Transcript How To Make The Most of Food Bank Resources

How To Make The Most of
Food Bank Resources
3/16/2012
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How To Make The Most of
Food Bank Resources
Presenter: Mark Kokoletsos
Second Harvest Food Bank
Agency Relations Manager
650-610-0800x402
[email protected]
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Contact Information
Your Agency Relations Managers
 Shirley Chang, based in Santa Clara County. Territory includes San
Jose, South, West and Northern Santa Clara County.
408-266-8866x272, [email protected]
 Tometrius Paxton, based in Santa Clara County. Territory includes
Southern San Mateo County, Palo Alto and East San Jose.
408-266-8866x421, [email protected]
 Mark Kokoletsos, based in San Mateo County. Territory includes all of
San Mateo County excluding, Redwood City, Menlo Park, and
East Palo Alto. 650-610-0800x402, [email protected]
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Minimum Requirements
Agency partners must have and/or attended the
following to be in compliance and receive food:
• New Shopper Orientation.
•
Allows you to pick up from the
Food Bank, Produce Markets
and to order online
•
• Annual Food Safety Training
• Current certificate of general
liability insurance. Make Second
Harvest Food Bank a certificate
holder. Use proper address.
In addition, the monthly report of
individuals served is due by the
7th of every month.
Response to bi-annual monitor
report
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Minimum Requirement Details
• New Shopper Orientation is the 1st • Monthly individuals served report
and 3rd Friday of every month from
is due monthly by the 7th
10-11:00
• Monitor is held at agency sites at
• Food Safety Training schedule is
least every two years including
sent out at least once a month.
satellite sites.
This is a yearly requirement that all
agencies need to fulfill.
• Insurance is updated once a year
for all agencies
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How Do I Fulfill Those Requirements?
New Shopper Orientation & Monitor Response
Contact your Agency Relations Manager
Authorization letter on letterhead designating the new shopper is required. Please include agency numbers
Food Safety Training
Contact Lynn Lovely, [email protected]
Monthly Individuals Served Report Link
Online process, http://reports.shfoodbank.com/
Online Ordering Link
www.agencyexpress3.org/agencyexpress30/newlogin.aspx
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What Other Resources Do We Have?
• Contact Agency Relations Manager for:
– Regular monthly delivery for orders over 20 cases
– Grocery Rescue: picking up donations at local grocery stores
– Donations of equipment and supplies
• Produce Markets (Hubs). Schedule sent out weekly by email.
– Email Lynn Lovely to be added to the list: [email protected]
• CalFresh (aka: SNAP, Food Stamps): Staff/volunteer pre-screener
training, Application Clinics. Visit resource table at Resource Fair.
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What Other Resources Do We Have?
• Food Connection: Computerized listing of Pantry’s, Soup Kitchens
and Shelters in San Mateo & Santa Clara Counties. 1-800-984-3663
• Nutrition Dept: Spanish speaker available for your agency, can
provide on site training. Nutrition resource room with nutrition
materials available at Curtner and San Carlos. Contacts:
– Madoka Gaspar, [email protected] or Janet Hung, [email protected]
• USDA Food for Pantries, Soup Kitchens and Shelters
– Eligibility requirements and forms available from your Agency Relations Manager
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What Other Resources Do We Have?
• Special holiday food & gift cards.
– For Pantry’s, Soup Kitchens and Shelters only
• Donated gift cards. Contact Agency Relations Manager
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San Mateo County Hub Locations
•
•
•
•
•
Monday
Jefferson Elementary School, 19 Hill Street, Daly City, 9-9:45 a.m.
Robin Hood Lodge, Bloom Lane and Main Street, Half Moon Bay, 12:15-1:00 p.m.
Tuesday
First Presbyterian Church of San Mateo, 194 W. 25th Ave., San Mateo,
9:00-10:00 a.m.
Onetta Harris Community Center, 100 Terminal Avenue, Menlo Park,
11:00- 12:00 p.m.
Wednesday Afternoon
San Carlos Warehouse 12:30-1:30
Friday Morning
San Carlos Warehouse 7:30-8:30
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Hub Locations in Santa Clara County
•
Thursday
Salvation Army, 359 N. 4th Street, San Jose, 8:30-9:30AM
•
Tuesday
San Jose Food Bank Warehouse 7:30-8:30 &12:30-1:30
•
Wednesday
San Jose Food Bank Warehouse 7:30-8:30
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USDA Forms
• See your Agency Relations Manager for current
USDA forms. The current forms list includes:
 2011-12 Income guidelines in English and Spanish
 Alternate Pick Up forms in English and Spanish
 EFAP Certificate of Eligibility (aka: efa-7)
 Distribution Site Report of Congregate Feeding Agencies(Soup Kitchens)
 Distribution Site Report of Household Participation(Pantries)
 USDA reports due by the 7th of the month
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Online Ordering
• Ordering link: www.agencyexpress3.org/agencyexpress30/newlogin.aspx
• Orders must be submitted by noon the day before pick up or delivery
• Request additional logins through Agency Relations Manager. The
shopper will need to have an email account and have attended New
Shopper Orientation.
