Transcript Slide 1
A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan October 15, 2008 Introduction • Thank you • Materials on CIO website • “The Plan” for “The Plan” Traditional IT Service Expectations Good Pick Two Fast Cheap IT Service Expectations Today Good Pick Three Fast + Cheap IT Service Matters …for virtually everything More Complex Than We Admit Simple Complicated Complex Chaotic We are here Achieving Service Excellence Teaching & Learning Outreach & Public Service Campus Services Research Some Important Questions Vision Achieving and sustaining service excellence for teaching and learning, research, outreach and public service, and campus services. Common Themes • • • • • • • • Communication and collaboration IT service leadership Organizational infrastructure Effective assessment Funding approaches Agile and innovative Aligned Boundary bridging Teaching and Learning Teaching and Learning 1. Support with appropriate technologies 2. Support successful approaches 3. Prepare students to work in a technology-enhanced world 4. Foster collaboration and innovation 5. Advance and sustain faculty, staff, and student skills and competencies Research A culture of selfreliance meets a culture of collaboration Research 1. Understand research nature (adaptive challenges) 2. Support research infrastructure 3. Support the proposal/award process 4. Connect resources and people 5. Support sharing and archiving research 6. Advance and sustain faculty, staff, and student skills and competencies The Science of Science The Science of Infrastructure IT Service for Research at UW-Madison Infrastructure Outreach and Public Service Outreach and Public Service 1. Include strategies listed in T&L section 2. Support outreach and public service infrastructure 3. Support access for non-traditional students and the public (shrink distance for access) 4. Embrace Wisconsin Idea/Experience 5. Advance and sustain faculty and staff skills and competencies Campus Services All the things we do to run this $2 billion/year enterprise Infrastructure Define, establish, sustain and continually enhance core and enabling infrastructure Core Infrastructure Enabling Infrastructure Software and services that provide a common set of features and processes used to support and enhance IT service delivery. Influencers • • • • • • • Complexity Funding strategies Relationships/Alignment Priorities Governance Architecture principles Policy Bigger Questions How do we make decisions? How do we set priorities? What is our total IT spend? What is core to our mission? Next Steps Conversation More than technology, our challenge is building community and brokering capability…