Transcript Chris James President of Snow and Ice Solutions, Inc., is

Chris James, CSP
President of
Snow and Ice Solutions, Inc.,
is proud to present for
Healthcare Facility Management
Society of New Jersey
Background of Speaker
• Started in the residential and small commercial/snow
market in 1978
• Founded Chris James Landscaping, Inc. in 1981
• First large commercial client was Estee Lauder 1981-2013
• Fragrance built our snow business….at one time we
provided snow and ice and landscaping for Calvin Klein,
Aramis and Shiseido
• Commercial clients have included world corporate
headquarters to warehouse distributing centers, Regional
Medical Centers with campus size of over 50 acres
• Lifetime and Founding Member of SIMA, Org. 1995
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Background of Speaker, continued
• Formed Snow and Ice Solutions, Inc., for consulting, and
training in 1999. Clients have included Columbia and
Babsur University and The Garden State Parkway, Anti
Icing Program
• The Largest Snow and Landscape Project consulted on
was in excess of 5 million dollars.
• Presented on the topic of Snow and Ice throughout
the USA
• Lead instructor at Rutgers University, Snow and Ice
Management Course, 2003 to present
• Expert report , witness 2004 to present
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Snow and Ice Management
• Have a plan
• Work the plan
• Raise the standard of care for your
organization
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Identifying The Stake Holder for
Your Organization’s
Snow and Ice Program
• Facility Management,
engineering
• Human Resources
• Purchasing
• Snow and Ice
Professional
• Security Department
• Legal Department
• Loss Prevention, Risk
• Parking lot department
Management
or contractor
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Top 15 Reasons Why People Sue you
• You have NO plan
• Snow pile location
• There is a plan and not all
• None or inadequate winter
the stake holders follow
through or understand the
plan. Lack of training
• You hire a snow contractor
who agrees with all your
terms and offers. No
recommendations or push
back
• Inadequate record
keeping, or NONE at all
inspection process
during/post event with lack
of needed corrective
measures taken
• Sidewalks, curb cuts, steps
not clear to the full length
and width. This includes
“no man’s land”.
• Melting and refreezing
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Top 15 Reasons Why People Sue You
(continued)
• Site conditions or defects not
identified before there’s an
issue, including site limitation
• Lack of public information,
education, sinage, newsletter,
email blast
• Lazy people, it’s human nature
• Your in-house and contract
personnel receive NO training
on snow and ice service or on
your plan
• Unwillingness or lack of
authority to close hazardous
locations or spend the needed
money to meet a reasonable
standard of care
• Most of your slip and fall
liability will happen post event.
Most of them could be
prevented
• You’re still doing what you did
10, 20, 30 years ago expecting
better results
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Public information for those snowy, icy
winter days:
 Dress properly including no slip winter footwear.
Don’t be a slave to fashion, be safe instead
 Leave extra time to clean off and warm up your
vehicle, clear all the snow off the car. In New
Jersey it’s the law, including the roof, and lights
 Be aware, access roadway, parking lot, walkway
conditions, as they can change quickly. Look
before exiting your vehicle
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Public information for those snowy, icy
winter days (continued)
• It might have been your favorite parking spot but now it’s a pile of
snow and where there is snow, ice might be right next store. Be
safe, park someplace else
• Access sidewalks at cleared, designated curb cuts only. Better safe
then sorry!
• Yesterday may have felt more like spring but last night winter
returned, watch for icy spots
• If areas are coned off, it is done so for your safety. Please don’t
park or walk through these areas
• At any time you feel you have encounter and unsafe condition
please contact
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Preparing your organization, campus
for snow and ice:
• Stake holder meets March – May. Review site engineering, snow
response plan (SRP), what worked in past winters and what did not.
Consider forming work group, write RFP or adjust existing.
Thoroughly clean and prepare your snow equipment for summer
storage, gas stabilizer, oil, grease, tag repair
• June, July work group or stake holder report due
• July – Interview 6 snow and ice professionals. Ask them questions,
do they ask you questions? Check their references, go see their
operations. Do they belong to and attend SIMA, ASCA? Do they
have in-house training programs? CSP Certification? What is their
loss ratio? Have all contractors perform site visits of your location.
Purchase, repair, or upgrade equipment for in-house personnel
 August – Pre-qualify 3 snow and ice companies. Provide them with
RFP. Have them bid RFP. Allow them to also provide their own bid
and recommendation
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Preparing your organization / campus for snow and ice (cont’d)
• Bids are due September 1st, based on RFP. Also, interview each
contractor on their own offering
• Hire the snow professional that brings the most to your
organization, that’s your best value, not the lowest price
• Stake holder meeting early October. Reinforce, this is a team effort,
get to know your counterparts. Email chain is set up, set up a 2 to
3 hour training session for both in-house and contract employees,
review the plan. Inspection process, paperwork recording,
invoicing, etc.
• By November 1st, 3 to 5 storms worth of ice melt in stock,
contractor starts staging equipment, snow staking signage in place
during November
• After first event each year, have a conference call with all stake
holders. Did we work the plan?
• Pre-blizzard or major ice storm conference call, with all stake
holders. Your SRP should have special instructions for this
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Some facts about ice melt products
• Read the product label or
MSDS
• Deicing is reactive
• Anti-icing is pro-active, 2
to 3 times less product
needed, keeps ice and
snow from bonding to
surface
• No one product is right for
your campus, and why
• Surface type
• Cost of product
• Surface temperature
• Products effective melting
•
point
Application equipment
needed
• Environmental issue,
storage
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Some facts about ice melt products (cont’d)
• All ice melt products work in liquid form. 7 in 10 of your
organization are over applying = wasted money, poor results and
environmental issue. In most cases, ice melt applications should be
use in conjunction with mechanical removal
• Did you know you can pre-treat 60,000 sq. ft. with as little as
300lbs. of product?
• The goal – light, early, and often
• The benefit – Educate your organization in the value of pre-treating,
it saves labor, money, it’s better for the environment and provides a
higher standard of care
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Final tips and tid bits
• Your sidewalk crews will make or break your snow
program, so do you properly train them, dress them, and
equip them? Do they know to address “no man’s land”
• Your plan will only work if upper management buy into
what you’re really selling them on, which is the safety,
productivity, and accessibility of your entire organization
• A well organized, implemented plan will raise the
standard of care. It will cost thousands of dollars and it
could save you millions
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Contact Chris James:
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Snowandicesolutions.com
[email protected]
201-670-0501
Chrisjameslandscaping.com
[email protected]
201-670-9000
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Additional Snow and Ice Resources
• www.sima.org
• www.boma.org
• www.ascaonline.org
• www.snowandicesolutions.com
• www.chrisjameslandscaping.com
• www.cpe.rutger.edu
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