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AE3, Online Ordering
• Having your own login with related email address is important. This
way you will receive the order confirmations when order is released
• Contact your Agency Relations Manager with any questions or
changes
• You may edit your order after submitting but before noon the day
before pick up or delivery
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Agency Express 3 Login Page
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AE3 Shopping List
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AE3 Checkout
Make sure
quantities in
Order Qty
boxes are
equal to or less
than amount in
Available Qty
box
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AE3 Order Management
Go to this page after
you have submitted
your order to see that it
was submitted and to
edit the order. When
you submit order
successfully the system
will automatically take
you to this page. Your
current order is on top
of the list.
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AE3 Order Management & Editing
Click on pencil to edit
order. Click on red
circle with white x to
cancel order. Click
on printer to see
order.
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AE3 Scheduler
All of your
appointments for the
month are located on
this page. Make sure
to look at the type:
Pickup or Delivery
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AE3 Common Mistakes
• Forgot to submit cart
• Attempt to submit cart with
quantity error
• Can not see the appointment.
Change Pickup/Delivery box to
Pickup or Delivery mode to
see the appointment.
• Refresh screen to see new
data. F5 button or Green up &
down arrows at top of screen
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AE3 Shopping List Tips
•
How allocations work—each time you order you will see the maximum available
•
The list will change daily, order what you need when you see it
•
Review the entire list, don’t filter to your favorites, you will miss something
•
Order each type of canned vegetable or fruit
•
Don’t forget to look at the USDA items, if you’re agency is eligible. They may replace
purchased or donated items that you need but are not seeing
•
Contact your Agency Relations Manager if you are not getting enough or need
special items. We will try to accommodate you.
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Changes AT SHFB
•
No produce available online. Produce will only be available at Produce Hubs and
through direct produce deliveries. See schedule pages 10 & 11
•
PUSH:
 We will deliver a variety of produce to your agency each scheduled delivery during a
specified time window. Produce will come in bins, on pallets, and in special reusable plastic
containers (RPC) that must be returned. As your program moves forward, we will adjust the
amount delivered as you learn about your capacity and client needs. Minimum of 100-150
families. Distribution days can be Monday-Saturday.
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San Jose Warehouse Time Changes
New Warehouse Hours San Jose:
 Monday: Warehouse opens at 7:30, closes at noon for lunch. Reopens at 12:30 and closes at
3:00. Last agency orders are scheduled for 11:30 & 2:30
 Tuesday: Warehouse opens at 7:30 for Produce Hub until 8:30. Open 8:30-12:00 for order pick
up, closes at noon for lunch. Reopens at 12:30 for Produce Hub until 1:30. Open1:30-3:00 for
order pickup. Last agency orders are scheduled for 11:30 & 2:30
 Wednesday: Warehouse opens at 7:30 for Produce Hub until 8:30. Open 8:30-12:00 for order
pick up, closes at noon for lunch. Reopens at 12:30 and closes at 3:00. Last agency orders are
scheduled for 11:30 & 2:30
 Thursday: Warehouse closed in the morning.
Open 12:30-3:00 for order pick up.
 Friday: Warehouse opens at 7:30, closes at noon for lunch. Reopens at 12:30 and closes at
3:00. Last agency orders are scheduled for 11:30 & 2:30
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San Carlos Warehouse Time Changes
New Warehouse Hours San Carlos:
 Monday: Warehouse is Closed
 Tuesday: Warehouse closed in the morning. Warehouse open for order pick up 1-3:00.
 Wednesday: Warehouse opens at 7:30, closes at noon for lunch, reopens at 12:30 for
Produce Hub until 1:30. Reopens for order pick up 1:30-3:00. Last agency orders are
scheduled for 11:30 & 2:30
 Thursday: Warehouse opens at 7:30, closes at noon for lunch. Reopens at 12:30 and closes
at 3:00. Last agency orders are scheduled for 11:30 & 2:30
 Friday: Warehouse opens at 7:30 for Produce Hub until 8:30. Open for order pick up 8:3012:00. Closes at noon for lunch. Reopens at 12:30 and closes at 3:00 for order pick up. Last
agency orders are scheduled for 11:30 & 2:30
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Q&A
Questions?
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