
method
 Benefit from rich content with:
 embedded videos
 attached working documents
(conversation guides, technical customer
questions, templates, etc..)
C O N S U LT T H E D E D I C AT E D PA G E F O R F R E E T R A I N I N G S O N T H E B U S I N E S S P O RTA L :
h t t p s : / / b u s i n e s s p o r t a l . a l c a t e l - l u c e n t . c o m / > > Tr a i n i n g & C e r t i f i c a t i o n
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASY ACCESS TO KNOWLEDGE
Worldwide presence & local access to education
V I S I T T H E T R A I N I N G L O C ATO R O N T H E B U S I N E S S P O RTA L
http://enterprise-education.alcatel-lucent.com/TrainingLocator/TrainingLocator.html
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
RECOGNITION
CERTIFICATION PROGRAM
• By providing a wide range of training adapted to all profiles within your organization, Alcatel-Lucent
Enterprise Education is committed to helping partners and customers achieve their goals.
• The Certification Program enables business partners to be compliant with Alcatel-Lucent Enterprise
Partner Program requirements and specializations.
JOB FUNCTION
CERTIFICATION
DESCRIPTION
Sales
ACSR - Alcatel-Lucent Certified Sales Representative
For sales representatives who sell Alcatel-Lucent products and solutions
Pre-sales
AQPS - Alcatel-Lucent Qualified Pre-sales
For pre-sales engineers who design and provide quotes on stand-alone projects
ACPS - Alcatel-Lucent Certified Pre-sales
For pre-sales engineers who design large/complex networking projects
ACFE - Alcatel-Lucent Certified Field Expert
For field engineers in charge of advanced configurations, installations and
service support
ACSE - Alcatel-Lucent Certified System Expert
For expert engineers in charge of complex configurations, installation and
remote service support
Post-sales
DID YOU KNOW? ACCORDING TO A STUDY DONE BY ASTD*, THOSE THAT INVESTED MORE IN TRAINING
REALIZED A HIGHER GROSS PROFIT PER EMPLOYEE. *American Society for Training & Development
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
LOGO
TRAINING AND CERTIFICATION
FOR BUSINESS PARTNERS
EDUCATION TO SPEED
EXECUTION AND IMPROVE
STAFF EFFICIENCY
CERTIFICATION TO
RECOGNIZE SKILLS
• Standard offer for products and
solutions
• Tracks for Newcomers,
Experienced and Other Vendor
Experienced
• Optimized course content and
duration; multimedia, classroom,
Web-based training and remote
labs
• Progressive program with
graduated levels
• Benefit for
specializations required
for accreditation
of the company
DID YOU KNOW? TRAINED USERS ACQUIRE SKILLS IN 25% OF THE TIME —
INCLUDING TRAINING TIME — OF AN UNTRAINED PERSON — UK GOVERNMENT
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
STUDY, 2008
EDUCATION OPPORTUNITIES
FOR PARTNERS
Training curriculums to capitalize on installed base
Training curricula to start with new products and solutions
NEED
WHAT TO TAKE
• Acquire, extend or update skills
for existing or new Enterprise
products and solutions
• Appropriate training course
adapted to the product/solution
sold and the targeted audience
“IN ALMOST ALL RFPs THERE IS A REQUEST FOR TRAINING…”
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
KEY DIFFERENTIATOR
• Training tracks available for all
Enterprise global strategies
• Training courses designed to
match profile requirements
• Customizable courses on
demand to meet your needs
SAY PARTNERS
www.alcatel-lucent.com/enterprise
twitter.com/ALUEnterprise
facebook.com/ALUEnterprise
youtube.com/user/AlcatelLucentCorp